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Entry Level Customer Support Jobs in Ontario (NOW HIRING)

Honeycomb Mfg

IT Manager

Whitby, ON · Remote

CA$110K - CA$145K/yr

Fixing bugs that customers report * Reviewing your teammates' code and offering feedback * Writing automated tests to make sure things don't break when we make changes * Joining planning ...

Aerotek

Recruiter/Entry Level Sales

Thornhill, ON

... support revenue growth initiatives. * Utilize the Aerotek 7 stages of the SOLVE model to target ... Identify, develop and manage new and existing customer relationships by leveraging resources for ...

Actalent

Entry Level Recruiter | Sales Trainee

Ottawa, ON · On-site

CA$198K/yr

... supporting engineering and science initiatives that advance how companies serve the world. Our ... Experience in customer service, leadership, or sales a plus * Experience collaborating in a team ...

Actalent

Entry Level Recruiter | Sales Trainee

Ottawa, ON · On-site

CA$198K/yr

... supporting engineering and science initiatives that advance how companies serve the world. Our ... Experience in customer service, leadership, or sales a plus * Experience collaborating in a team ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Ontario

Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Ontario?

The most popular types of Customer Support jobs in Ontario are:

What are popular job titles related to Entry Level Customer Support jobs in Ontario?

For Entry Level Customer Support jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Ontario look for?

The top searched job categories for Entry Level Customer Support jobs in Ontario are:

What cities in Ontario are hiring for Entry Level Customer Support jobs?

Cities in Ontario with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Representative - Entry Level Insurance Opportunity

Isure Insurance Inc

Vaughan, ON

CA$34K/yr

Full-time

PTO

Posted yesterday

New

Job description

Located in Vaughan, ON., isure is Canada’s fastest-growing digital insurance brokerage and we are hiring for a Customer Support Representative. We offer a wealth of features and technologies as offered by large leading insurance companies but with the customization of service and advice of skilled insurance brokers. That is the isure difference!

If you want to learn and develop with a team that inspires and shares knowledge, then we want to hear from you! We are growing, and our great people make it fun to come to work every day. Our team provides you with the tools to succeed, including one-on-one training, ongoing support, continuous education, knowledge and technology. All we ask from you is an open mind, continued effort, and the will to learn so we can watch you thrive. This posting is intended to fill an existing vacancy within the organization.

Key responsibilities for this position include:

  • You are required to pass the Register Insurance Brokers of Ontario Level 1 exam with in your first 3 months at isure or your employment will end.

  • Processing new insurance applications and policy changes on multiple insurance company portals

  • Data entry and updating customer files in our Broker Management System (BMS)

  • Handling overflow of inbound calls from all departments

  • Making outbound calls to insured clients as well as outbound lead calls

  • New business uploads to various insurance portals

  • Handling all brokerage customer billing inquiries

  • Other duties as assigned

A successful Customer Support Representative will exemplify the following core qualifications and skills:

  • Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)

  • Excellent communication and learning skills

  • Proven time management skills and the ability to prioritize

  • A team player with a strong work ethic

  • An unwavering commitment to delivering professionalism and expertise to our clients

  • Ability to work under pressure in a fast-paced environment with tight deadlines

  • Close attention to detail

  • Eagerness to learn, a can-do attitude, and a desire to further their career

Here is what isure offers you:

  • Education reimbursement program

  • Employee discounts on home and auto insurance

  • Employee referral program

  • Paid vacation, sick and personal days

  • Group Benefits Plan

  • A fun and casual work environment

  • Team-building events

  • Semi-annual employee reviews and opportunities for development/growth

Please note: As part of our recruitment process, we may use AI-assisted tools to help screen, assess and match candidates to roles. These tools are designed to support fair and consistent evaluation, but all final hiring decisions are made by our recruitment team.