End User Testing Jobs in Indiana (NOW HIRING)

State of Location:

Position Summary:

Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

End-User Device Management:

• Manage and support the deployment, configuration, and ongoing management of laptops, desktops, and iPads for over 7,000 employees.

• Oversee the implementation and ongoing management of Microsoft Intune and Autopilot for the auto-provisioning of end-user devices.

• Ensure that all devices meet company security standards and comply with internal IT policies.

• Evaluate new devices for use at Ivy and propose solutions based on technical requirements, understanding end-of-life scenarios, and the demands of our teammates

• Work closely with the Procurement team to purchase devices at the lowest cost from various supplier partners

Asset Management (ITSM Best Practices):

• Implement and maintain effective asset management processes in line with ITIL and ITSM best practices.

• Manage the full asset lifecycle, including purchasing, deployment, break/fix, retirement and disposal of aging hardware.

• Maintain an up-to-date inventory of all devices, ensuring accuracy in asset tracking and reporting.

• Coordinate with internal teams and vendors to manage device orders and replacement schedules.

Third-Party MSP Management:

• Serve as the primary point of contact with the third-party Managed Service Provider (MSP) with respect to assets.

• Oversee the MSP's role in device provisioning, management, break/fix services, and technical support.

• Ensure the MSP meets service level agreements (SLAs) and deliverables, providing guidance and escalation support when necessary.

Patching & OS Upgrades:

• Oversee patch management for end-user devices, including timely deployment of security patches, software updates, and OS upgrades.

• Coordinate and manage testing and deployment of OS upgrades for laptops, desktops, and iPads to ensure minimal disruption to users.

Device Support & Troubleshooting:

• Escalation point for troubleshooting efforts for hardware and software issues, coordinating resolution with the MSP and internal teams.

• Provide hands-on support for critical incidents and escalate issues as necessary to ensure rapid resolution.

Process Improvement & Documentation:

• Continuously assess and improve EUC processes, recommending changes and automating manual tasks where appropriate.

• Develop and maintain documentation related to device deployment processes, troubleshooting guides, and support procedures.

Compliance & Security:

• Ensure that all end-user devices are compliant with company security policies and industry regulations.

• Work with security teams to ensure devices are regularly updated, configured securely, and protected against threats.

Collaboration & Training:

• Work with other IT teams (e.g., network, security, helpdesk) to align EUC activities with broader IT initiatives.

• Provide guidance, training, and best practices to end-users on the use of devices, software, and security tools.

• Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• Experience:

  • 5+ years of experience in an IT operations role, with at least 3 years specifically focused on managing end-user compute devices in an enterprise environment.

  • Proven experience with Microsoft Intune and Autopilot for device management and auto-provisioning.

  • Hands-on experience with asset management, including procurement, deployment, break/fix, and lifecycle management.

  • Prior experience managing relationships with third-party Managed Service Providers (MSPs).

  • Managing hardware vendors and experience with the procurement of hardware.

  • Implementation of a CMDB and/or an asset tracking system.

• Technical Skills:

  • Strong understanding of Windows and macOS device management, including OS upgrades, patching, and configuration.

  • Experience with endpoint management, RMM tools (preferably Kaseya and ConnectWise), and BitLocker encryption.

  • Familiarity with mobile device management (MDM) tools and practices, especially for iPads.

  • Experience with ITIL and ITSM best practices, particularly for asset management and service delivery.

• Soft Skills:

  • Strong organizational and project management skills, with the ability to handle multiple tasks and priorities simultaneously.

  • Excellent communication skills, with the ability to work with technical and non-technical stakeholders.

  • Ability to work with cross-functional teams and manage vendor relationships effectively.

• Certifications (Optional but Preferred):

  • Microsoft 365 Certified: Endpoint Administrator (MD-102)

  • ITIL Foundation Certification

  • Other relevant certifications related to endpoint management or Intune.

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We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com