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End User Application Support Jobs in Texas (NOW HIRING)

... application usage. As experience increases, duties expand to handling complex problems, leading ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

End User Support Technician

Lubbock, TX ยท On-site

$40K - $66K/yr

Essential Functions Reviews and prioritizes user requests for service and support; schedules work ... Establish and maintain effective working relationships with end users. Physical Requirements:

Provides a high level of customer service and timely technical support for end-user computer and ... If you have a disability and need assistance or an accommodation in the application process, please ...

Provides a high level of customer service and timely technical support for end-user computer and ... If you have a disability and need assistance or an accommodation in the application process, please ...

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a ... and application deployment), partnering closely with Infrastructure and Security on endpoint ...

The End User Support Specialist I assists with endpoint deployments, software installations ... Please remember once you submit your application you will not be able to "revise" or upload any ...

IT Support Supervisor

Dallas, TX ยท Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

IT Support Supervisor

Beaumont, TX ยท Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

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End User Application Support information

What is the difference between End User Application Support vs Help Desk Technician?

AspectEnd User Application SupportHelp Desk Technician
Primary FocusSupporting specific software applications used by end usersHandling a wide range of IT issues across hardware and software
CertificationsITIL, CompTIA A+, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, software vendorsHelp desks, IT support centers
Common TasksTroubleshooting application issues, user trainingDiagnosing hardware/software problems, ticket management

End User Application Support specializes in assisting users with specific software applications, while Help Desk Technicians handle a broader range of IT issues. Both roles require similar certifications and often work in corporate or support center environments, but their focus areas differ.

What does end user application support do?

End user application support involves assisting users with software applications, troubleshooting issues, and ensuring smooth operation of programs on desktops, laptops, or mobile devices. Support specialists often use help desk tools, diagnose problems, and may provide training or documentation to improve user experience.

What is the career path for end user application support?

The career path for end user application support typically starts with entry-level support roles, such as help desk technician or support analyst, and can progress to senior support specialist, systems administrator, or IT manager. Gaining certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator can enhance advancement opportunities, and experience with ticketing systems and troubleshooting tools is valuable for career growth.

What cities in Texas are hiring for End User Application Support jobs?

Cities in Texas with the most End User Application Support job openings:

End User / Tech Support

Houston, TX โ€ข On-site

NAVA Software Solutions
IT Servicesย โ€ขย 51 - 200 employees

Full-time

Re-posted 16 days ago


Job description

NAVA Software solutions is looking for an End User / Tech Support
Details:
End User / Tech Support
Location: Houston - TX (2days/week onsite)
Duration: 6-12 months
  • Provide IT support for Windows and Linux computers, printers, peripherals, telephone systems, and cellular devices
  • Configure, install, and maintain client software systems.
  • Identify, manage, and resolve issues in a timely manner.
  • Accurately and fully complete the service request/incident records.
  • Update the user access for given IT applications for new and current employees
  • Set up and manage user accounts and permissions to consent access to a network.
  • Assist in technical upgrading and maintaining of entire desktop/laptop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff of hardware and software usage.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Ensure maintenance for the prevention of unexpected failures.
  • Monitoring day-to-day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve End-User issues on LAN/WAN, VoIP telephone, AV systems connections.
  • Provide workarounds for incidents and service requests.
  • Provides comprehensive and accurate information to management about the quality of Support.

Experience and competences:
  • Minimum 8-10 years' experience in an IT back-office support environment
  • In-depth knowledge of common Windows admin Tools; AD object administration, use of LAPS, SCCM computer management, Exchange User mailbox administration, Skype for Business and Office 365 with Azure AD, MFA administration.
  • Master PowerShell commands and scripting
  • Basic skills and understand of Windows Server, Hyper-V Virtualization environment, Domain Controller, DNS, DHCP and basic networking.
  • Some experience with Linux OS.

NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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