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Emergency Response Dispatch Jobs (NOW HIRING)

MedStar Health

Emergency Response Operator

Washington, DC · On-site

$18.70 - $32.72/hr

Enters data into the automated dispatch data base and tracks all calls for police services. Using ... Monitors the Elevator Emergency Phones and coordinates with hospital facilities department in cases ...

Future Ventures

Head of Emergency Response

Nashville, TN · On-site

$80 - $100/hr

Head of Emergency Response Nashville, TN - Operations, Safety - In office - Full-time The Boring ... Integrate ERT operations with the 24/7 Operations Control Center (OCC) for monitoring, dispatch ...

Chenega Corporation

Dispatch Supervisor

Mountain View, CA · On-site

$125 - $150/hr

Overview The Dispatch Supervisor plays a critical leadership role within the Protective Services team, overseeing daily dispatch operations that support emergency response, public safety, security ...

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Emergency Response Dispatch information

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How much do emergency response dispatch jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for emergency response dispatch in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Emergency Response Dispatch vs Emergency Medical Dispatcher?

AspectEmergency Response DispatchEmergency Medical Dispatcher
CertificationsDispatch certifications, CPR often preferredEMD certification, CPR required
Work EnvironmentPublic safety agencies, emergency call centers911 call centers, emergency response centers
Employer & IndustryPolice, fire, EMS agenciesEMS agencies, hospitals, dispatch centers
Job FocusCoordinate emergency responses across various servicesProvide pre-arrival medical instructions and dispatch EMS

Emergency Response Dispatch involves coordinating various emergency services, including police, fire, and EMS, often requiring general dispatch training. Emergency Medical Dispatch specifically focuses on medical emergencies, providing medical instructions and dispatching EMS units. While both roles require communication skills and emergency response knowledge, EMDs have specialized medical training and certifications. Understanding these differences helps in choosing the right career path or job search focus.

How much do emergency response dispatchers earn?

Emergency response dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. They often work in high-stress environments and may require certifications in emergency communication systems.

How to become an emergency response dispatcher?

To become an emergency response dispatcher, candidates typically need a high school diploma or equivalent, and must complete training provided by the employing agency, which includes learning emergency protocols and communication systems. Strong communication skills, the ability to remain calm under pressure, and familiarity with dispatch software are essential; some positions may require certification or prior experience in emergency services.

Is it hard to be hired as a emergency response dispatcher?

Becoming an emergency response dispatcher typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Hiring can be competitive, and candidates often undergo background checks, training, and sometimes certification in emergency communication protocols.

What cities are hiring for Emergency Response Dispatch jobs?

Cities with the most Emergency Response Dispatch job openings:

What are popular job titles related to Emergency Response Dispatch jobs?

For Emergency Response Dispatch jobs, the most frequently searched job titles are:

Infographic showing various Emergency Response Dispatch job openings in the United States as of September 2026, with employment types broken down into 3% As Needed, 74% Full Time, 18% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,199 per year, or $18.4 per hour.

Overnight Emergency Response Center Coordinator

Lenexa, KS • On-site

HighGround
See more jobs at HighGroundexternal

$63K - $77K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Overnight Emergency Response Center Coordinator – Overnight Shift (Water Mitigation / Emergency Services)

Job Type: Full-Time Schedule: Overnight Shift (12:00 AM – 9:00 AM EST or 11:00 PM – 8:00 AM CST) Work Arrangement: Hybrid (In-Office & Remote) Weekend Requirement: Candidates must be available to work at least one day each weekend - either a Saturday or Sunday.

About Us

We are a leading multi-brand company in the water mitigation industry, providing fast, reliable support to customers during emergency situations. Our team plays a critical role in helping homeowners and businesses navigate stressful events with professionalism, urgency, and care.

Position Overview

We are seeking a dependable and detail-oriented Emergency Response Center Coordinator to support overnight inbound call operations and ensure customers receive timely, accurate assistance during emergency situations. This role is responsible for handling incoming service requests, gathering critical information, coordinating communication with service teams, and maintaining accurate records across multiple brands and workflows.

This position requires the ability to work overnight hours in a fast-paced environment while maintaining professionalism, urgency, and accuracy. The ideal candidate is calm under pressure, highly organized, and committed to delivering excellent customer service while following structured processes and procedures.

This is a hybrid role that combines both in-office and remote work based on business needs and scheduling requirements.

Key Responsibilities

  • Handle inbound calls from customers needing water mitigation and emergency services
  • Gather and document critical job information accurately and efficiently
  • Route calls and job details to the appropriate service teams
  • Follow established scripts, workflows, and brand-specific procedures
  • Maintain accurate records in CRM and communication systems
  • Coordinate communication between customers, technicians, and internal teams
  • Monitor active jobs and assist with updates as needed
  • Escalate urgent or unresolved issues to leadership when appropriate
  • Support departmental goals related to response times, service quality, and customer experience
  • Maintain professionalism and empathy during high-stress customer interactions
  • Assist with administrative and operational tasks as assigned

Qualifications

  • 1+ years of call center, dispatch, customer service, or coordination experience
  • Strong verbal and written English communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Strong attention to detail and ability to follow structured processes
  • Excellent multitasking and organizational skills
  • Reliable, punctual, and dependable work ethic
  • Comfortable using CRM systems and tools such as Microsoft Outlook, Teams, and RingCentral
  • Ability to work overnight shifts consistently
  • Ability to work a hybrid schedule consisting of both remote and in-office work
  • Availability to work at least one day each weekend in accordance with the needs of the business

Preferred Qualifications

  • Experience in water mitigation, restoration, or emergency services
  • Experience supporting multiple brands, clients, or workflows
  • Prior dispatching or scheduling experience
  • Bilingual communication skills are a plus

Benefits

  • Choice of 4 medical plans, including one $0-cost plan for employees
  • FSA medical and dependent spending account
  • HSA available with high-deductible plan
  • Vision and dental insurance (multiple plan options available)
  • Company-paid short-term and long-term disability
  • Company-paid life insurance
  • 401(k) with company matching
  • Additional benefits including hospital, critical illness, and accident coverage
  • Paid time off and company holidays

Two days off each week. Saturday shifts are required as part of the regular schedule.

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