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End User Application Support Jobs in Manchester, CT

nLeague

Application Support Analyst

Hartford, CT · On-site

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 ... End-user technical support responses and resolutions * Issue triage, documentation, and tracking in ...

Tech Mirrors

Application Support Analyst

Hartford, CT · On-site

Scope of Work The Contractor will provide day‑to‑day technical support for end users of the ... User support guides, knowledge base entries, or process documentation as needed Work will be ...

Osaic

Application Support Specialist

Meriden, CT · On-site

$48K - $50K/yr

Provide application support for our Financial Professional (field users). * Resolve complex issues ... Provision user accounts on applicable technology platforms. * Document and maintain day-to-day help ...

Osaic

Application Support Specialist

Meriden, CT · On-site

$48K - $50K/yr

Provide application support for our Financial Professional (field users). * Resolve complex issues ... Provision user accounts on applicable technology platforms. * Document and maintain day-to-day help ...

Osaic

Application Support Specialist

Meriden, CT · On-site

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s ... Provision user accounts on applicable technology platforms. Document and maintain day-to-day help ...

Osaic

Application Support Specialist

Meriden, CT · On-site

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s ... Provision user accounts on applicable technology platforms. * Document and maintain day-to-day help ...

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All JobsEnd User Application Support JobsEnd User Application Support Jobs in Manchester, CT

End User Application Support information

See Manchester, CT salary details

$5

$49

$61

How much do end user application support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for end user application support in Manchester, CT is $49.43, according to ZipRecruiter salary data. Most workers in this role earn between $43.70 and $60.19 per hour, depending on experience, location, and employer.

What is the difference between End User Application Support vs Help Desk Technician?

AspectEnd User Application SupportHelp Desk Technician
Primary FocusSupporting specific software applications used by end usersHandling a wide range of IT issues across hardware and software
CertificationsITIL, CompTIA A+, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, software vendorsHelp desks, IT support centers
Common TasksTroubleshooting application issues, user trainingDiagnosing hardware/software problems, ticket management

End User Application Support specializes in assisting users with specific software applications, while Help Desk Technicians handle a broader range of IT issues. Both roles require similar certifications and often work in corporate or support center environments, but their focus areas differ.

What does end user application support do?

End user application support involves assisting users with software applications, troubleshooting issues, and ensuring smooth operation of programs on desktops, laptops, or mobile devices. Support specialists often use help desk tools, diagnose problems, and may provide training or documentation to improve user experience.

What is the career path for end user application support?

The career path for end user application support typically starts with entry-level support roles, such as help desk technician or support analyst, and can progress to senior support specialist, systems administrator, or IT manager. Gaining certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator can enhance advancement opportunities, and experience with ticketing systems and troubleshooting tools is valuable for career growth.

Application Support Analyst

Hartford, CT • On-site

nLeague
See more jobs at nLeagueexternal

Contractor

Re-posted 24 days ago

Job description

Job ID:  65763

Position:  Application Support Analyst

Client: CT OEC

Location: 450 Columbus Blvd   Hartford,  Connecticut    06103

Duration: 10+ Months (On-Site)

Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams.   This is a hybrid position as the incumbent will be required to be onsite at least one day a week.

Scope of Work:

  • The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities. Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation. The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Deliverables:

  • End-user technical support responses and resolutions
  • Issue triage, documentation, and tracking in Azure DevOps and JIRA
  • Support tickets with troubleshooting notes
  • Feedback documentation for enhancements and new portal features
  • UAT support for Salesforce and Single-Entry Portal releases
  • User support guides, knowledge base entries, or process documentation as needed
  • Work will be ongoing throughout the engagement, supporting bi-weekly or monthly release cycles. Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single
  • Entry Portal rollout support.
  • Successful fulfilment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from business stakeholders.
  • Contractor should demonstrate a deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.

Responsibilities:

  • Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
  • Assist technical analysts with enhancements, testing, and documentation
  • Participate in agile ceremonies, backlog refinement, and release readiness discussions
  • Perform root cause analysis and collaborate with developers on bug resolution
  • Support UAT test cycles and portal validation activities
  • Maintain clear communication with stakeholders and users