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Energy Assistance Program Jobs (NOW HIRING)

Norwescap

Senior Adjudicator

East Brunswick, NJ

$23 - $26/hr

Apply regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. Provides information and referral to other Norwescap departments and ...

Norwescap

Senior Adjudicator

East Brunswick, NJ · On-site

$23 - $26/hr

Apply regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. Provides information and referral to other Norwescap departments and ...

Norwescap

Senior Adjudicator

East Brunswick, NJ · On-site

$23 - $26/hr

Apply regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. Provides information and referral to other Norwescap departments and ...

EAC INC

Bilingual Case Aide - Heap and Wrap

Hempstead, NY · On-site

$20/hr

... Energy Assistance Program (HEAP) and WRAP (Weatherization)Program. * Wage: $20/ hour * Schedule: 8:45AM-4:45PM, Monday- Friday * Location: 175 Fulton Ave 4th Floor, Hempstead, NY, 11550 What drives ...

Robert Half

Customer Service Representative

Elkhorn, WI · On-site

$19/hr

We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ...

Robert Half

Customer Service Representative

Elkhorn, WI · On-site

$19/hr

Responsibilities: • Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs. • Provide courteous and empathetic service when ...

Step Forward

Eligibility Specialist

Cleveland, OH · On-site

$20 - $21/hr

Ensures absolute confidentiality with respect to all information regarding families serviced by the Energy Assistance Services program. Scans, uploads and distributes client documentation needed to ...

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All JobsEnergy Assistance Program Jobs

Energy Assistance Program information

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$21.5K

$45.7K

$63K

How much do energy assistance program jobs pay per year?

As of Jun 8, 2026, the average yearly pay for energy assistance program in the United States is $45,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,500.00 per year, depending on experience, location, and employer.

What is the difference between Energy Assistance Program vs Energy Auditor?

AspectEnergy Assistance ProgramEnergy Auditor
CredentialsTypically no formal certifications required; may include basic trainingRequires certifications like BPI or RESNET; technical training
Work EnvironmentAssisting clients in homes or community centersInspecting buildings, conducting energy assessments
Employer & IndustryGovernment agencies, non-profits, utility companiesPrivate consulting firms, government programs
Search & Comparison IntentAssistance programs, energy aid, utility supportEnergy efficiency, home audits, energy savings

The Energy Assistance Program focuses on providing financial aid and support to help households manage energy costs, often through direct assistance or outreach. In contrast, an Energy Auditor conducts technical assessments of buildings to identify energy-saving opportunities. While both roles aim to improve energy efficiency, their functions, credentials, and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an Energy Assistance Program Coordinator, and why are they important?

To thrive as an Energy Assistance Program Coordinator, you need strong organizational skills, knowledge of eligibility requirements, and experience in social services, often supported by a relevant degree or certification. Familiarity with case management software, data entry systems, and government reporting tools is typically required. Excellent communication, empathy, and problem-solving abilities help build trust with clients and navigate complex situations. These skills are essential to effectively deliver assistance, ensure compliance, and create positive outcomes for vulnerable households.

What is the Energy Assistance Program?

The Energy Assistance Program (EAP) is a government-funded initiative designed to help low-income households pay for heating and utility bills, especially during the colder months. The program provides financial assistance directly to energy providers on behalf of eligible families, ensuring that essential heating and cooling needs are met. EAP may also offer crisis assistance for households facing utility shutoffs, as well as referrals to weatherization services to help reduce future energy costs.

What are the typical challenges faced by professionals working in an Energy Assistance Program, and how can they effectively manage them?

Professionals in Energy Assistance Programs often encounter challenges such as high seasonal demand, emotionally charged interactions with clients facing financial hardship, and the need to stay updated on changing eligibility guidelines and funding sources. To manage these, strong organizational skills, empathy, and adaptability are essential. Collaborating closely with utility companies, social service agencies, and community organizations also ensures efficient support for clients and helps streamline the application process. Regular training and clear communication within the team further contribute to overcoming these challenges.
More about Energy Assistance Program jobs
What states have the most Energy Assistance Program jobs? States with the most job openings for Energy Assistance Program jobs include:
What job categories do people searching Energy Assistance Program jobs look for? The top searched job categories for Energy Assistance Program jobs are:
Energy Assistance Program jobs near you
Infographic showing various Energy Assistance Program job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 65% Full Time, 27% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,721 per year, or $22 per hour.
Intake Specialist for Energy Program (Nonprofit)

Intake Specialist for Energy Program (Nonprofit)

