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Email Support Jobs (NOW HIRING)

Texascapitalbank

Email Marketer

Dallas, TX · On-site

Support the creation and maintenance of email templates, Cloud Pages, and subscription lists * Help monitor campaign performance and contribute to reporting and insights * Participate in A/B testing ...

Utah Mammoth

Email Coordinator

Sandy, UT · On-site

The Utah Mammoth are seeking a motivated Email Coordinator to support the strategy and execution of marketing campaigns across email and potentially SMS (text messaging) channels. This is a full-time ...

Utah Mammoth

Email Coordinator

Sandy, UT · On-site

The Utah Mammoth are seeking a motivated Email Coordinator to support the strategy and execution of marketing campaigns across email and potentially SMS (text messaging) channels. This is a full-time ...

LeadingResponse

Email Specialist

Tampa, FL · On-site

Document email marketing processes, best practices, and campaign procedures to support consistency across the team. * Stay current on email deliverability standards, design trends, and AI tool ...

Texascapitalbank

Email Marketer

Richardson, TX

Support the creation and maintenance of email templates, Cloud Pages, and subscription lists * Help monitor campaign performance and contribute to reporting and insights * Participate in A/B testing ...

CustomerHD

Customer Support Specialist

Raleigh, NC · On-site

$17.50 - $23.50/hr

This role involves handling customer inquiries and resolving issues through phone, chat, and email support. The ideal candidate has a passion for delivering exceptional service and thrives in a fast ...

AM Best Company

Customer Support Specialist

Oldwick, NJ · Hybrid

$19.75 - $26.50/hr

Customer Support Services provides first-level phone and e-mail support to current customers, prospective customers and consumers on a daily basis. In addition, there are administrative tasks ...

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Email Support information

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How much do email support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for email support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

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What are the most commonly searched types of Email Support jobs?

The most popular types of Email Support jobs are:

What states have the most Email Support jobs?

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What are popular job titles related to Email Support jobs?

For Email Support jobs, the most frequently searched job titles are:

Email Support jobs near you
Infographic showing various Email Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Email Marketer

Dallas, TX • On-site

Texascapitalbank
See more jobs at Texascapitalbankexternal

Full-time

Medical, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Facilitate the execution of email marketing campaigns, including content setup, segmentation, testing, and deployment

  • Support the creation and maintenance of email templates, Cloud Pages, and subscription lists

  • Help monitor campaign performance and contribute to reporting and insights

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Responsibilities
  • Facilitate the execution of email marketing campaigns, including content setup, segmentation, testing, and deployment
  • Collaborate with Marketing, Enablement, and Technology teams to ensure campaign alignment and consistency
  • Support the creation and maintenance of email templates, Cloud Pages, and subscription lists
  • Help monitor campaign performance and contribute to reporting and insights
  • Participate in A/B testing efforts (e.g., subject lines, content variations) to improve engagement
  • Assist in quality assurance checks, including link validation, landing page accuracy, and tracking parameters
  • Help maintain deliverability standards and support list hygiene practices
  • Stay informed on Salesforce Marketing Cloud (SFMC) features and email marketing best practices
  • Contribute to workflow improvements and documentation
  • Perform additional tasks and support ad hoc projects as needed
Qualifications
  • 3-5 years of experience in email marketing or digital marketing preferred
  • Familiarity with Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) is a plus
  • Basic understanding of HTML and email design principles
  • Strong attention to detail and organizational skills
  • Analytical mindset with interest in campaign performance and optimization
  • Excellent communication and teamwork skills
  • Ability to learn quickly and adapt in a dynamic environment
  • Bachelor's degree in marketing, communications, business, or related field preferred

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.

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