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End User Application Support Jobs (NOW HIRING)

ConfigUSA

End User Computing

Miami, FL · On-site

Troubleshoot post-deployment issues, including application setup and device access. * Conduct ... Support Model: Combination of onsite and remote user support. _____ Required Skills ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional ... Diagnose and resolve technical problems, including operating system issues, application errors ...

AAC Inc

End User Tier 3

Washington, DC · On-site

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... application layers, and with TCP/IP tools and protocol commands to resolve technical issues. · ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... If you require any reasonable accommodation to complete your application or any part of the ...

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End User Application Support information

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$5

$48

$61

How much do end user application support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for end user application support in the United States is $48.94, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $59.62 per hour, depending on experience, location, and employer.

What is the difference between End User Application Support vs Help Desk Technician?

AspectEnd User Application SupportHelp Desk Technician
Primary FocusSupporting specific software applications used by end usersHandling a wide range of IT issues across hardware and software
CertificationsITIL, CompTIA A+, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, software vendorsHelp desks, IT support centers
Common TasksTroubleshooting application issues, user trainingDiagnosing hardware/software problems, ticket management

End User Application Support specializes in assisting users with specific software applications, while Help Desk Technicians handle a broader range of IT issues. Both roles require similar certifications and often work in corporate or support center environments, but their focus areas differ.

What does end user application support do?

End user application support involves assisting users with software applications, troubleshooting issues, and ensuring smooth operation of programs on desktops, laptops, or mobile devices. Support specialists often use help desk tools, diagnose problems, and may provide training or documentation to improve user experience.

What is the career path for end user application support?

The career path for end user application support typically starts with entry-level support roles, such as help desk technician or support analyst, and can progress to senior support specialist, systems administrator, or IT manager. Gaining certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator can enhance advancement opportunities, and experience with ticketing systems and troubleshooting tools is valuable for career growth.

What cities are hiring for End User Application Support jobs?

Cities with the most End User Application Support job openings:

What states have the most End User Application Support jobs?

States with the most job openings for End User Application Support jobs include:

What are popular job titles related to End User Application Support jobs?

For End User Application Support jobs, the most frequently searched job titles are:

Infographic showing various End User Application Support job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 70% Full Time, 15% Part Time, and 10% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $101,800 per year, or $48.9 per hour.

End User Computing

Miami, FL • On-site

ConfigUSA
See more jobs at ConfigUSAexternal

Contractor

Re-posted 27 days ago

Job description

Key Responsibilities
1. Device Deployment & Imaging
• Perform imaging of new laptops using standardized enterprise images provided by the client.
• Build and configure devices from the designated staging location (Port of Miami).
• Ensure all devices are compliant with organizational security standards through Intune enrollment.
________________________________________
2. Device Lifecycle Management
• Coordinate distribution of new devices and collection of legacy devices.
• Ensure successful execution of end-user device refresh lifecycle covering:
o Asset assignment
o Device activation
o Decommissioning of old hardware
• Maintain accurate tracking of all devices through ServiceNow asset management.
________________________________________
3. User Data Migration & Support
• Guide users to back up data to OneDrive prior to transition.
• Provide documentation and instructions to ensure smooth migration of files/settings.
• Troubleshoot post-deployment issues, including application setup and device access.
• Conduct follow-ups to ensure users are fully operational.
________________________________________
4. Logistics & Coordination
• Coordinate shipping of devices to remote users via FedEx and track deliveries.
• Manage scheduling for delivery/returns:
o Remote users via scheduling tools
o Onsite users via designated pickup locations
• Validate user eligibility through ServiceNow and Azure prior to deployment.
________________________________________
5. Asset & Inventory Management
• Update asset records at every lifecycle stage:
o Shipment
o Delivery
o Assignment
o Return
• Maintain tracking numbers and audit trails in ServiceNow.
________________________________________
6. Stakeholder & Governance Support
• Work closely with project stakeholders (Engagement Manager, SMEs, client teams).
• Follow defined governance and reporting structures.
• Ensure adherence to agreed service windows and delivery timelines.
________________________________________
Work Environment & Coverage
• Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.
• Service Window: Monday–Friday, 8:00 AM – 5:00 PM (EST).
• Support Model: Combination of onsite and remote user support.
________________________________________
Required Skills & Qualifications
Technical Skills
• Expertise in:
o Windows & Mac OS device setup and configuration
o Imaging and endpoint deployment tools
o Microsoft Intune / Endpoint Manager
o ServiceNow (Asset Management preferred)
o Azure AD user/device validation
________________________________________
Functional Skills
• Strong understanding of:
o IT asset lifecycle management
o End-user support and troubleshooting
o Data migration and backup processes
o Logistics coordination and scheduling
________________________________________
Soft Skills
• Excellent communication and user interaction skills
• Strong coordination and multitasking capabilities
• Attention to detail in asset tracking and documentation
• Ability to work in fast-paced, high-volume rollout environments