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Email Customer Service Jobs in Michigan (NOW HIRING)

World Stone Group

Be Seen First

Customer Service Specialist

Novi, MI · On-site

$22 - $26/hr

Customer Service Specialist World Stone Group is a leading manufacturer and installer of premium ... Manage incoming calls, emails, and customer inquiries, providing accurate information and timely ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Serve as a product expert for electric vehicles and related services * Assist customers via phone, chat, and email with questions regarding vehicle features, ordering, reservations, charging ...

Welch Packaging

Customer Service Representative

Romulus, MI · On-site

$15.50 - $21/hr

Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining ...

CB

Customer Service Representative

Sterling Heights, MI · On-site

$40K - $100K/yr

Answer customer questions via phone, email, and in-person * Assist clients with new quotes, updating policies, payments, and other services * Schedule appointments and maintain calendar * Maintain ...

EcoShield

Customer Service Representative

Livonia, MI · On-site

$16 - $18/hr

Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner. * Schedule new and recurring pest control ...

Adecco

Customer Service Representative

Lansing, MI · On-site

$19/hr

... Service Agents supporting its growing online lottery and gaming business ... This role supports customers through phone, chat, and email , helping with account questions ...

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Showing results 21-40

All JobsEmail Customer Service JobsEmail Customer Service Jobs in Michigan

Email Customer Service information

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Michigan?

The most popular types of Email Customer Service jobs in Michigan are:

What are popular job titles related to Email Customer Service jobs in Michigan?

For Email Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Michigan look for?

The top searched job categories for Email Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Email Customer Service jobs?

Cities in Michigan with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Associate

Heritage Pool Supply Group Inc

Saginaw, MI

$13.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Interact with customers through phone, email, and in-person to provide exceptional service.

  • Accurately process customer transactions, create sales orders and quotes, and manage order fulfillment.

  • Coordinate logistics for truck deliveries and participate in inventory management activities.

Job description

The Counter Sales Customer Associate is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities:

  • Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.

  • Accurately process and manage customer transactions at the sales counter using the company's computer system to ensure efficient and precise order fulfillment.

  • Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.

  • Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.

  • Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.

  • Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.

  • Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.

  • Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.

  • Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.

  • Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.

  • Other duties as assigned.


Minimum Qualifications:

  • Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty

  • Proficiency in basic computer operations and internet navigation.

  • Experience or familiarity with point-of-sale systems and order entry procedures.

  • Demonstrated ability for clear courteous communication: person, over phone, and email.

  • Effective problem-solving skills and resourcefulness in responding to customer inquiries

  • Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.

  • Ability to work in varied conditions, including warehouses and outdoor environments.

  • Honest, respectful, and courteous demeanor towards all customers and colleagues.

  • Willingness and ability to work overtime as needed during the peak season.

  • Capability to pass a pre-employment drug test.


Preferred Qualifications:

  • Bilingual proficiency in English and Spanish is preferred not a must.

  • Previous experience with Pool products.

  • A high school diploma or equivalent

  • Minimum of 2 years of relevant work experience.


Job Location:

Heritage Pool Supply - Saginaw1215 S. Jefferson Ave. Saginaw, MI 48601As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

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