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Energy Assistance Program information

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$21.5K

$45.7K

$63K

How much do energy assistance program jobs pay per year?

As of Aug 9, 2026, the average yearly pay for energy assistance program in the United States is $45,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,500.00 per year, depending on experience, location, and employer.

What is the difference between Energy Assistance Program vs Energy Auditor?

AspectEnergy Assistance ProgramEnergy Auditor
CredentialsTypically no formal certifications required; may include basic trainingRequires certifications like BPI or RESNET; technical training
Work EnvironmentAssisting clients in homes or community centersInspecting buildings, conducting energy assessments
Employer & IndustryGovernment agencies, non-profits, utility companiesPrivate consulting firms, government programs
Search & Comparison IntentAssistance programs, energy aid, utility supportEnergy efficiency, home audits, energy savings

The Energy Assistance Program focuses on providing financial aid and support to help households manage energy costs, often through direct assistance or outreach. In contrast, an Energy Auditor conducts technical assessments of buildings to identify energy-saving opportunities. While both roles aim to improve energy efficiency, their functions, credentials, and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an energy assistance program coordinator, and why are they important?

To thrive as an Energy Assistance Program Coordinator, you need strong organizational skills, knowledge of eligibility requirements, and experience in social services, often supported by a relevant degree or certification. Familiarity with case management software, data entry systems, and government reporting tools is typically required. Excellent communication, empathy, and problem-solving abilities help build trust with clients and navigate complex situations. These skills are essential to effectively deliver assistance, ensure compliance, and create positive outcomes for vulnerable households.

What is the energy assistance program?

The Energy Assistance Program (EAP) is a government-funded initiative designed to help low-income households pay for heating and utility bills, especially during the colder months. The program provides financial assistance directly to energy providers on behalf of eligible families, ensuring that essential heating and cooling needs are met. EAP may also offer crisis assistance for households facing utility shutoffs, as well as referrals to weatherization services to help reduce future energy costs.

What are the typical challenges faced by professionals working in an energy assistance program, and how can they effectively manage them?

Professionals in Energy Assistance Programs often encounter challenges such as high seasonal demand, emotionally charged interactions with clients facing financial hardship, and the need to stay updated on changing eligibility guidelines and funding sources. To manage these, strong organizational skills, empathy, and adaptability are essential. Collaborating closely with utility companies, social service agencies, and community organizations also ensures efficient support for clients and helps streamline the application process. Regular training and clear communication within the team further contribute to overcoming these challenges.
More about Energy Assistance Program jobs
What job categories do people searching Energy Assistance Program jobs look for? The top searched job categories for Energy Assistance Program jobs are:
Energy Assistance Program jobs near you
Infographic showing various Energy Assistance Program job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,721 per year, or $22 per hour.

Energy Assistance Program Service Specialist

West Central Minnesota Communities Action

Elbow Lake, MN • On-site

Full-time

Posted 25 days ago

Job description

Primary Responsibilities

Conduct intake for Agency programs.

Assist, provide information and referral, and to serve as an advocate for clients in obtaining energy assistance and/or other necessary services.

Agency Expectations

  • Comply with all agency policies and procedures.
  • Represent the agency professionally both internally and externally.
  • Deliver friendly, responsive service to the public, community organizations, and clients.
  • Engage respectfully and positively with individuals from diverse backgrounds.
  • Foster and maintain productive relationships necessary to execute job responsibilities.
  • Demonstrate efficient and flexible time management.
  • Uphold confidentiality and security of all records and communications.
  • Advocate for the needs of clients and programs.
  • Collaborate effectively with community partners and colleagues.
  • Actively participate in agency-wide and program-specific events.

Qualifications

Minimum Requirements

Education equal to high school diploma or GED

1-3 years of experience working with people of diverse backgrounds

Data entry experience

Basic math skills

Thorough knowledge of Microsoft Office applications

Ability to follow oral and written directions.

Ability to work with the public.

Ability to type a minimum of 45 words per minute.

Proof of valid driver's license and current/adequate vehicle insurance coverage

Preferred Qualifications

Professional experience working for or collaborating with a CAP agency.

Demonstrated understanding of diverse backgrounds and cultures

Knowledge of paperless file retention software

Bilingual

Direct Reports: None

Essential Job Functions

Clerical Tasks:

Open mail and data enter received applications into statewide eHeat system and Laserfiche file retention software daily.

Maintain accurate, well-documented, complete records and files.

Complete Outreach and record activities through data entry into eHeat system to comply with State requirements.

Ability to complete home visits if requested by client.

Provide information to clients about services through other agencies and make referrals where appropriate.

Cover satellite offices as required.

Client Relations:

Assist clients in applying for Agency services by interviewing and obtaining information if required to complete applications during meetings with clients and those mailed directly to the office.

Assist clients and vendors in dealing with Energy Assistance Program situations.

Responsible for prioritizing applications during high volume processing providing clients most in need with timely services.

Interview, obtain and analyze information if required to determine eligible assistance for client with Crisis Program.

During Energy Assistance heating season, after business hours, weekend, and holiday availability of staff to respond to emergency situations for clients.

Assist with Food Distributions and participate at County Fairs and other community events.

Computer/Data Entry:

Review client files for completion and accuracy prior to data entry.

Data entry Crisis information indicating vendor and payment amount into eHeat statewide system.

Utilize program procedures to ensure optimum provision of services to clients in a courteous consistent manner and in keeping with agency procedures.

Scanning client applications and crisis forms into Laserfiche file retention software.

Other Duties

Provide guarantee of payment amounts to fuel vendors about eligibility of services offered through West Central.

Keep immediate supervisor informed of all problems, unusual or extraordinary matters of significance coming to his/her attention, so that prompt corrective action can be taken as needed.

Perform other duties and responsibilities as assigned by supervisor and Program Director.

Americans with Disabilities Act (ADA) Compliance

Physical Requirements

  • Occasional standing, walking, and sitting.
  • Ability to use hands for typing, handling documents, and operating office equipment.
  • Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
  • Ability to communicate clearly in verbal and written form.
  • Occasional lifting of up to 50 pounds.
  • Vision requirements include close and distance vision, color perception, peripheral vision, depth perception, and focus adjustment.

Work Environment

  • Moderate noise level typical of an office setting.
  • Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions.

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