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Entry Level Customer Support Jobs in Washington (NOW HIRING)

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role ...

HHV

Entry-Level Marketing Assistant

Alexandria, VA

$47K - $58K/yr

We#39;re seeking a motivated and enthusiastic Entry-Level Marketing Assistant to join our growing ... Collect customer feedback and support basic market research efforts. * Work closely with marketing ...

RedZone Technologies

Be Seen First

Junior Technician - Entry-Level IT Support

Annapolis, MD · On-site

$40K/yr

Customer Service: You care about doing right by clients and building trust. * Communication: You ... supports business performance and growth.

Ally Behavior Centers

Entry-Level Recruiter

Mclean, VA

$36K - $48K/yr

We are looking for an Entry-Level Recruiter who can support a variety of needs within the company ... You take pride in excellent customer service and patient experience * You like to work really hard ...

Ally Behavior Centers

Entry-Level Recruiter

Mclean, VA · On-site

$36K - $48K/yr

We are looking for an Entry-Level Recruiter who can support a variety of needs within the company ... You take pride in excellent customer service and patient experience * You like to work really hard ...

Ally Behavior Centers

Entry-Level Recruiter

Mclean, VA

$36K - $48K/yr

We are looking for an Entry-Level Recruiter who can support a variety of needs within the company ... You take pride in excellent customer service and patient experience * You like to work really hard ...

GeneDx

Billing Support Specialist I

Gaithersburg, MD · On-site

$23.50 - $25.50/hr

... entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client ...

ServeFed

Accountant - Entry Level

Germantown, MD

... Entry Level Accountant in support of ServeFed's Corporate Office, Germantown, MD Seize the ... We partner with our customers to bridge staffing and programmatic gaps -- from contingent and ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Washington

Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Washington? The most popular types of Customer Support jobs in Washington are:
What are popular job titles related to Entry Level Customer Support jobs in Washington? For Entry Level Customer Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Washington look for? The top searched job categories for Entry Level Customer Support jobs in Washington are:
What cities in Washington are hiring for Entry Level Customer Support jobs? Cities in Washington with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Helpdesk Technician

Code Plus Inc

Fairfax, VA • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 13 days ago

Job description

Helpdesk Technician- Tier 1

Position Title: Helpdesk Technician – Tier 1 (Application Support)
Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking

Employment Type: Full-Time

Overview

We are seeking a motivated and detail-oriented Tier 1 Helpdesk Technician to join our support team. This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role focuses on supporting a specific business application critical to our operations.

Responsibilities

  • Serve as the first point of contact for end-users requiring assistance with the designated application.
  • Respond to tickets, emails, or calls in a timely manner, documenting all interactions in the ticketing system.
  • Troubleshoot and resolve basic issues related to the application, escalating complex problems to Tier 2 or application specialists as needed.
  • Provide clear, user-friendly guidance and training to non-technical users.
  • Maintain accurate records of issues, resolutions, and knowledge base articles to improve future response times.
  • Collaborate with the application support team, developers, and business stakeholders to ensure prompt issue resolution.
  • Monitor ticket queues and follow established Service Level Agreements (SLAs).
  • Participate in team meetings and contribute ideas for improving support processes.

Qualifications

  • Some technical support, helpdesk, or customer service experience preferred, but entry-level candidates are encouraged to apply.
  • Basic understanding of troubleshooting techniques for software or applications.
  • Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
  • Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a plus.
  • Ability to work effectively in a team-oriented environment and follow documented procedures.
  • Eagerness to learn new applications and grow into higher-level support roles.

Requirements

  • Must be able to obtain Sensitive Public Trust Clearance
  • Must be US Citizen or green card holder
  • Must have been in the county for the last 7 years