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Email Only Customer Service Jobs in Addison, IL (NOW HIRING)

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat ...

Insureon

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative Insureon operates the largest online insurance marketplace ... only, proactive email sent to clients advising who their Account Manager is with all contact ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Addison, IL

Email Only Customer Service information

See Addison, IL salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for email only customer service in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Addison, IL? For Email Only Customer Service jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Addison, IL look for? The top searched job categories for Email Only Customer Service jobs in Addison, IL are:
What cities near Addison, IL are hiring for Email Only Customer Service jobs? Cities near Addison, IL with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Litigation Attorney Needed for Immediate Opening

Grzymala Law Offices PC

Skokie, IL • On-site

Full-time

Medical, Retirement

Re-posted 16 days ago

Job description

Grzymala Law Offices, P.C. is a growing and fast paced Skokie law firm focusing in construction law and commercial litigation.  We are seeking a candidate with 1-3 years’ relevant experience for a full-time associate position.
 
Duties include legal research, writing briefs, drafting pleadings, discovery, taking depositions, drafting motions, document review, court appearances, assistance with trials and anything else necessary to serve the firm’s clients in a litigation practice.
 
The ideal candidate will have excellent writing and communication skills, have attention to details, be professional and efficient, be able to work under tight time constraints, work well on a small team, have an appreciation for a high level of customer service, and have a genuine interest in litigation and trial work. This position is ideal for an attorney that is looking to develop as a professional in a collegial and progressive work environment.

 Pay commensurate with experience and agreed billable hours. Benefits include retirement plan and health Insurance.
 
Polish speaking is a plus.
 
If you are interested in joining our team, please email your cover letter, resume, and a recent writing sample to resumes@grzymalalaw.com.Email only, no calls please.