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Entry Level Customer Support Jobs in Washington (NOW HIRING)

ROCS Grad Staffing

Entry Level Office Assistant

Arlington, VA · On-site

$19.50 - $26.75/hr

Provide operational support to client team. Learn the industry from the ground up, starting with ... Strong customer service skills * Highly analytical * Possess an entrepreneurial spirit * Strong ...

GeneDx

Billing Support Specialist I

Gaithersburg, MD

$20.75 - $28/hr

... entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client ...

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Washington? The most popular types of Customer Support jobs in Washington are:
What are popular job titles related to Entry Level Customer Support jobs in Washington? For Entry Level Customer Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Washington look for? The top searched job categories for Entry Level Customer Support jobs in Washington are:
What cities in Washington are hiring for Entry Level Customer Support jobs? Cities in Washington with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Student Technical Support Assistant I_On-Campus FWS

GW Student Employment Center for Career Services

Washington, DC • On-site

$18.40/hr

Full-time

Re-posted 28 days ago

Job description

Position Details
Position Information
Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.
Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.
If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.
Position Title
Student Technical Support Assistant I_On-Campus FWS
Level of Support
Student Support I
Position Type
On-Campus FWS
Number of Openings
20
Work Hours
Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)
Wage Per Hour
18.40
Division/School
Division of Information Technology
Department Name
643002 IT SUPPORT CENTER -N
Department Bio
Position Specific Summary
GW IT / IT Customer Support. Provide in-person and remote support for IT technology services.
  • Providing technical assistance on the phone and in written form.
  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Assisting with troubleshooting of network, software, and hardware issues.
  • Providing excellent customer service and ensuring a positive customer experience.

Standard Position Description
The student will provide basic technical and computer support assistance to departments and customers.
Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions.
Special projects or other duties may be assigned related to specific departmental needs.
Professional Outcomes
Critical Thinking, Communication, Teamwork, Leadership, Professionalism, Inclusion, Technology and Data
Required Qualifications
Entry level position, little to no experience required, all training will be provided.
Preferred Qualifications
Posting Detail Information
Job Open Date
08/03/2026
Job Close Date
09/11/2026
Campus Location
Foggy Bottom
Work Type Designation
In-Person
Hiring Manager Name
Matthew Gordon
Special Instructions Summary
EEO Statement
The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.
For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.
Background Check
The student employee will:
Have access to process or view financial transactions, student records/grades, employee records, medical records, and/or social security numbers. - Background check required.

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