Proven working experience in providing help desk support * Proficiency in English * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication ...
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Proven working experience in providing help desk support * Proficiency in English * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication ...
This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...
This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...
IT Help Desk - Showrooms
New York, NY · On-site
$80K - $90K/yr
This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...
IT Help Desk - Showrooms
New York, NY · On-site
$80K - $90K/yr
This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...
IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
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IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
... we help you build retirement savings, not just pay your bills. * Time Off & Growth Support: Paid ... Preferred Experience in entry level networking and system applications. * Preferred Comp TIA A ...
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... we help you build retirement savings, not just pay your bills. * Time Off & Growth Support: Paid ... Preferred Experience in entry level networking and system applications. * Preferred Comp TIA A ...
Help Desk Engineer
New York, NY · On-site
The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...
Help Desk Engineer
New York, NY · On-site
The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...
Help Desk Technician
$21 - $28.25/hr
We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Ability to document technical issues and resolution of tickets via help desk ticketing system.
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Help Desk Technician
$21 - $28.25/hr
We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Ability to document technical issues and resolution of tickets via help desk ticketing system.
Help Desk Analyst
White Plains, NY · On-site
$21.25 - $29/hr
Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field ... Identify and learn appropriate software and hardware used and supported by the organization.
Help Desk Analyst
White Plains, NY · On-site
$21.25 - $29/hr
Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field ... Identify and learn appropriate software and hardware used and supported by the organization.
Help Desk Technician
$21.75 - $29.50/hr
Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ...
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Help Desk Technician
$21.75 - $29.50/hr
Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ...
Help Desk Technician
$21.75 - $29.50/hr
TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ...
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Help Desk Technician
$21.75 - $29.50/hr
TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ...
Software Support Analyst & Help Desk
Paramus, NJ · On-site
$20.75 - $28.25/hr
The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...
Software Support Analyst & Help Desk
Paramus, NJ · On-site
$20.75 - $28.25/hr
The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...
Software Support Analyst & Help Desk
$20.75 - $28.25/hr
The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...
Software Support Analyst & Help Desk
$20.75 - $28.25/hr
The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...
Help Desk Technician
Hackensack, NJ · On-site
$21.75 - $29.25/hr
Vantage Point Consulting is seeking a Help Desk Technician to support our client's Hackensack, New Jersey office. The ideal candidate will be an experienced IT support professional with strong ...
Help Desk Technician
Hackensack, NJ · On-site
$21.75 - $29.25/hr
Vantage Point Consulting is seeking a Help Desk Technician to support our client's Hackensack, New Jersey office. The ideal candidate will be an experienced IT support professional with strong ...
Overview: Provide essential help desk support across all business units, with a special focus on the trading desk and related systems. This position requires working with modern technology ...
Overview: Provide essential help desk support across all business units, with a special focus on the trading desk and related systems. This position requires working with modern technology ...
Help Desk Technician
$21.75 - $29.50/hr
HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... supporting video conferences through Teams and Zoom, maintaining equipment inventory, and ...
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Help Desk Technician
$21.75 - $29.50/hr
HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... supporting video conferences through Teams and Zoom, maintaining equipment inventory, and ...
IT Help Desk
Hoboken, NJ · On-site
The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction. Responsibilities : • Understand and solve ...
IT Help Desk
Hoboken, NJ · On-site
The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction. Responsibilities : • Understand and solve ...
Help Desk Analyst
Woodbury, NY · On-site
$21.50 - $29.50/hr
As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...
Help Desk Analyst
Woodbury, NY · On-site
$21.50 - $29.50/hr
As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...
Help Desk Analyst
$21.50 - $29.50/hr
As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...
Help Desk Analyst
$21.50 - $29.50/hr
As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...
Help Desk Technician
$21.75 - $29.25/hr
The Information Technology Support Technician/Specialist provides a single point of contact for end ... the Help Desk application. - Troubleshoot and resolve end-user hardware, operating system, and ...
Help Desk Technician
$21.75 - $29.25/hr
The Information Technology Support Technician/Specialist provides a single point of contact for end ... the Help Desk application. - Troubleshoot and resolve end-user hardware, operating system, and ...
Entry Level Help Desk Support information
See Hackensack, NJ salary details
$11.27 - $13.54
4% of jobs
$13.54 - $15.80
4% of jobs
$15.80 - $18.07
9% of jobs
$19.06 is the 25th percentile. Wages below this are outliers.
$18.07 - $20.33
17% of jobs
The median wage is $21.95 / hr.
$20.33 - $22.59
22% of jobs
$24.74 is the 75th percentile. Wages above this are outliers.
$22.59 - $24.86
20% of jobs
$24.86 - $27.12
15% of jobs
$27.12 - $29.39
3% of jobs
$29.39 - $31.65
6% of jobs
$31.65 - $33.92
0% of jobs
$33.92 - $36.18
0% of jobs
$11
$22
$36
How much do entry level help desk support jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for entry level help desk support in Hackensack, NJ is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.19 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Hackensack, NJ?
For Entry Level Help Desk Support jobs in Hackensack, NJ, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Hackensack, NJ look for?
The top searched job categories for Entry Level Help Desk Support jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Entry Level Help Desk Support jobs?
Cities near Hackensack, NJ with the most Entry Level Help Desk Support job openings:
Full-time
Re-posted 20 days ago
Job description
We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through the problem-solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Requirements
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent