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Entry Level Help Desk Jobs in Georgia (NOW HIRING)

InComm Payments

Network Engineer I

Atlanta, GA

This is an entry-level networking position that provides an excellent opportunity for candidates ... Required Qualifications * 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical ...

New

Hendrick

... entry-level/junior position supports process and software improvement efforts through basic data ... Support the help desk by providing basic subject matter assistance and escalating issues as needed.

CorePower Yoga

$11 - $14.50/hr

This SC role is an entry-level position which will allow you to learn the business and develop the ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

MCI Careers

Customer Service Agent

Savannah, GA · On-site

$15/hr

We are looking for Customer Service Representatives to support inbound customer service, help desk ... This is an entry-level position that offers on the job paid training. Compensation is commensurate ...

MCI Careers

Customer Service Agent

Savannah, GA

$12 - $16/hr

We are looking for Customer Service Representatives to support inbound customer service, help desk ... This is an entry-level position that offers on the job paid training. Compensation is commensurate ...

MCI Careers

Customer Service Agent

Savannah, GA · On-site

$14.50 - $19.25/hr

We are looking for Customer Service Representatives to support inbound customer service, help desk ... This is an entry-level position that offers on the job paid training. Compensation is commensurate ...

MCI Careers

Customer Service Agent

Savannah, GA · On-site

$15/hr

We are looking for Customer Service Representatives to support inbound customer service, help desk ... This is an entry-level position that offers on the job paid training. Compensation is commensurate ...

InComm Payments

Network Engineer I

Atlanta, GA · On-site

This is an entry-level networking position that provides an excellent opportunity for candidates ... NOC, Help Desk, IT Operations, Technical Support, or related technical role. * Associate's or ...

New

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Entry Level Help Desk information

See Georgia salary details

$10

$19

$28

How much do entry level help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level help desk in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Georgia? The most popular types of Help Desk jobs in Georgia are:
What are popular job titles related to Entry Level Help Desk jobs in Georgia? For Entry Level Help Desk jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Georgia look for? The top searched job categories for Entry Level Help Desk jobs in Georgia are:
What cities in Georgia are hiring for Entry Level Help Desk jobs? Cities in Georgia with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Georgia as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

Network Engineer I

InComm Payments

Atlanta, GA

Full-time

Posted 2 days ago

New

InComm Payments rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

6th of 21 rated payment service providers

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.


About This Opportunity

InComm is seeking a Network NOC Engineer I to join our Network Operations Center (NOC). This is an entry-level networking position that provides an excellent opportunity for candidates looking to build a career in Network Operations and Engineering. The successful candidate will monitor network and infrastructure services, perform initial troubleshooting, manage incident tickets, and collaborate with senior engineers to ensure the availability and reliability of critical business systems.

About the Network Operations Center (NOC)

The Network Operations Center serves as the front line of Network Engineering and is responsible for monitoring network health, responding to alerts, managing incidents, and assisting with routine operational requests. The team provides 24x7 operational support for InComm's network infrastructure and services.


Responsibilities
  • Monitor enterprise network and infrastructure systems using approved monitoring tools.
  • Identify, investigate, and respond to network alerts and events.
  • Perform first-level troubleshooting of network and connectivity issues.
  • Create, update, and maintain incident tickets throughout the incident lifecycle.
  • Escalate complex issues to senior engineering teams following established procedures.
  • Maintain accurate operational documentation, runbooks, and knowledge base articles.
  • Communicate effectively with internal teams, customers, and vendors during incidents.
  • Participate in shift handoffs and operational reviews.
  • Support continuous improvement efforts within the NOC.
  • Perform other duties as assigned.

Schedule

  • Sunday through Thursday
  • 10:00 PM ET to 7:00 AM ET
  • Shift differential applicable

Qualifications

Required Qualifications

  • 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical Support, or related technical role.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, CIS, MIS, or equivalent practical experience.
  • Basic understanding of:
    1. TCP/IP
    2. DNS
    3. DHCP
    4. Routing and Switching Fundamentals
    5. VLANs
    6. VPN Concepts
  • Strong troubleshooting and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to work effectively in a fast-paced operational environment.
  • Ability to work the assigned overnight schedule.
  • Must be available for the 10:00 PM ET to 7:00 AM ET Sunday - Thursday shift.

Preferred Qualifications

  • CompTIA Network+, CCNA, or equivalent networking education/certification.
  • Experience working with ticketing and incident management systems.
  • Exposure to Cisco networking technologies.
  • Exposure to network monitoring platforms and diagnostic tools.
  • Basic understanding of firewalls, routing, switching, load balancing, or wireless networking technologies.
  • Familiarity with ITIL or IT service management concepts.

Key Skills

  • Network Monitoring
  • Incident Management
  • Alert Triage
  • TCP/IP Fundamentals
  • DNS & DHCP Troubleshooting
  • Routing & Switching Fundamentals
  • Documentation & Runbooks
  • Problem Solving
  • Communication
  • Team Collaboration
  • Customer Service
  • Continuous Learning

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

#LI-TL1

 

Qualifications:

Required Qualifications

  • 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical Support, or related technical role.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, CIS, MIS, or equivalent practical experience.
  • Basic understanding of:
    1. TCP/IP
    2. DNS
    3. DHCP
    4. Routing and Switching Fundamentals
    5. VLANs
    6. VPN Concepts
  • Strong troubleshooting and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to work effectively in a fast-paced operational environment.
  • Ability to work the assigned overnight schedule.
  • Must be available for the 10:00 PM ET to 7:00 AM ET Sunday - Thursday shift.

Preferred Qualifications

  • CompTIA Network+, CCNA, or equivalent networking education/certification.
  • Experience working with ticketing and incident management systems.
  • Exposure to Cisco networking technologies.
  • Exposure to network monitoring platforms and diagnostic tools.
  • Basic understanding of firewalls, routing, switching, load balancing, or wireless networking technologies.
  • Familiarity with ITIL or IT service management concepts.

Key Skills

  • Network Monitoring
  • Incident Management
  • Alert Triage
  • TCP/IP Fundamentals
  • DNS & DHCP Troubleshooting
  • Routing & Switching Fundamentals
  • Documentation & Runbooks
  • Problem Solving
  • Communication
  • Team Collaboration
  • Customer Service
  • Continuous Learning

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

#LI-TL1

 

Education:UNAVAILABLEEmployment Type: FULL_TIME

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