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Entry Level Help Desk Support Jobs in Paramus, NJ

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...

TEKsystems

Help Desk Support Analyst

Manhattan, NY

$27 - $29/hr

Description In this role, you will be part of a team providing mostly phone/remote support for 1700 ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Help Desk Support Analyst

Manhattan, NY

$27 - $29/hr

Description In this role, you will be part of a team providing mostly phone/remote support for 1700 ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved ...

Robert Half

Help Desk/Desktop Support Analyst

Jamaica, NY · On-site

$19.79 - $24/hr

... other entry-level user account administration. • Diagnose and resolve technical problems ... supporting users in a service desk or help desk environment with consistent ticket documentation ...

New

Forhyre

Helpdesk Specialist

New York, NY

Proven working experience in providing help desk support * Proficiency in English * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication ...

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Support all MAC and Windows environments on site. Responsibilities * Provide phone support and ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...

TEKsystems

Senior Service Desk Analyst

Manhattan, NY

$40 - $45/hr

... Help desk support, Active directory, Servicenow, Technical support, supervisory skills, documentation, budget planning Top Skills Details Help desk,Help desk support,Active directory,Servicenow ...

TEKsystems

Senior Service Desk Analyst

Manhattan, NY

$40 - $45/hr

... Help desk support, Active directory, Servicenow, Technical support, supervisory skills, documentation, budget planning Top Skills Details Help desk,Help desk support,Active directory,Servicenow ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Paramus, NJ

Entry Level Help Desk Support information

See Paramus, NJ salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level help desk support in Paramus, NJ is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Paramus, NJ? For Entry Level Help Desk Support jobs in Paramus, NJ, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Paramus, NJ look for? The top searched job categories for Entry Level Help Desk Support jobs in Paramus, NJ are:
What cities near Paramus, NJ are hiring for Entry Level Help Desk Support jobs? Cities near Paramus, NJ with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Paramus, NJ as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,873 per year, or $21.1 per hour.
Help desk Support

Help desk Support

Integrated Resources INC

Secaucus, NJ

$20.75 - $28.50/hr

Full-time

Posted 7 days ago

Job description

Company Description

A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.


This position is with my direct client 

Job Description

Responsibilities:

Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.

Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.

Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.

Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.

Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.

Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.

Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.

Event Support: Provide support for Events (Domestic and International)

Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.

Required Experience & Knowledge 

Required Experience/Knowledge

Strong written, verbal and interpersonal skills.

Strong pro-active task management and follow-up skills.

Solid technical skills, including hardware and software configurations.

Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.

Solid understanding of Windows Operating Systems (Win 7, etc.)

At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience. 

This should include hands-on experience supporting custom software applications and physical hardware builds and configurations


Additional Information

VAIBHAV SINGH

Technical Recruiter 

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I

(D) 732-429-1647 (Tel) 732-549-2030 Ext. 225 (F) 732-549-5549

vaibhav(at)irionline.com | www.irionline.com 

Gold Seal JCAHO Certified for Health Care Staffing

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year 


Gold Seal JCAHO Certified for Health Care Staffing 

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)



Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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