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Entry Level Help Desk Support Jobs in Paramus, NJ

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Summary/Objective: Provide prompt and efficient technical support on computer systems and ... Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Summary/Objective: Provide prompt and efficient technical support on computer systems and ... Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction. Responsibilities : • Understand and solve ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... supporting video conferences through Teams and Zoom, maintaining equipment inventory, and ...

J.McLaughlin

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26.50/hr

We support the communities we serve through local partnerships, charitable initiatives, and a ... Overview We are seeking a Help Desk Analyst to join our IT team , reporting to the IT Service ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

The Information Technology Support Technician/Specialist provides a single point of contact for end ... the Help Desk application. - Troubleshoot and resolve end-user hardware, operating system, and ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

The Information Technology Support Technician/Specialist provides a single point of contact for end ... the Help Desk application. - Troubleshoot and resolve end-user hardware, operating system, and ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY · On-site

$22.50 - $30.75/hr

Promote team environment through positive attitude, support and coaching to other help desk agents when needed and by encouraging an atmosphere of integrity and trust. * Provide upon request check ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Paramus, NJ

Entry Level Help Desk Support information

See Paramus, NJ salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk support in Paramus, NJ is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.37 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Paramus, NJ?

For Entry Level Help Desk Support jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Paramus, NJ look for?

The top searched job categories for Entry Level Help Desk Support jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Entry Level Help Desk Support jobs?

Cities near Paramus, NJ with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Paramus, NJ as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,873 per year, or $21.1 per hour.

Help Desk Technician

Gellert Global Group

Elizabeth, NJ • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, GGG Manufacturing) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.
Summary/Objective:
Provide prompt and efficient technical support on computer systems and applications at companies located in Madison, NJ, Elizabeth, NJ, Lakewood, NJ. Troubleshoot problems and communicate on the appropriate action in a customer-oriented manner.
Essential Functions and projects:
  • Serve as first point of contact for technical assistance in person, via phone, e-mail, Teams, Service Desk
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on issue and resolution process
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Install/configure computers & printers
  • Escalate requests to next level support
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Inform management of recurring problems

Skills and Qualifications:
  • Bachelor's degree preferred with IT or Computer Science major required
  • Working knowledge and experience of computer, printers, software, network, IT security, Windows OS, Office 365
  • Must be able to move/lift computers, monitors, and printers
  • Excellent communication skills, Customer oriented
  • Follow up standard procedures before making any changes
  • Ability to work well under pressure
  • Customer oriented

Salary Range: $55,000 - $65,000, plus bonus. Individual pay is based on skills, experience, and other relevant factors.
Our company will be relocating to a new corporate headquarters in Madison, NJ in Q1 of 2027. Candidates should be comfortable with this upcoming change in location.
Our Benefits:
We care about your total well-being and will support you with the following subject to your location and role.
  • Health & Wellness: Comprehensive medical, dental, and vision coverage; company-paid life, accident, short and long-term disability insurance, and flexible spending accounts.
  • Financial Rewards: Competitive pay, annual bonus opportunity, 401(k) with company match and immediate vesting upon enrollment, and a robust employee referral program.
  • Professional Growth: Access to virtual learning and classroom-based development programs, and education assistance to help you advance your career.
  • Work-Life Balance: Generous paid time off, parental leave, and flexible work arrangements to help you thrive both personally and professionally.
  • Culture & Connection: Employee recognition and engagement events, wellness initiatives, philanthropic opportunities, and DE&I programs.

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law . Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please

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