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Entry Level Customer Support Jobs in Ontario (NOW HIRING)

Pillway

Customer Engagement Specialist

Brampton, ON · On-site

CA$20 - CA$25/hr

Pillway is seeking an entry level Customer Engagement Specialist to support the growth of our pharmacy services. This is a Full Time - 3 Month Contract. This role is suited to individuals who ...

New

Power & Tel

Sales Support

Burlington, ON · On-site

Enters customer orders and quotes into the computer system. * Researches, and follows up on open ... Experience Required This is an entry-level position. NOTE: The purpose of this outline is to focus ...

Aerotek

Recruiter/Entry Level Sales

Thornhill, ON

... support revenue growth initiatives. * Utilize the Aerotek 7 stages of the SOLVE model to target ... Identify, develop and manage new and existing customer relationships by leveraging resources for ...

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are the most commonly searched types of Customer Support jobs in Ontario?

The most popular types of Customer Support jobs in Ontario are:

What are popular job titles related to Entry Level Customer Support jobs in Ontario?

For Entry Level Customer Support jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Ontario look for?

The top searched job categories for Entry Level Customer Support jobs in Ontario are:

What cities in Ontario are hiring for Entry Level Customer Support jobs?

Cities in Ontario with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Engagement Specialist

Pillway

Brampton, ON • On-site

CA$20 - CA$25/hr

Full-time

Posted 3 days ago

New

Job description

About Pillway

Pillway isn't just a pharmacy, we're a healthcare technology company at the forefront of the industry. We are revolutionizing patient medication management through cutting edge technology, creating a truly seamless and patient-first experience. Join our team and play a pivotal role in shaping the future of pharmacy services in a high growth, innovative environment.


The Opportunity:

Pillway is seeking an entry level Customer Engagement Specialist to support the growth of our pharmacy services. This is a Full Time - 3 Month Contract. This role is suited to individuals who demonstrate professionalism, strong communication abilities, and a commitment to continuous development. Pillway maintains a performance driven environment where employees are supported through structured feedback, clear expectations, and opportunities for advancement based on merit.

The successful candidate will work on site in Brampton and will be responsible for contacting warm leads from our customer retargeting lists. The primary objective is to engage prospective customers, provide accurate information regarding prescription transfers, and facilitate a smooth transition to our pharmacy.


Key Responsibilities:

  • Meet and exceed established monthly and quarterly performance targets.

  • Communicate clearly and professionally while addressing customer questions and concerns.

  • Maintain accurate and organized records of all customer interactions within the CRM system.

  • Respond effectively to changes in quotas, workflows, and operational priorities.

  • Collaborate with internal teams to ensure a seamless onboarding experience for new customers.

  • Demonstrate accountability for individual performance and adherence to established processes.

  • Continuously refine communication and outreach strategies to improve performance.

  • Uphold a high level of professionalism in all customer communications.

What We’re Looking For:

  • Proven track record of achieving and exceeding sales targets

  • Excellent communication skills with the ability to engage customers effectively.

  • Strong interpersonal skills and confidence in customer facing interactions.

  • Self driven with a high level of accountability for individual results.

  • Comfortable working in a fast paced, performance focused environment.

  • Knowledge of healthcare industry trends and competitor activities

  • Full time 3 month contract, on site availability in Brampton, Monday to Friday.

Why Work With Pillway?

Joining Pillway means becoming part of a pioneering team dedicated to revolutionizing digital pharmacy in Canada. Here's why you should consider us:

  • Competitive Benefits and Compensation: We offer market-aligned salaries

  • Inclusive and Dynamic Culture: Be part of a great workplace culture that values diversity, innovation, and teamwork.

Pillway supports a workforce of diverse backgrounds and encompasses policies and initiatives designed to help all employees feel welcomed and well-equipped to succeed in their positions. We are an inclusive employer and provide accommodations for applicants with disabilities throughout the recruitment process. Please let us know if you require accommodation. We also appreciate every application we receive, but due to our overwhelming response, will only be able to contact those who are in consideration for the position.