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Email Only Customer Service Jobs in Addison, IL (NOW HIRING)

Bunzl

Customer Service Representative

Morton Grove, IL · On-site

$21 - $24/hr

With our multi-career options, you'll not only be able to find the adventure you are looking for ... Dedicated CSR Agent handling, from start to finish, every inquiry whether via phone or email.

Bernina of America

Be Seen First

Customer Service Representative

Aurora, IL · On-site

$22/hr

The customer relationship specialist will provide outstanding service to customers via telephone and email interaction. This role requires strong organizational skills, and customer follow-up is a ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Addison, IL

Email Only Customer Service information

See Addison, IL salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for email only customer service in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Addison, IL? For Email Only Customer Service jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Addison, IL look for? The top searched job categories for Email Only Customer Service jobs in Addison, IL are:
What cities near Addison, IL are hiring for Email Only Customer Service jobs? Cities near Addison, IL with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

customer service representative

Longterm Health Management Services

Skokie, IL • On-site

$45K - $50K/yr

Other

Re-posted 21 days ago

Job description

Looking to hire a customer service representative. Job responsibilities include:

  • Manage customer service relations.
  • Quote items for sale via telephone and email.
  • Prepare estimates in QuickBooks.
  • Work with sales reps in preparing their estimates.
  • Assist in order process for customer accounts.
  • Provide tracking on shipped items for customers.

pay rate ranges between $45k-$50k based on experience.

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