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Entry Level Customer Support Jobs in Alabama (NOW HIRING)

The Clint McLain Agency, Inc.

$65K - $125K/yr

... Inc. as Entry Level Managers. In this role, you will have the opportunity to develop your ... Provide excellent customer support and build strong customer relationships * Implement strategies ...

Surge Staffing

Bilingual Talent Advisor

Leeds, AL · On-site

$22 - $24/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Leeds, AL · On-site

$22 - $24/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Tuscaloosa, AL · On-site

$18 - $20/hr

Considerations will be made immediately. Entry Level Customer Service / Sales No Experience ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Leeds, AL · On-site

$22 - $24/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Tuscaloosa, AL · On-site

$18 - $20/hr

Considerations will be made immediately. Entry Level Customer Service / Sales No Experience ... Perform a variety of administrative tasks that support the overall mission of quality performance.

TEKsystems

Customer Service Representative

Hoover, AL

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Hoover ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

TEKsystems

Customer Service Representative

Bessemer, AL

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Hoover ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

Surge Staffing

Talent Advisor

Opelika, AL · On-site

$22/hr

Considerations will be made immediately. Entry Level Customer Service / Sales No Experience ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Talent Advisor

Opelika, AL · On-site

$20 - $22/hr

Considerations will be made immediately. Entry Level Customer Service / Sales No Experience ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Talent Advisor

Opelika, AL · On-site

$20 - $22/hr

Considerations will be made immediately. Entry Level Customer Service / Sales No Experience ... Perform a variety of administrative tasks that support the overall mission of quality performance.

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Alabama? The most popular types of Customer Support jobs in Alabama are:
What are popular job titles related to Entry Level Customer Support jobs in Alabama? For Entry Level Customer Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Alabama look for? The top searched job categories for Entry Level Customer Support jobs in Alabama are:
What cities in Alabama are hiring for Entry Level Customer Support jobs? Cities in Alabama with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Technician

360 IT Professionals

Montgomery, AL

$18 - $24.50/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

360 IT Professionals is a California base Minority Business Enterprise specializing in the field
of IT Consulting and Staffing. Since our Inception we have been providing
industry leading IT solutions for Staffing and Software Development. We have
more than 30 IT Staffing Services contracts across USA and working
closely with Fortune 500 Companies and Key Private sector Agencies. We
are providing staffing support to more than 10 State Customers across USA
and have successfully staffed for more than 260 roles in last 6 months.

Job Description

Job Title: Customer Support Technician

Duration: 2 months with likely extension up to further 2 years

Work Location: Montgomery, AL

Interview methods: Phone/Skype/F2F

Required Skills:

  • Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries.
  • Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365.

Qualifications

Skills Preferred:

  • Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
  • Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+
Additional Information

*** Local candidates strongly preferred****





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