Help desk Support
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
Help desk Support
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
Help Desk Support Technician II
Queens, NY · On-site
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Technician II
Queens, NY · On-site
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Technician II
Queens, NY · On-site
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Technician II
Queens, NY · On-site
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Technician II
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Technician II
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Technician II
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Technician II
$30.22 - $32.97/hr
Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 ...
Help Desk Support Analyst
$27 - $29/hr
Description In this role, you will be part of a team providing mostly phone/remote support for 1700 ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Help Desk Support Analyst
$27 - $29/hr
Description In this role, you will be part of a team providing mostly phone/remote support for 1700 ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Help Desk Support Analyst
$27 - $29/hr
Description In this role, you will be part of a team providing mostly phone/remote support for 1700 ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Quick apply
Help Desk Support Analyst
$27 - $29/hr
Description In this role, you will be part of a team providing mostly phone/remote support for 1700 ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Help Desk Agent
Brooklyn, NY · On-site
$18 - $22.75/hr
Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved ...
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Help Desk Agent
Brooklyn, NY · On-site
$18 - $22.75/hr
Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved ...
Remote - RTSM Support Specialist
New York, NY · On-site
$80 - $150/hr
Provide Tier 2 Help Desk user support and customer service on the GSK in-house Randomization and Trial Supply Management (RTSM) system used for GSK Investigational Clinical Trials. * Troubleshoot ...
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Remote - RTSM Support Specialist
New York, NY · On-site
$80 - $150/hr
Provide Tier 2 Help Desk user support and customer service on the GSK in-house Randomization and Trial Supply Management (RTSM) system used for GSK Investigational Clinical Trials. * Troubleshoot ...
Help Desk/Desktop Support Analyst
Jamaica, NY · On-site
$19.79 - $24/hr
... other entry-level user account administration. • Diagnose and resolve technical problems ... supporting users in a service desk or help desk environment with consistent ticket documentation ...
New
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Help Desk/Desktop Support Analyst
Jamaica, NY · On-site
$19.79 - $24/hr
... other entry-level user account administration. • Diagnose and resolve technical problems ... supporting users in a service desk or help desk environment with consistent ticket documentation ...
New
Proven working experience in providing help desk support * Proficiency in English * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication ...
Quick apply
Proven working experience in providing help desk support * Proficiency in English * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication ...
Minimum of 1-2 years of experience in IT support, help desk operations, or technical customer service. * CompTIA A+ certification preferred; Network+ or other relevant IT certifications are a strong ...
Minimum of 1-2 years of experience in IT support, help desk operations, or technical customer service. * CompTIA A+ certification preferred; Network+ or other relevant IT certifications are a strong ...
IT Help Desk Support - Level II
$28 - $34/hr
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
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IT Help Desk Support - Level II
$28 - $34/hr
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Quick apply
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Help Desk/MAC Engineer
Manhattan, NY · On-site
$22 - $26/hr
Support all MAC and Windows environments on site. Responsibilities * Provide phone support and ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience
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Help Desk/MAC Engineer
Manhattan, NY · On-site
$22 - $26/hr
Support all MAC and Windows environments on site. Responsibilities * Provide phone support and ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience
IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
Quick apply
IT Help Desk
Hoboken, NJ · On-site
... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...
Senior Service Desk Analyst
$40 - $45/hr
... Help desk support, Active directory, Servicenow, Technical support, supervisory skills, documentation, budget planning Top Skills Details Help desk,Help desk support,Active directory,Servicenow ...
Senior Service Desk Analyst
$40 - $45/hr
... Help desk support, Active directory, Servicenow, Technical support, supervisory skills, documentation, budget planning Top Skills Details Help desk,Help desk support,Active directory,Servicenow ...
Job Responsibilities The Help Desk Administrator provides administrative and technical support to the Information Technology Department and serves as the primary point of contact for IT service ...
Job Responsibilities The Help Desk Administrator provides administrative and technical support to the Information Technology Department and serves as the primary point of contact for IT service ...
Help Desk Administrator
New York, NY · On-site
Job Responsibilities The Help Desk Administrator provides administrative and technical support to the Information Technology Department and serves as the primary point of contact for IT service ...
Help Desk Administrator
New York, NY · On-site
Job Responsibilities The Help Desk Administrator provides administrative and technical support to the Information Technology Department and serves as the primary point of contact for IT service ...
Entry Level Help Desk Support information
See Hackensack, NJ salary details
$11.27 - $13.54
4% of jobs
$13.54 - $15.80
4% of jobs
$15.80 - $18.07
9% of jobs
$19.06 is the 25th percentile. Wages below this are outliers.
$18.07 - $20.33
17% of jobs
The median wage is $21.95 / hr.
$20.33 - $22.59
22% of jobs
$24.74 is the 75th percentile. Wages above this are outliers.
$22.59 - $24.86
20% of jobs
$24.86 - $27.12
15% of jobs
$27.12 - $29.39
3% of jobs
$29.39 - $31.65
6% of jobs
$31.65 - $33.92
0% of jobs
$33.92 - $36.18
0% of jobs
$11
$22
$36
How much do entry level help desk support jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for entry level help desk support in Hackensack, NJ is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.19 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are Entry Level Help Desk Support roles?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Hackensack, NJ? For Entry Level Help Desk Support jobs in Hackensack, NJ, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Hackensack, NJ look for? The top searched job categories for Entry Level Help Desk Support jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Entry Level Help Desk Support jobs? Cities near Hackensack, NJ with the most Entry Level Help Desk Support job openings:
Job description
Company Description
A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This position is with my direct client
Job Description
Responsibilities:
Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.
Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.
Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.
Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.
Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.
Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.
Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.
Event Support: Provide support for Events (Domestic and International)
Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.
Required Experience & Knowledge
Required Experience/Knowledge
Strong written, verbal and interpersonal skills.
Strong pro-active task management and follow-up skills.
Solid technical skills, including hardware and software configurations.
Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.
Solid understanding of Windows Operating Systems (Win 7, etc.)
At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience.
This should include hands-on experience supporting custom software applications and physical hardware builds and configurations
Additional Information
VAIBHAV SINGH
Technical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I
(D) 732-429-1647 (Tel) 732-549-2030 Ext. 225 (F) 732-549-5549
vaibhav(at)irionline.com | www.irionline.com
Gold Seal JCAHO Certified for Health Care Staffing
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year
Gold Seal JCAHO Certified for Health Care Staffing
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996