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Entry Level Help Desk Support Jobs in Paramus, NJ

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...

City of New York

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

The Information Technology Support Technician/Specialist provides a single point of contact for end ... the Help Desk application. - Troubleshoot and resolve end-user hardware, operating system, and ...

New

City of New York

Help Desk Technician

Brooklyn, NY

$21.75 - $29.25/hr

The Information Technology Support Technician/Specialist provides a single point of contact for end ... the Help Desk application. - Troubleshoot and resolve end-user hardware, operating system, and ...

Schuman Cheese

Help Desk Analyst

Fairfield, NJ · On-site

$70K - $77K/yr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

ARTHUR SCHUMAN INC

Help Desk Analyst

Fairfield, NJ

$21 - $28.50/hr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY

$70K - $85K/yr

Provide level 2 technical support to employees and affiliated providers via phone, email, and in ... a help desk or IT support role * Ability to lift up to 50 pounds unassisted * Valid driver ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

Responsibilities: • Provide level 2 technical support to employees and affiliated providers via ... help desk or IT support role • Ability to lift up to 50 pounds unassisted • Valid driver ...

YMCA

Help Desk Technician - On Site

Westfield, NJ · On-site

$25 - $30/hr

We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in developing and maintaining the organization's support ticket system, assisting with projects, and ...

IPsoft

Help Desk Engineer

New York, NY

We globally support a wide range of enterprise customers, service providers and telecommunications ... IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ...

LEAP Legal Software

Help Desk Technician

Jersey City, NJ · Hybrid

$62K/yr

LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful. We employ people who are smart and can get things done. The Helpdesk Technician will ...

Apetan Consulting llc

IT Support Specialist

New York, NY · On-site

$80 - $150/hr

This is not an entry-level help desk position--we are seeking someone with proven enterprise IT support experience who can independently resolve the majority of technical issues while knowing when to ...

Columbia University Biology Department

Be Seen First

IT Support Specialist/Staff Associate II

Queens, NY · On-site

$70K - $82K/yr

Previous experience in IT, with a minimum of 4 years of Help Desk support (Prefer Level 2 or higher Help Desk support with hands-on experience). Customer service or other related fields are ...

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Entry Level Help Desk Support information

See Paramus, NJ salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level help desk support in Paramus, NJ is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are popular job titles related to Entry Level Help Desk Support jobs in Paramus, NJ?

For Entry Level Help Desk Support jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Paramus, NJ look for?

The top searched job categories for Entry Level Help Desk Support jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Entry Level Help Desk Support jobs?

Cities near Paramus, NJ with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Paramus, NJ as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,873 per year, or $21.1 per hour.

IT Help Desk

eMazzanti Technologies

New York, NY • On-site

Full-time

Re-posted 15 days ago

Job description

Description
eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.
We're growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You'll be part of a team that supports each other and works together to ensure customer satisfaction.
Location & Schedule
  • On-site: 4 days per week on-site at the customer site in the Bronx, NY.
  • In-office: 1 day per week at the eMazzanti main office.
  • Residency: Candidates must be local to the Bronx and able to reliably commute to the customer site daily.
  • Type: Full-time position. This is a sole-employment role (no outside or side jobs).

Key Responsibilities
  • Tier 1 Support: Handle, triage, and prioritize Tier 1 IT support requests on-site, ensuring timely resolution and appropriate escalation.
  • Dedicated Resource: Serve as the dedicated technical resource for the assigned nonprofit customer account, owning the day-to-day support relationship.
  • Stakeholder Reviews: Deliver written quarterly account health reviews to customer stakeholders (in coordination with the vCIO and Account Manager) covering uptime and incident summaries, active project status, top risks/recommendations, and a rolling 90-day technical roadmap.
  • Documentation: Build and maintain a comprehensive customer runbook and documentation library - network topology, vendor contacts, escalation paths, backup and recovery steps, and recurring maintenance tasks - and drive down mean time to resolution (MTTR).
  • Cost Optimization: Identify and present cost-saving and grant-eligible technology opportunities appropriate for a budget-conscious nonprofit (e.g., TechSoup, Microsoft nonprofit licensing, WatchGuard nonprofit programs), documenting estimated savings, eligibility, and implementation effort.
  • Consulting: Act as a technical consultant and trusted advisor, making recommendations to customers and internal staff and helping the team resolve complex challenges.
  • Knowledge Sharing: Contribute regular knowledgebase articles and present at internal all-hands meetings to share expertise across the team.
  • On-Call: Provide on-call availability and escalation support for the team during the work week per the on-call schedule.
  • Mentorship: Mentor and support team members, helping colleagues grow their technical and business acumen.

Job Requirements
Understand and solve customer technical problems over the phone or in-person as needs warrant.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems
  • Maintain a positive phone demeanor and ensure customer satisfaction
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
  • Spot themes and proactively work to solve them.

Growth & Certification Opportunities
No certifications are required to start. eMazzanti actively supports and encourages professional growth, and this role offers the opportunity to pursue industry-recognized certifications, including:
  • Microsoft 365 - MS-102: Microsoft 365 Administrator and MS-700: Managing Microsoft Teams (toward Microsoft 365 Certified: Administrator Expert).
  • Microsoft Azure - AZ-104: Microsoft Azure Administrator, AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and AZ-305: Designing Microsoft Azure Infrastructure Solutions (toward Microsoft Azure Network Administrator).
  • WatchGuard - Network Security, Secure Wi-Fi, Identity Security Essentials (formerly Multifactor Authentication), and Endpoint Security.

Professional Expectations
  • Reliable, on time, and prepared for all meetings; no last-minute cancellations without a planned reschedule.
  • Accountability and lead-by-example approach - follow through on commitments, both internally and externally.
  • Active, collaborative team member who contributes to shared company goals

Requirements
Qualifications
  • Prior experience in an IT support, help desk, or managed services provider (MSP) environment.
  • Comfortable owning a client-facing, on-site support role with minimal daily supervision.
  • Strong written and verbal communication skills, including preparing stakeholder-facing reports and presentations.
  • Solid documentation habits and a track record of building and maintaining technical runbooks.
  • Customer-focused mindset with the ability to translate technical work into business value.

Requirements
  • Love of working in a fast-paced environment
  • Good written and verbal skills
  • Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
  • Technical Aptitude.
  • Desire to make people happy when you solve their computer problem.
  • Solid attendance record
  • Candidate must reside in Bronx.

Apply