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Assistant Energy Assistance Jobs (NOW HIRING)

Pacer Group

Customer Care Representative 1

Naperville, IL · On-site

$16 - $21.75/hr

... assist with monitoring participant compliance, late payments, drops, and graduations. * The ... This Energy Assistance Specialist will help ensure income-eligible customers can access and fully ...

Pacer Group

Customer Care Representative 1

Naperville, IL

$15.75 - $21.50/hr

... assist with monitoring participant compliance, late payments, drops, and graduations. * The ... This Energy Assistance Specialist will help ensure income-eligible customers can access and fully ...

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Assistant Energy Assistance information

What are the key skills and qualifications needed to thrive as an Assistant Energy Assistance, and why are they important?

To thrive as an Assistant Energy Assistance, you generally need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with client management software, energy assistance program databases, and Microsoft Office Suite is typically required. Excellent communication, empathy, and problem-solving abilities help in assisting diverse clients and managing sensitive situations. These skills are crucial for efficiently processing applications, ensuring compliance, and delivering effective support to those in need.

How does an Assistant Energy Assistance professional typically collaborate with clients and other team members to ensure effective service delivery?

As an Assistant Energy Assistance professional, you will regularly interact with clients to assess their eligibility, gather necessary documentation, and explain available energy assistance programs. Collaboration with case managers, social workers, and utility providers is common to resolve client issues and expedite application processing. Clear communication and teamwork are essential to provide timely support and ensure clients receive the assistance they need, especially during high-demand periods.

What is the difference between Assistant Energy Assistance vs Energy Auditor?

AspectAssistant Energy AssistanceEnergy Auditor
Required CredentialsHigh school diploma; some certifications in energy programsRelevant certifications (e.g., BPI, RESNET); technical training
Work EnvironmentCommunity centers, client homes, government officesOffices, client sites, field inspections
Employer & Industry UsageGovernment agencies, non-profits, utility companiesConsulting firms, government agencies, private companies

Assistant Energy Assistance focuses on helping clients access energy programs and benefits, often working directly with households. Energy Auditors evaluate energy efficiency in buildings, providing detailed assessments and recommendations. While both roles involve energy-related work, Assistant Energy Assistance emphasizes client support and program navigation, whereas Energy Auditors focus on technical evaluations and energy savings analysis.

What is an Assistant Energy Assistance?

An Assistant Energy Assistance is a professional who supports individuals and families in accessing programs that help with energy costs, such as utility bills. Their role typically includes helping clients complete applications for energy assistance programs, providing information about eligibility requirements, and connecting clients to other community resources. They often work for government agencies, non-profit organizations, or utility companies. Their goal is to ensure that people in need receive the support necessary to maintain essential energy services, especially during times of financial hardship.
What cities are hiring for Assistant Energy Assistance jobs? Cities with the most Assistant Energy Assistance job openings:
What are the most commonly searched types of Energy Assistance jobs? The most popular types of Energy Assistance jobs are:
What states have the most Assistant Energy Assistance jobs? States with the most job openings for Assistant Energy Assistance jobs include:
Assistant Energy Assistance jobs near you
Seasonal Energy Assistance Advocate

Seasonal Energy Assistance Advocate

Community Advocates

Milwaukee, WI • On-site

$17 - $18/hr

Full-time

Posted 8 days ago

Job description

Join our team and make a positive difference in your community! Community Advocates Inc. is committed to ensuring that low-income families and individuals in Milwaukee are able to meet their basic needs. Our belief is that advocacy is more than just helping families and individuals. Advocacy is also about building a community that empowers families and individuals to help themselves.

We are hiring for a Basic Needs Advocate position supports the Energy Assistance departments to ensure that individuals and families receive exemplary customer service and assistance with their utility needs.

  • Mon-Fri Hours (9am-5pm)
  • Pay: $17/hour (depending on experience)

DUTIES & RESPONSIBILITIES

  • Make phone calls to assist customers in making appointments for energy assistance applications.
  • Answer all customer questions completely and satisfactorily or refer them to the sources where they can find answers.
  • Provide the highest level of attentive customer service.
  • Maintain call logs, appointment logs, and accurate records.
  • Maintain case files with sensitive information relating to clients
  • Prepare all necessary forms and documentation.
  • Effectively interact by phone, face-to-face or by mail to determine program eligibility.
  • Enter data and case notes into web-based system timely and accurately.
  • Work cooperatively in a team environment
  • Other duties as assigned.

QUALIFICATIONS

  • High school diploma or equivalent.
  • Computer and internet fluency are required.
  • Ability to communicate clearly orally and in writing: must be able to present information clearly and respond to questions from customers.
  • Must be 95% accurate in data entry skills.
  • Flexibility to work some evening or Saturday hours is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties: the employee is regularly required to sit, talk on the phone, and enter data into a computer. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer

Community Advocates is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Types: Seasonal, Temporary, Full-time (40 hours/week)

Pay: $17.00 per hour

Job Types: Full-time, Temporary

Salary: $17.00 per hour