Entertainment Operation Manager Jobs (NOW HIRING)

About Cedar Crossing Casino & Entertainment Center

Cedar Crossing Casino & Entertainment Center isn’t just another casino.

It is a bold reimagination of what gaming can become when you design for the next twenty years — not the last twenty.

Located in Cedar Rapids, Iowa, Cedar Crossing blends gaming, hospitality, culinary excellence, live entertainment, arts and culture, and a STEM innovation lab into one integrated destination. Every element of the property is built around a singular brand belief:

Discovery

Discovery is the idea that our guests are dreamers. They come to explore, to connect, to learn, to celebrate, and yes — to win. We design moments that spark wonderment. From our entertainment venue to our restaurants, from the gaming floor to our Arts & Cultural Center, we create experiences that invite guests to discover something new each time they visit.

We are building something extraordinary—and we're looking for an Entertainment Manager who understands that great entertainment isn't just about what happens on stage. It's about creating memorable experiences from the moment guests arrive until the final guest leaves.

POSITION SUMMARY

Oversees the day-to-day operations of Cedar Crossing's entertainment venues, including the Compass Center, Stage 180, EPICENTER, and Box Office.

Working closely with the Entertainment Buyer, this position is responsible for the successful execution of concerts, shows, and special events—from artist advance and production coordination through event execution and guest experience. Leads venue operations, supports artists and touring professionals, and helps create the atmosphere and energy that makes Cedar Crossing a destination guests want to visit again and again.

A creative, detail-oriented leader who understands that every show, every performance, and every guest interaction is an opportunity to bring the Cedar Crossing Discovery brand to life.

KEY RESPONSIBILITIES

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

Entertainment Operations

• Manage the day-to-day operations of the Compass Center, Stage 180, EPICENTER, and Box Office.
• Partner with the Entertainment Buyer to execute all entertainment programming, including artist relations, hospitality, travel, technical riders, backline, production requirements, load-in/load-out, and event settlement.
• Oversee venue readiness, ticketing operations, AV systems, production support, and event logistics to ensure every performance is executed safely and professionally.

Guest Experience & Property Atmosphere

• Curate the entertainment experience throughout Cedar Crossing by managing overhead music, digital signage, video displays, and other elements that shape the property's atmosphere.
• Continuously look for opportunities to enhance the guest experience and create memorable moments that reinforce the Cedar Crossing Discovery brand.

Leadership

• Lead and develop the Box Office team, AV technicians, ushers, stagehands, and other entertainment staff.
• Build strong working relationships with artists, promoters, vendors, and internal departments to ensure exceptional execution.

Financial & Administrative

• Manage entertainment budgets, vendor relationships, contracts, and event reporting.
• Evaluate event performance and continuously improve operational efficiency and the guest experience.

Other

• Provide next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
• Maintain confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensure compliance with all department and company policies, procedures, internal controls, and government regulations.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Adhere to regulatory, departmental, and company policies in an ethical manner.
• Resolve problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keep position supervisor informed of relevant activities.
• Other duties as assigned.

EDUCATION & EXPERIENCE

Bachelor’s degree in Hospitality, Entertainment Management, Business, Marketing or related field. Five (5) or more years’ of progressive experience in live entertainment, venue management, theater, concert production, hospitality, or a related field. Other combinations of education and experience may be considered. Experience coordinating live events, artist hospitality, production logistics, and venue operations. Experience working with ticketing systems and event operations. Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail. Ability to work in an intense, fast‑paced environment requiring a high degree of concentration. Must be able to formulate and communicate ideas and to make independent decisions. Proficiency in Microsoft Office applications or equivalent.

SKILLS & COMPETENCIES

Must have ability to:

• Exhibit leadership and management skills, as well as excellent verbal and written communication skills.
• Strong leadership, organizational, and project management skills
• Communicate effectively with all levels of Team Members, guests and outside contacts.
• Work effectively in a fast-paced environment.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain and maintain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Have knowledge of property programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.

WORKING ENVIRONMENT

Must have ability to:

• Move around all work areas effectively and efficiently.
• Lift, push, and pull up to 30 pounds.
• Work long hours, including nights, weekends and holidays.
• Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.
• Ability to stand, walk, bend for entire shift.
• Use typical office equipment such as copier, monitors, mouse, keyboard, etc.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Iowa Racing & Gaming Commission License (must secure and maintain licensure as a condition of employment)

Valid driver's license with a minimum of three (3) years driving experience

SUPERVISORY RESPONSIBILITIES

Will supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.