Role Overview
Supports the development, implementation of bank's enterprise Incident Management program. This role is responsible for enhancing the organization's ability to prepare for, respond to, and recover from operational disruptions by establishing incident management processes, playbooks, and response procedures. The position also drives the adoption of incident management technologies and develops training programs that build organizational readiness and strengthen response capabilities.
Primary Responsibilities:
·      Develop and evolve bank's enterprise Incident Management framework, including response procedures, escalation protocols, threat intelligence, and hazard-specific playbooks.
·      Drive the adoption and enhancement of incident management technologies, automation, reporting, and communication tools that improve situational awareness, incident tracking, workflow management, and executive reporting.
·      Develop, enterprise incident management training program that equips internal teams with the knowledge, tools, and procedures needed to effectively respond to incidents and operational disruptions.
·      Design, training programs for Incident Response Team members, ensuring personnel understand incident management processes, roles and responsibilities, escalation procedures, and response expectations.
Â