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Entry Level Customer Support Jobs in Alabama (NOW HIRING)

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Customer Supply Chain Support

Fort Payne, AL · On-site

Customer Supply Chain Support 2350 Beck Industrial Blvd W, Fort Payne, AL 35968 AL060 Single ... This is an entry level position where you will build a foundation of experience in customer ...

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ROYAL CONSULTING INC

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Entry Level Sales Representative

Huntsville, AL · On-site

$800 - $1.0K/wk

Entry Level Sales Representative We are hiring an Entry Level Sales Representative to join our ... Previous sales, customer service, or account support experience is a plus, but not required Company ...

ROYAL CONSULTING INC

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Entry Level Sales Representative

Huntsville, AL · On-site

$800 - $1.0K/wk

Entry Level Sales Representative We are hiring an Entry Level Sales Representative to join our ... Previous sales, customer service, or account support experience is a plus, but not required Company ...

BKY-Strategies

Virtual Coordinator

Birmingham, AL · Remote

Key Responsibilities Offer friendly, reliable customer support through phone, email, and messaging ... flexible scheduling Entry level friendly Access to travel discounts, perks, and industry ...

GAT Airline Ground Support

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Alabama? The most popular types of Customer Support jobs in Alabama are:
What are popular job titles related to Entry Level Customer Support jobs in Alabama? For Entry Level Customer Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Alabama look for? The top searched job categories for Entry Level Customer Support jobs in Alabama are:
What cities in Alabama are hiring for Entry Level Customer Support jobs? Cities in Alabama with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

CAC Account Coordinator, Property & Casualty-Middle Market

The Baldwin Group

Birmingham, AL • On-site

$18.75 - $24.25/hr

Full-time

Posted 4 days ago

Job description

CAC Group, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry's best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way. Find out more about career opportunities to work with the best team in the industry.
This is an entry-level customer service position responsible for assisting staff and supporting the team's book of business. This includes the marketing process for new and renewal business, providing a high level of customer service on a daily basis, communication and problem solving, all in order to maintain and promote business growth.
Duties & Responsibilities:
  • Participate in day-to-day operations of a service team and the assigned book of business.
  • Partner with the team and Producers to assist with customer service needs to maintain and grow the book of business.
  • Interact with carriers, underwriters, and clients to provide data and information for decision making.
  • Attend carrier meetings, to occasionally include afterhours events
  • Maintain client records within EPIC and other 3rd party vendor software as appropriate, in accordance with standards.
  • Prepare exposure analysis/renewal workbooks and work with client/producer to obtain information from the client
  • Analyze renewal quotes for accuracy and prepare proposal/presentation documents for Account Executive review
  • Review documents issued by insurance company for accuracy
  • Process policies, certificates, change requests, ID cards, endorsements, cancellations, audits and invoicing as required
  • Request loss runs, claims analysis and other applicable needs to meet client, producer or carrier needs.
  • Train with AE/AM on best practices and audits
  • Over time, learn client accounts and how to manage
  • Other duties as assigned

Qualifications:
  • Bachelor's degree required; in lieu of degree can substitute relevant education and work experience
  • Insurance industry experience is preferred
  • Appropriate state insurance license is required; may be obtained in first 60 days of employment
  • Excellent communication skills, both verbal and written
  • Strong multi-tasking and time management skills
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint)
  • Ability to efficiently handle multiple, simultaneous, and complex tasks and projects
  • Ability to work in a fast-paced environment
  • High level of professionalism and confidentiality

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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