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Entry Level Help Desk Support Jobs in Rancho Cucamonga, CA

Stefanini Group

Deskside Technician II

Ontario, CA

$20.50 - $26.25/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Ontario, CA

$20.50 - $26.25/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

High school diploma or GED. * 1-3 years of IT support, help desk, internship, or related technical experience. * Working knowledge of Windows 10/11 and Microsoft 365. * Basic knowledge of networking ...

WINONICS

IT Support Specialist

Brea, CA

High school diploma or GED. * 1-3 years of IT support, help desk, internship, or related technical experience. * Working knowledge of Windows 10/11 and Microsoft 365. * Basic knowledge of networking ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

QualificationsRequiredHigh school diploma or GED.1-3 years of IT support, help desk, internship, or related technical experience.Working knowledge of Windows 10/11 and Microsoft 365.Basic knowledge ...

SWBC PEO

Field Support Technician - Remote

Brea, CA · On-site

$25 - $35/hr

Act as Help Desk resource when not assigned field or project work * Update assigned service tickets ... Level 1 Field Support Technician certification The above statements are intended to describe the ...

SWBC PEO

Field Support Technician - Remote

Brea, CA · On-site +1

$25 - $35/hr

... Help Desk resource when not assigned field or project work • Update assigned service tickets ... Support Technician skills): • Communicate with Level 1 on related tickets to help advance ...

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

Expected to be fully available during assigned shifts Qualifications Required * 1+ years of experience in IT support, help desk, or technical service delivery * Working knowledge of: * Windows and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Rancho Cucamonga, CA

Entry Level Help Desk Support information

See Rancho Cucamonga, CA salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level help desk support in Rancho Cucamonga, CA is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.61 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Rancho Cucamonga, CA? For Entry Level Help Desk Support jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Rancho Cucamonga, CA look for? The top searched job categories for Entry Level Help Desk Support jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Entry Level Help Desk Support jobs? Cities near Rancho Cucamonga, CA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Rancho Cucamonga, CA as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,306 per year, or $21.3 per hour.

Deskside Technician II

Stefanini Group

Ontario, CA

$20.50 - $26.25/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Please note that this job is based out of Ontario, California.
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned
 
What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks
 
Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
 
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities:       https://www.youtube.com/watch?v=j8O37KNINdY
 

 
  • Desktop support, installation printers, scanners
  • Support PC and Printers issues in the Distribution Center
  • Provide details of issue with technical staff
  • Candidates will be working in various climates and conditions both indoors and outdoors
  • Candidates will be and should have ability to stand for extended periods of time, as well as bend
  • Candidates will be with Inventory excel spreadsheets
  • Candidates should have a general idea of the network infrastructure
  • Should have understanding how to trouble pc, printers, and scanners
  • Should be able to communicate well verbal and written with technical team
#LI-LG1
#LI-ONSITE
Education:Associate (AA, AS...)Employment Type: CONTRACTOR

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