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Entry Level Customer Support Jobs in Texas (NOW HIRING)

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... Serve as a primary point of contact for customers, providing support via phone, email, and live ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... Serve as a primary point of contact for customers, providing support via phone, email, and live ...

CBG Surveying Texas

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Customer Support Specialist (Tier-One)

Garland, TX · On-site

As the first point of contact for our clients, this entry-level role is responsible for providing exceptional customer service while supporting daily operations. This is a high-volume phone position.

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Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Texas?

The most popular types of Customer Support jobs in Texas are:

What are popular job titles related to Entry Level Customer Support jobs in Texas?

For Entry Level Customer Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Texas look for?

The top searched job categories for Entry Level Customer Support jobs in Texas are:

What cities in Texas are hiring for Entry Level Customer Support jobs?

Cities in Texas with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Entry Level Retail Customer Support Representative

Advantage Marketing Solutions Inc

Saginaw, TX • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision

Re-posted 2 days ago

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Job description

Advantage Marketing Solutions

Remote Work Not Available | On-site, In-person only

Retail Customer Support Representative

We’re looking for enthusiastic, customer-focused individuals to join our retail sales team. As a Sales Representative, you’ll represent well-known brands in Fort Worth-area retail locations while delivering exceptional customer service and driving sales.

Key Responsibilities:

  • Greeting and engaging with customers across different retail locations to promote and sell products/services
  • Ensure a positive and professional presence on the sales floor
  • Collaborate with management to achieve sales goals

What We’re Looking For:

  • Strong, outgoing and confident communicators
  • Previous experience in retail, sales, or customer service preferred, but not required
  • High school diploma or GED required; college degree preferred

What We Offer:

  • Competitive hourly pay & bonuses
  • Hands-on training and career advancement
  • Supportive, high-energy team
  • Local and national travel opportunities

Company Description

At Advantage Marketing Solutions, we drive growth and deliver results in retail telecom sales. Partnering with the nation's largest telecom provider, we maximize market penetration through expertise and innovative solutions, setting the standard for success.