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Entry Level Computer Support Specialist Jobs in Tennessee

Equum Medical

IT Support Specialist

Brentwood, TN

The IT Support Specialist tasks entail but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Equum Medical ...

Equum Medical

IT Support Specialist

Nashville, TN

The IT Support Specialist tasks entail but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Equum Medical ...

Equum Medical

IT Support Specialist

Nashville, TN

The IT Support Specialist tasks entail but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Equum Medical ...

Equum Medical

IT Support Specialist

Brentwood, TN · On-site

The IT Support Specialist tasks entail but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Equum Medical ...

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All JobsComputer Support Specialist JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Tennessee

Entry Level Computer Support Specialist information

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How much do entry level computer support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level computer support specialist in Tennessee is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $27.07 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

More about Entry Level Computer Support Specialist jobs

What are the most commonly searched types of Computer Support Specialist jobs in Tennessee?

The most popular types of Computer Support Specialist jobs in Tennessee are:

What are popular job titles related to Entry Level Computer Support Specialist jobs in Tennessee?

For Entry Level Computer Support Specialist jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Entry Level Computer Support Specialist jobs in Tennessee look for?

The top searched job categories for Entry Level Computer Support Specialist jobs in Tennessee are:

What cities in Tennessee are hiring for Entry Level Computer Support Specialist jobs?

Cities in Tennessee with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $50,297 per year, or $24.2 per hour.

Senior User Support Specialist

Contact Government Services, LLC

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Senior User Support Specialist
Employment Type: Full-Time, Mid-High Level
Department: Information Technology
CGS is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program in support of major applications and projects. This role requires expertise in computer applications, operating systems, and telecommunications.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Responsibilities and Duties
  • Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager
  • Assists in setting up and operating an end-user support program for major applications supporting specific projects
  • Establishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and for litigation support/office automation tools
  • Develops training course outlines and agendas
  • Establishes training facilities and training schedules
  • May supervise teams of user support staff (e.g., help desk staff)
  • Organizes, prepares, schedules, and conducts training sessions
  • Delivers primarily user-level training for specific databases/software (including word processing and other office automation packages)
  • May also deliver training such as team building, contract/document center orientations, etc.
  • Trains audiences including attorneys, paralegals, Government Case Managers, client agency staff, and/or other contractor employees
  • Prepares training approach and materials
  • Arranges training logistics (facility use and access to appropriate applications)
  • Performs help desk functions: responds to user phone calls, installs/troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff
  • Install, configure, maintain, and troubleshoot Microsoft Windows operating systems
  • Provide Tier I support (basic, routine, high-volume issues) and Tier II support (in-depth troubleshooting, backend analysis, persistent issues) for hardware, software, and peripherals
  • Configure and support Microsoft 365 applications and other enterprise software
  • Manage user accounts and access controls using Active Directory
  • Administer Windows Server environments, including:
  • Active Directory: manage users, security groups, and permissions per DOJ access control policies
  • DNS/DHCP: maintain and configure network services for connectivity and IP management
  • Group Policy: implement and monitor approved security settings and system configurations for federal compliance
  • Perform patch management and vulnerability remediation per agency timelines
  • Ensure compliance with agency-specific security controls
  • Support backup, disaster recovery, and continuity of operations (COOP) initiatives
  • Maintain accurate IT asset inventory and configuration documentation
  • Deploy software packages via Microsoft Endpoint Configuration Manager (MECM)
  • Provide technical support for trial preparation and courtroom proceedings, including creating electronic exhibits in supported litigation applications
  • Digitize and format audio/video files for courtroom use
  • Configure, test, and assist with setup of trial/courtroom hardware and software components
  • Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment.

Qualifications
  • At least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support)
  • At least 1 year experience with the specific applications being supported
  • Supervisory experience (helpful)
  • Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications
  • Experience with DOJ office automation environments (extremely helpful)
  • Expert user of Government word processing, spreadsheet, and email systems
  • Excellent oral and written communication skills (required)
  • Undergraduate degree (strongly preferred)

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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