Entry Level Automation Engineer Jobs in Raleigh, NC

Job Summary:
Bandwidth Inc. is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. The Product Analyst will focus heavily on data reporting and analysis, transforming data into insights to improve operational efficiency and support Messaging product performance.
Responsibilities:
• Own recurring and ad hoc reporting related to product performance, operational metrics, and customer usage.
• Use Excel and SQL to extract, clean, and analyze data, and present findings to stakeholders in ways that inform product and operational decisions.
• Use data to identify inefficiencies or gaps in internal processes.
• Contribute to the development of workflows that support product launches, issue identification, ongoing product health and operational readiness.
• Support automation opportunities when identified.
• Create spreadsheets, reporting templates, and dashboards that provide visibility into product and operational performance.
• Communicate insights and patterns from data to internal teams in a way that is understandable to both technical and non‑technical audiences.
• Build relationships with partners in Product, Engineering, Operations, and Finance to ensure shared understanding and alignment around findings.
• Analyze product‑related data to understand trends, identify root causes, and highlight opportunities for improvement.
• Work well with customers and internal teams.
• Have proven written, verbal and listening skills to help solve complex problems using tact, common courtesy, persuasion and discretion.
• Develop subject matter knowledge in Messaging products and the supporting ecosystem.
• Contribute to internal and external knowledge management with a focus on documentation for data workflows, reporting processes, and analysis methods.
• Be a great team member, partner with Bandmates to effectively communicate, ask insightful questions, align resources, prioritize work, and identify themes or patterns to persistently and proactively provide self-service solutions whenever and wherever possible.
Qualifications:
Required:
• Bachelor’s degree
• Entry level
• Proficiency in Excel, including pivot tables, lookup functions, formula building, and data manipulation
• Proficiency in SQL, including querying, filtering, joining, and aggregating data
• Ability to transform raw data into insights and presentations that support operational and product decisions
• Strong skills in spreadsheets, documentation, and presentation building
• Ability to work with high accuracy in a fast‑paced environment while managing multiple tasks
• Strong analytical, problem‑solving, and organizational skills with attention to detail
• Critical thinker with a solution‑oriented approach
• Strong written communication skills with the ability to clearly summarize data findings, including the ability to adapt based on audience
• Ability to build positive working relationships across teams
Preferred:
• Familiarity with Python
Company:
Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. Founded in 1999, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.