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End User Application Support Jobs (NOW HIRING)

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

Role: End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term ... Troubleshoot and resolve application, system access, and user interface issues. * Escalate complex ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and ... Provide advanced technical support and troubleshooting for end user issues, including hardware ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$50K - $65K/yr

End User Support Specialist Location (city, state): Oklahoma City, OK Pay : $50,000 - $65,000 / Based on Experience Work Schedule : Monday-Friday, standard business hours; On-Site Benefits : This ...

ICANN

End User Support 2

Los Angeles, CA · On-site

... support of any end user software or hardware. Key Responsibilities & Duties * Provide technical ... Proficiency using desktop and server operating systems, including Windows, Mac OS and application ...

ICONMA

End user support

Wichita, KS · On-site

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Kinsley Power Systems

End User Support 2

Los Angeles, CA · On-site

... support of any end user software or hardware. Key Responsibilities & Duties * Provide technical ... Proficiency using desktop and server operating systems, including Windows, Mac OS and application ...

Kinsley Power Systems

... support of any end user software or hardware. Key Responsibilities & Duties * Provide technical ... Proficiency using desktop and server operating systems, including Windows, Mac OS and application ...

Stewart

End-User Support Technician

Portland, TN · On-site

... application usage. As experience increases, duties expand to handling complex problems, leading ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Stewart

End-User Support Technician

Mount Juliet, TN · On-site

... application usage. As experience increases, duties expand to handling complex problems, leading ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

... application usage. As experience increases, duties expand to handling complex problems, leading ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Stewart

End-User Support Technician

Spring Hill, TN · On-site

... application usage. As experience increases, duties expand to handling complex problems, leading ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Stewart

End-User Support Technician

Hendersonville, TN · On-site

... application usage. As experience increases, duties expand to handling complex problems, leading ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

... application usage. As experience increases, duties expand to handling complex problems, leading ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

First Quality Retail Services

End User Tech

Macon, GA

The End User Technology Technician is responsible for the business support needs, daily monitoring ... Extensive application support experience. * Strong documentation skills. * Mac support experiences ...

First Quality King of Prussia PA

End User Tech

Macon, GA · On-site

The End User Technology Technician is responsible for the business support needs, daily monitoring ... Extensive application support experience. * Strong documentation skills. * Mac support experiences ...

DMI

End User Support Specialist

Crownsville, MD

... operations, and application development, DMI supports public sector agencies and commercial ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...

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End User Application Support information

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$5

$48

$61

How much do end user application support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for end user application support in the United States is $48.94, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $59.62 per hour, depending on experience, location, and employer.

What is the difference between End User Application Support vs Help Desk Technician?

AspectEnd User Application SupportHelp Desk Technician
Primary FocusSupporting specific software applications used by end usersHandling a wide range of IT issues across hardware and software
CertificationsITIL, CompTIA A+, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, software vendorsHelp desks, IT support centers
Common TasksTroubleshooting application issues, user trainingDiagnosing hardware/software problems, ticket management

End User Application Support specializes in assisting users with specific software applications, while Help Desk Technicians handle a broader range of IT issues. Both roles require similar certifications and often work in corporate or support center environments, but their focus areas differ.

What does end user application support do?

End user application support involves assisting users with software applications, troubleshooting issues, and ensuring smooth operation of programs on desktops, laptops, or mobile devices. Support specialists often use help desk tools, diagnose problems, and may provide training or documentation to improve user experience.

What is the career path for end user application support?

The career path for end user application support typically starts with entry-level support roles, such as help desk technician or support analyst, and can progress to senior support specialist, systems administrator, or IT manager. Gaining certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator can enhance advancement opportunities, and experience with ticketing systems and troubleshooting tools is valuable for career growth.

What cities are hiring for End User Application Support jobs?

Cities with the most End User Application Support job openings:

What states have the most End User Application Support jobs?

States with the most job openings for End User Application Support jobs include:

What are popular job titles related to End User Application Support jobs?

For End User Application Support jobs, the most frequently searched job titles are:

Infographic showing various End User Application Support job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 70% Full Time, 15% Part Time, and 10% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $101,800 per year, or $48.9 per hour.

End User Support Specialist

Andrews, MD • On-site

Hirekeyz Inc
See more jobs at Hirekeyz Incexternal

Contractor

Re-posted 3 days ago

Job description

Role: End User Support Specialist

Location: Joint Base Andrews, MD (On-site)

Duration: Long Term Contract

Active Secret Security Clearance

Position Summary:

The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role is responsible for providing technical support and troubleshooting assistance to users of the CMTARS system and associated OpenText platforms. The End User Support Specialist will serve as the primary point of contact for user-reported issues, assisting with incident triage, issue resolution, and system support. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.

Primary Responsibilities:

  • Serve as the primary point of contact for triaging and evaluating incoming incident reports related to the CMTARS system.
  • Respond to requests for troubleshooting assistance via phone, email, or Microsoft Teams within 48 hours of request receipt.
  • Provide technical support to users experiencing issues with OpenText-based applications and system functionality.
  • Troubleshoot and resolve application, system access, and user interface issues.
  • Escalate complex issues to appropriate technical teams including system administrators or software developers as necessary.
  • Track and report all incidents using the System Change Request and Issue Log Tracker (A005).
  • Maintain detailed documentation of user support activities, issue resolution steps, and system incidents.
  • Verify, monitor, and maintain the list of cleared users and associated system licenses (A006) to ensure appropriate access controls.
  • Assist users with system navigation, troubleshooting, and general operational guidance.
  • Coordinate with project teams to identify recurring issues and recommend improvements to system functionality and user experience.
  • Support testing activities and validation of system changes from an end-user perspective.
  • All other duties as assigned by management.

Skills and Qualifications:

  • Experience supporting OpenText enterprise content management platforms.
  • Strong troubleshooting and diagnostic skills related to enterprise applications and user environments.
  • Ability to triage incidents, prioritize support requests, and track issues to resolution.
  • Experience using incident tracking systems, ticketing systems, or issue tracking logs.
  • Strong customer service and communication skills when assisting users with technical issues.
  • Ability to clearly explain technical concepts to non-technical users.
  • Experience supporting applications within secure DoD or federal environments.
  • Strong organizational skills with the ability to maintain accurate incident logs and user records.
  • Ability to work collaboratively with system administrators, developers, and project management staff.

Required Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
  • Minimum five (5) years of experience supporting OpenText products and enterprise user support environments.
  • Experience providing technical troubleshooting and application support in a federal or DoD environment.
  • Experience managing and tracking system incidents using issue tracking tools or support logs.
  • Experience maintaining system user lists, permissions, and license tracking.

Required Certifications:

  • Security+ Certification (DoD 8570.01-M compliance).
  • OpenText Business Consultant Certification or demonstrated working knowledge of OpenText platforms.

Clearance Requirement:

  • Active Secret Security Clearance issued by the U.S. Department of Defense.
  • Clearance must be maintained throughout the duration of employment supporting the contract.