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Entry Level Customer Support Jobs in Ontario (NOW HIRING)

Aerotek

Recruiter/Entry Level Sales

Thornhill, ON

... support revenue growth initiatives. * Utilize the Aerotek 7 stages of the SOLVE model to target ... Identify, develop and manage new and existing customer relationships by leveraging resources for ...

Actalent

Entry Level Recruiter | Sales Trainee

Ottawa, ON

$42.50K - $57.50K/yr

... supporting engineering and science initiatives that advance how companies serve the world. Our ... Experience in customer service, leadership, or sales a plus * Experience collaborating in a team ...

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Ontario? The most popular types of Customer Support jobs in Ontario are:
What are popular job titles related to Entry Level Customer Support jobs in Ontario? For Entry Level Customer Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Ontario look for? The top searched job categories for Entry Level Customer Support jobs in Ontario are:
What cities in Ontario are hiring for Entry Level Customer Support jobs? Cities in Ontario with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Ontario as of May 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Entry-Level Customer Service Representative - Waterloo, ON - HGS

Hinduja Global Solutions

Elmira, ON

CA$17.60/hr

Full-time, Part-time

Medical, Dental, Vision

Posted 5 days ago

Job description

HGS is looking for enthusiastic customer service representatives to service our client's support needs during World Cup 2026! If you're a football fan or just looking for a great summer job - we'd love to meet you! Full and Part-Time positions available.
Job Description:
Your Impact: As an English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience!
So, what does a day in life for a Customer Service Advisor look like?
Key Responsibilities:
  • Communicate with customers through inbound calls and chat and field queries.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators

Why Choose Us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
  • $17.60 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits (if applicable)
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast growing organization
  • People focused environment where you'll make lifetime connections and friendships

What we are looking for:
What really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, empathetic, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity!
Requirements:
  • You're at least 18 years of age
  • You must be physically living in and able to work in the Waterloo Ontario office.
  • You can work between the hours of [6 AM and 10 PM EST], but have flexibility as business needs may change
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent English communication skills, both oral and written
  • You're comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
You will be required to pass preemployment tests and an interview.
HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contacttalk2us@teamhgs.com. Personal information is handled in accordance with applicable privacy laws.

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