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Our associates celebrate lives. We celebrate our associates.

Take directions from the Funeral Service Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service.

Essential Job Functions:  Must be able to perform the essential functions of the job with or without reasonable accommodations.

• Assist with funeral services preparations and chapel preparation for services.
• Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center.                                                        
• Use knowledge of cemetery lawns and gravesite locations to assist customers.
• At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. 
• Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family.
• Abide by the Company dress code and any department requests regarding work attire.
• Assist in preparation of death certificates and filing with the count via CA-EDRS; prepared to undertake special training to become EDRS certified.                                                                                                       
• Prepare required reports on time, and actively participate in staff meetings.
• Answer telephones using proper etiquette, and obtain first call and service information from families.
• Maintain a positive working relationship with Company employees.
• Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
• Creation of financial contract and data entry in HMIS.
• Must be able to multi-task, set priorities, and organize work.
• Must complete all assignments and responsibilities as directed, and in a timely manner.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Understand and achieve annual SMART goals.
• Participate in training and skill development opportunities to improve competency and customer service.
• Printing of sundry items and creation of memorial DVD’s (MeM).
• May be asked to perform special tasks and assist other departments with various tasks when necessary.  These tasks include conducting removals of human remains, dressing human remains, transporting casketed human remains to various locations and delivering cremated remains
• Report to work on time and maintain standard attendance in accordance with company policy.

Experience and Education:

• Previous customer service experience, funeral service experience preferred
• High School Diploma or GED

Special Skills:

• Ability to lift a minimum of 75 lbs.
• CA Drivers’ License and good driving record
• Ability to read maps and follow directions
• Safely drive Company vehicles
• Excellent interpersonal relations skills
• Detail mindedness
• Problem solving skills
• Self-motivated and flexible
• Warmth, compassion, empathy
• Diplomacy under pressure
• Ability to multi-task, prioritize tasks, and differentiate level of importance
• High level of communication and listening skill
• Cultural sensitivity to the diverse community that Rose Hills serves
• Ability to work positively with other people
• Ability to accept instructions from co-workers
• Basic PC skill with MSWord and Outlook
• HBV vaccination
• Bilingual preferred

Variable schedule: must be able to work evenings, weekends in addition to daytime hours

Compensation:

$20.00/hr - $23.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits:

Part-time associates working an average 20 hours a week may be eligible for 401(k).

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601Category (Portal Searching): OperationsJob Location: US-CA - Whittier

Life’s not about a job, it’s about purpose.
Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?
We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!
Our Sales Professionals enjoy:
• Unlimited Income Potential - with a competitive commissioned incentive package
• Stability – a recession-resistant, human centered business
• Brand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.
• Company-Provided Leads - we use the world’s #1 lead-management system and other best-in-
class technology platforms
• Ongoing training
• Advancement opportunities
We think our CEO, Tom Ryan, says it best:
“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”
BETTER HEALTH:
Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
BETTER WEALTH:
We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
BETTER SELF:
We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.
BETTER COMMUNITY:
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.
Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Note: Eligibility requirements apply.
SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.