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Entry Level Help Desk Support Jobs in Temple, TX

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

Provides support to internal and external customers, including distribution center teammates across ... production support, help desk support, or a related technical environment preferred. Strong ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Help desk experience: (1 year) * Windows OS experience (1 year) Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit. Software Support ...

Wilsonart

Packer-1

Temple, TX · On-site

And you'll be part of a company that believes winning means helping you succeed at work and in life. Here, you'll win with: Support that keeps you well * Medical, dental, and life insurance * Company ...

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Entry Level Help Desk Support information

See Temple, TX salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level help desk support in Temple, TX is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.44 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Temple, TX?

For Entry Level Help Desk Support jobs in Temple, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Temple, TX look for?

The top searched job categories for Entry Level Help Desk Support jobs in Temple, TX are:

What cities near Temple, TX are hiring for Entry Level Help Desk Support jobs?

Cities near Temple, TX with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Temple, TX as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,279 per year, or $19.4 per hour.

Student Worker - Help Desk+ Support Consultant

Waco, TX • On-site

Baylor University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Baylor Universityexternal

$10/hr

Part-time

Re-posted 21 days ago

Baylor University rating

7.7

Company rating: 7.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Job Title: Student Worker - Help Desk+ Support Consultant

Job Classification: Business Operations, Student

Department: Information Technology Services

Hiring Manager: Stephanie Sanchez

Contact: Stephanie_Sanchez@baylor.edu

Work Schedule: Minimum of 10 hrs per week between 7:30 am and 7:00 pm Monday-Friday and 1:00 pm and 7:00 pm Saturday and Sunday

Desired Length of Employment: Fall/Ongoing

Pay Rate: $10.00/hr

This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following:
This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following:
 

  • Receive and release computers for service and resolve computer software/connectivity/printing issues.
  • Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.
  • Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
  • Install, configure, and maintain computer software applications.
  • Provide support for applications, networks, and printers.
  • Provide training to faculty, staff, and students on using technology resources.
  • Ensure the security and confidentiality of sensitive information and data.
  • Assist with checking in/out technology equipment.
  • Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment. 
  • Perform business operations duties for assigned area of responsibility
  • Provide excellent customer service to clients
  • Ability to prioritize and take initiative
  • Assist with various projects, activities and tasks related to business operations
  • Ability to comply with University policies
  • Maintain regular and punctual attendance

Employer: Baylor University

Work Location: Moody Library

Work Address: 1312 S 3rd St, Waco, TX 76798

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