Isure Insurance

Located in Vaughan, ON., isure is Canada’s fastest-growing digital insurance brokerage and we are hiring for a Customer Support Representative. We offer a wealth of features and technologies as offered by large leading insurance companies but with the customization of service and advice of skilled insurance brokers. That is the isure difference!

If you want to learn and develop with a team that inspires and shares knowledge, then we want to hear from you! We are growing, and our great people make it fun to come to work every day. Our team provides you with the tools to succeed, including one-on-one training, ongoing support, continuous education, knowledge and technology. All we ask from you is an open mind, continued effort, and the will to learn so we can watch you thrive. This posting is intended to fill an existing vacancy within the organization.

Key responsibilities for this position include:

• You are required to pass the Register Insurance Brokers of Ontario Level 1 exam with in your first 3 months at isure or your employment will end.

• Processing new insurance applications and policy changes on multiple insurance company portals

• Data entry and updating customer files in our Broker Management System (BMS)

• Handling overflow of inbound calls from all departments

• Making outbound calls to insured clients as well as outbound lead calls

• New business uploads to various insurance portals

• Handling all brokerage customer billing inquiries

• Other duties as assigned

A successful Customer Support Representative will exemplify the following core qualifications and skills:

• Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)

• Excellent communication and learning skills

• Proven time management skills and the ability to prioritize

• A team player with a strong work ethic

• An unwavering commitment to delivering professionalism and expertise to our clients

• Ability to work under pressure in a fast-paced environment with tight deadlines

• Close attention to detail

• Eagerness to learn, a can-do attitude, and a desire to further their career

Here is what isure offers you:

• Education reimbursement program

• Employee discounts on home and auto insurance

• Employee referral program

• Paid vacation, sick and personal days

• Group Benefits Plan

• A fun and casual work environment

• Team-building events

• Semi-annual employee reviews and opportunities for development/growth

Please note: As part of our recruitment process, we may use AI-assisted tools to help screen, assess and match candidates to roles. These tools are designed to support fair and consistent evaluation, but all final hiring decisions are made by our recruitment team.