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Email Only Customer Service Jobs in Addison, IL (NOW HIRING)

Ruprecht Company

Customer Service Representative

Mundelein, IL · On-site

$16.25 - $22.25/hr

... and emails regarding complex customer service issues, purchase orders, billing questions, and collects payments from our customers This document in no way states or implies that these are the only ...

Ruprecht CO

Customer Service Representative

Mundelein, IL · On-site

$16.25 - $22.25/hr

... and emails regarding complex customer service issues, purchase orders, billing questions, and collects payments from our customers This document in no way states or implies that these are the only ...

Squaremouth

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative A pioneer in insurance technology, Insureon operates the ... only, proactive email sent to clients advising who their Account Manager is with all contact ...

HUB

Customer Service Representative

Chicago, IL · Remote

$50K/yr

... only, proactive email sent to clients advising who their Account Manager is with all contact ... Deliver excellent customer service to delight our customers in every online and offline interaction

VIOC

Customer Service Advisor

Alsip, IL

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Pasona NA

Associate - Customer Service

Chicago, IL · On-site

$20/hr

... • Applications will only be considered from candidates who meet the listed job-related ... Respond promptly and professionally to customer inquiries by phone and email. * Coordinate ocean ...

Valvoline

Customer Service Advisor

Alsip, IL · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Alsip, IL · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

BUNZL

Customer Service Representative

Morton Grove, IL · Hybrid

$21 - $24/hr

With our multi-career options, you'll not only be able to find the adventure you are looking for ... Dedicated CSR Agent handling, from start to finish, every inquiry whether via phone or email.

Bunzl

Customer Service Representative

Morton Grove, IL · On-site

$21 - $24/hr

With our multi-career options, you'll not only be able to find the adventure you are looking for ... Dedicated CSR Agent handling, from start to finish, every inquiry whether via phone or email.

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Showing results 21-40

All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Addison, IL

Email Only Customer Service information

See Addison, IL salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for email only customer service in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Addison, IL? For Email Only Customer Service jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Addison, IL look for? The top searched job categories for Email Only Customer Service jobs in Addison, IL are:
What cities near Addison, IL are hiring for Email Only Customer Service jobs? Cities near Addison, IL with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

RUPRECHT CO

Mundelein, IL

$60K - $70K/yr

Full-time

Re-posted 5 days ago

Job description

Description

Office based sales position within the back-office team, acting as a Customer Service Associate. The person in this role is responsible for providing customer and sales support functions. The Customer Service Associate answers incoming calls and emails regarding complex customer service issues, purchase orders, billing questions, and collects payments from our customers


This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.


Duties & Responsibilities


This role is accountable for guiding the life cycle of the order, from order entry into our system, until arrival to the customer.

Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed to minimize errors and maximize Supply Chain efficiency.

Key point person on incoming emails and collaborate with the transportation team obtaining on-going updates to provide the customer, sales, and broker (where applicable).

Manage a high volume of communication/requests, resolving issues in an accurate and timely manner.

OTIF - avoid fines from customers by filling on time & in full

Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer's shortages and present details related to root cause, along with options for recovery.

Responsible for Return Merchandise Authorization (RMA) requests

Assists claims department on matters related to incorrect or rejected orders.

Assist other departments and channels throughout the organization with Customer Care related support

Requirements

Bachelor's Degree preferred

Knowledge of Microsoft Office. Outlook, Excel and PowerPoint

Must be able to multi-task with many competing day-to-day activities with competing priorities.

Strong Organizational skills

Customer Centric

Flexibility to adapt to a varied work schedule.

Must be able to maintain a high level of confidentiality.

Ability to work well with others in fast paced, dynamic environment.

Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.


Work Environment and Physical Requirements


The work environment alternates between a cold production setting with concrete floors and an office. This position requires the team member to:

Sit for an extended period of time at a computer.

Stand and walk through the production floor and endure cold temperatures (38 degrees)

Must occasionally lift/move up to 40 lbs.


Food Safety

Kilcoy has adopted the SQF System for food safety management and is under continuous USDA meat & poultry jurisdiction. All Kilcoy team members are responsible for food safety and quality requirements. Team members will be regularly informed, trained, and held accountable for managing food safety and regulatory expectations within their work areas. Team members should notify their department management about any food safety issues or concerns to be adequately addressed.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.


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