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Entry Level Debt Collection Call Center Jobs in Springfield, IL

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt. * Assists patients with Financial Assistance applications and bank loans in ...

Decatur Memorial Hospital

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt. * Assists patients with Financial Assistance applications and bank loans in ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt. * Assists patients with Financial Assistance applications and bank loans in ...

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt. * Assists patients with Financial Assistance applications and bank loans in ...

VIOC

Entry-level Lube Tech/Technician

Springfield, IL · On-site

$16.75/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ...

Valvoline

Entry-level Lube Tech/Technician

Springfield, IL · On-site

$16.75/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ...

Valvoline

Entry-level Lube Tech/Technician

Springfield, IL · On-site

$16.75/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ...

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Entry Level Debt Collection Call Center information

See Springfield, IL salary details

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How much do entry level debt collection call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level debt collection call center in Springfield, IL is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Debt Collection Call Center vs Customer Service Representative?

AspectEntry Level Debt Collection Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, strong communication skills
Work EnvironmentCall center setting, high call volume, debt recovery focusCall center or office, general customer support
Employer & Industry UsageFinancial institutions, collection agenciesRetail, telecom, service industries
Common Search & ComparisonYesNo

Entry Level Debt Collection Call Center roles focus on recovering unpaid debts, often involving specific regulations and collections procedures. Customer Service Representatives handle general inquiries and support, with broader responsibilities. While both roles require communication skills and call center experience, debt collection positions emphasize debt recovery techniques and compliance, making them distinct in purpose and environment.

What are popular job titles related to Entry Level Debt Collection Call Center jobs in Springfield, IL? For Entry Level Debt Collection Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Debt Collection Call Center jobs in Springfield, IL look for? The top searched job categories for Entry Level Debt Collection Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Debt Collection Call Center jobs? Cities near Springfield, IL with the most Entry Level Debt Collection Call Center job openings:
Entry Level Debt Collection Call Center jobs near you

Call Center

Memorial Health

Springfield, IL • On-site

$17.14 - $26.56/hr

Full-time

Posted 22 days ago

Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

454th of 887 rated healthcare providers

Job description

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview

Position Summary:

Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers' eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

High School or GED equivalent required.

Experience:

  • One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable.
  • Previous experience as a collector is highly desirable.

Other Knowledge/Skills/Abilities:

  • Experience with Microsoft Office products such as Word and Excel preferred.
  • Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.
  • Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred.
  • Ability to multi-task while working on multiple responsibilities simultaneously.
  • Ability to work successful with internal customers and external customers.
  • Highly-developed critical thinking and problem solving-ability to work through complex situations.
  • Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.
  • Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.
Responsibilities

Principal Duties & Responsibilities:

  • Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources.
  • Reviews and prepares past due accounts for collection. Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt.
  • Assists patients with Financial Assistance applications and bank loans in a timely manner.
  • Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc.
  • Requests and ensures the receipt of all pertinent information and supplemental documentation for the processing of financial assistance applications. Processes applications and monitors status to ensure an expedient decision involving each case, generating approval/denial letters.
  • Responds to all mail inquiries or requests in a timely manner.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.
  • Sets up and reviews terms accounts according to policy and procedure.
  • Identifies self pay accounts at time of service, reviews for potential discounts and/or financial assistance and works with patient regarding payment options.
  • Corresponds with collection agencies regarding payments and other situations with accounts including: review and report of bad debt payments, and review and approval of suit authorizations.
  • Receives reviews and prepares accounts for bankruptcy purposes.
  • Monitors estates and files appropriate paper work when needed.
  • Reviews settlement offers and approves as appropriate.
  • Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership.
  • Prepares and monitors monthly contract account.
  • Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensuring proper billing of those accounts.
  • Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts.
  • Processes and track all payroll deduct activity
  • Processes credit card transaction payments on accounts.
  • Performs other related work as required or requested.
    • Employment Type: FULL_TIME

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