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Eligibility Specialist

Cleveland, OH · On-site

$20 - $21/hr

The purpose of this position is to process appointment-based service within the Energy Assistance Services Department through the online portal; que; non-emergency and emergency services for clients ...

STEPFORWARD

Eligibility Specialist

Cleveland, OH

$20 - $21/hr

The purpose of this position is to process appointment-based service within the Energy Assistance Services Department through the online portal; que; non-emergency and emergency services for clients ...

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Energy Assistance information

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$38.5K

$92.3K

$146.5K

How much do energy assistance jobs pay per year?

As of Jun 9, 2026, the average yearly pay for energy assistance in the United States is $92,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $114,500.00 per year, depending on experience, location, and employer.

What does a typical day look like in an Energy Assistance position?

A typical day in an Energy Assistance role involves reviewing and processing client applications, verifying documentation for program eligibility, and responding to inquiries by phone, email, or in-person appointments. You may work collaboratively with a team of case managers and liaise with utility companies or other service providers to help coordinate benefits. The environment is fast-paced and client-centered, often requiring adaptability to meet urgent needs, especially during peak seasons like winter. Regular team meetings, training sessions, and outreach opportunities also form part of the weekly routine, allowing you to stay up-to-date and make a genuine impact in your community.

What are the key skills and qualifications needed to thrive in the Energy Assistance position, and why are they important?

To excel in Energy Assistance roles, candidates generally need knowledge of community resources, program eligibility criteria, and customer service best practices, often supported by experience in social services or related fields. Familiarity with case management software, data entry tools, and government assistance application systems is typically required. Exceptional interpersonal skills, cultural sensitivity, and problem-solving abilities help professionals effectively support and advocate for clients in need. These competencies ensure efficient delivery of services, accurate record-keeping, and positive community impact for those seeking energy-related aid.

What is an Energy Assistance job?

An Energy Assistance job involves helping individuals and families access financial aid to cover energy costs, such as electricity and heating bills. Workers in this role typically assess eligibility, process applications, and provide resources to ensure households maintain essential energy services. They may work for government programs, nonprofits, or utility companies, assisting low-income customers or those facing financial hardship. Their goal is to promote energy affordability and prevent service disconnections.

More about Energy Assistance jobs
What cities are hiring for Energy Assistance jobs? Cities with the most Energy Assistance job openings:
What are the most commonly searched types of Energy Assistance jobs? The most popular types of Energy Assistance jobs are:
What states have the most Energy Assistance jobs? States with the most job openings for Energy Assistance jobs include:
What job categories do people searching Energy Assistance jobs look for? The top searched job categories for Energy Assistance jobs are:
Energy Assistance jobs near you
Infographic showing various Energy Assistance job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $92,294 per year, or $44.4 per hour.

Home Energy Advisor

Worcester Community Action Council Inc

Worcester, MA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description:

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 125 employees and an annual budget of approximately $40 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.


What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.


Position Summary:

WCAC has contracts with the Department of Energy (DOE) and the major local utility companies to install energy conservation measures in eligible homes. The Home Energy Advisor will evaluate properties and provide energy savings opportunities to participants. The scope of work includes the evaluation, coordination, and quality completion of Energy Efficiency Improvements including Weatherization, Appliance Replacements, Heating System upgrades including Air Source Heat pumps. Please see more detailed job description here, Home Energy Advisor Job Description.pdf

Requirements:

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways.

  • High School Diploma or HiSet equivalent required.
  • 1-2 years of experience in the energy conservation or construction field..
  • Proficient in Microsoft Office Suite. Ability to learn software and databases used by WCAC.
  • Self-directed, ability to work independently with minimal supervision.
  • Strong analytical, mathematical, and reasoning skills.
  • Excellent organizational skills and ability to manage multiple priorities simultaneously.
  • Ability to work effectively and collaboratively with diverse individuals, families, co-workers, and community partners.
  • Customer service oriented; strong interpersonal and communication skills with a positive outlook and empathetic style.
  • Embraces and promotes diversity, equity, and inclusion initiatives.
  • Ability to speak Spanish or other languages, a plus.

Other Requirements:

  • Ability to successfully complete a National Grid’s background check process, including drug screen.
  • Valid driver's license and reliable transportation required. This position requires daily travel and will be reimbursed for mileage.
  • Successful candidate must complete required training and certifications within 18 months of hire.


Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.