Pace

Los Angeles, CA

$19 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Compensation Range: $19.00 to $22.00 hourly plus excellent benefits. This is a full-time and on-site position in our DTLA office.
ABOUT PACE
Founded in 1975, Pacific Asian Consortium in Employment (PACE) is a local community nonprofit dedicated to serving the region's diverse communities. What started as job training for the Asian Pacific Islander communities has grown into a full-service organization serving a diverse community of 40,000+ people annually across programs including: Employment, Business Development, Early Childhood Education (Head Start) Affordable Housing, Weatherization and Energy Conservation Programs. With 350+ staff, PACE is recognized as a leader in addressing problems of poverty and economic inequity in ethnic minority communities and has a reputation of being responsive to community needs. PACE is known for creating innovative solutions to the myriad of challenges faced by our clients.
PACE ENERGY in particular helps reduce energy burden by providing utility bill assistance, energy conservation education, outreach, weatherization services, and energy efficiency upgrades to low income families and individuals across Los Angeles. Learn more at:
https://pacela.org/
https://pacela.org/our-work/energy/
POSITION SUMMARY
PACE Energy Department Is looking for a motivated and service-oriented INTAKE SPECIALIST to join the team! The Intake Specialist will provide frontline services to clients seeking assistance through the Home Energy Assistance Program (HEAP) under a contract with the State of California Community Development. This position requires exceptional customer service skills to effectively serve walk-in clients, process online applications, handle mail-in applications, assess eligibility, complete applications, and ensure accurate documentation while maintaining a welcoming and professional environment. This is a great opportunity to gain valuable experience and skills, grow your career, all while making positive impact to your community!
KEY RESPONSIBILITIES
  • Greet and assist walk-in clients in a professional, courteous, and culturally sensitive manner
  • Process and review HEAP applications submitted through multiple channels: walk-in, online portal, and mail
  • Open, sort, and log mail-in applications received daily, ensuring proper date stamping and tracking
  • Conduct initial intake interviews with walk-in clients to determine eligibility for HEAP services
  • Review online and mail-in applications for completeness and accuracy, following up with applicants as needed
  • Explain program requirements, application processes, and available assistance options to clients in-person, via phone, email, and written correspondence
  • Collect, review, and verify required documentation including identification, income verification, utility bills, and residency proof from walk-in, online, and mail-in applicants
  • Accurately complete and process HEAP applications in compliance with State of California guidelines and program regulations
  • Scan and digitize mail-in applications and supporting documents for electronic filing and processing
  • Maintain organized client files for in-person, online, and mail-in applications, ensuring all documentation is complete and properly filed
  • Enter client information and application data into agency database systems with accuracy and attention to detail
  • Monitor application queues from all intake channels and prioritize applications based on submission date and urgency
  • Track application status and provide clients with timely updates on their case progress via phone, email, mail, or in-person
  • Coordinate with utility companies and other service providers as needed to facilitate assistance delivery
  • Maintain strict confidentiality of client information in accordance with privacy regulations
  • Respond to client inquiries via phone, email, online portal messaging, mail, and in person in a timely and professional manner
  • Prepare regular reports on intake activities, client demographics, and program statistics for all intake channels (walk-in, online, and mail-in)
QUALIFICATIONS:
  • High school diploma or equivalent required; Associate's degree in social services, human services, or related field preferred
  • Minimum of 1-2 years of customer service experience, preferably in a social services or nonprofit setting
  • Experience with online application systems, web portals, or digital document management preferred
  • Experience processing mail-in applications and handling physical documentation preferred
  • Strong interpersonal and communication skills with the ability to interact effectively with diverse populations
  • Excellent organizational skills and attention to detail
  • Proficiency in Microsoft Office Suite, database management systems, and web-based applications
  • Experience with scanning equipment and document imaging systems preferred
  • Comfortable navigating multiple computer systems and digital platforms simultaneously
  • Ability to handle sensitive situations with empathy, patience, and professionalism
  • Bilingual skills strongly preferred: Korean, Spanish, or Russian
  • Knowledge of energy assistance programs and State of California Community Development guidelines preferred
  • Ability to work independently and as part of a team in a fast-paced environment
ESSENTIAL SKILLS
  • Exceptional customer service orientation with a commitment to client satisfaction across in-person, digital, and mail channels
  • Strong problem-solving abilities and critical thinking skills
  • Ability to multitask and manage competing priorities effectively among walk-in clients, online applications, and mail-in submissions
  • Cultural competency and sensitivity to the needs of low-income and vulnerable populations
  • Professional demeanor and appearance appropriate for client-facing role
  • Adaptability to work with traditional paper-based, digital, and hybrid application processes
  • Commitment to maintaining confidentiality and adhering to ethical standards
ADDITIONAL REQUIREMENTS
  • Must pass employment verification/reference check
  • This position is on-site in the PACE Los Angeles office,
  • COVID vaccination required; must have two doses of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately
COMPENSATION & BENEFITS
  • Pay range is $19 - $22 per hour depending on experience. This is a full-time, non-exempt position.
  • Affordable and robust Medical, Dental, Vision, and Life insurance plans for employee plus family with generous employer contributions
  • 401(k) retirement plan
  • We offer paid holidays, vacation pay and paid sick leave
WHY JOIN PACE?
  • Make a positive impact in your community.
  • Gain hands-on experience in the growing clean energy field.
  • Work with a supportive, mission-driven team.
  • Great benefits and wonderful opportunity to learn and grow in your career
HOW TO APPLY
  • All applicants MUST apply on our website by uploading a resume AND completing our online application to be considered: See link to apply: https://pacela.org/about/work-at-pace/
  • Applications will be reviewed on a rolling basis until position has been filled. We will only reach out to candidates who have been selected to move forward in the process.
WORK ENVIRONMENT:
This position operates in a professional office environment with regular public interaction both in-person and through digital and mail channels. The Intake Specialist will work with clients from diverse backgrounds, some of whom may be experiencing financial hardship or stress. The role requires maintaining composure and professionalism in all situations while managing walk-in traffic, online application processing, and mail-in submissions simultaneously.
PHYSICAL DEMANDS:
  • Ability to stand and move about the office to greet clients, retrieve files, and handle incoming mail
  • Ability to lift and handle mail, files, and documents up to 15 pounds
  • Ability to communicate clearly both verbally and in writing

Apply