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Ed Financial Jobs (NOW HIRING)

Duke Health

Financial Care Counselor - DUH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke University Hospital ED Financial Care Counselor Work hours: *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments) *** * Only new hires who have ...

Duke University

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Weekend Shift; Friday - Sunday 7:30a - 7:30p *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month ...

Duke Health

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Monday - Thursday 9:00p - 7:30am *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke Health

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional ED Financial Care Counselor Work hours: Friday - Sunday 7:00am - 7:30pm *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke University

Financial Care Counselor - DUH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke University Hospital ED Financial Care Counselor Work hours: *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments) *** * Only new hires who have ...

Duke University

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Monday - Thursday 9:00p - 7:30am *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke Health

Financial Care Counselor - DUH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke University Hospital ED Financial Care Counselor Work hours: *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments) *** * Only new hires who have ...

Duke University

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Monday - Thursday 9:00p - 7:30am *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke Health

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Weekend Shift; Friday - Sunday 7:30a - 7:30p *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month ...

Duke Health

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional ED Financial Care Counselor Work hours: Friday - Sunday 7:00am - 7:30pm *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke University

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Weekend Shift; Friday - Sunday 7:30a - 7:30p *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month ...

Duke Health

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Weekend Shift; Friday - Sunday 7:30a - 7:30p *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month ...

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Ed Financial information

What does an Ed Financial representative do?

An Ed Financial representative assists students and borrowers with managing their federal student loans. They help answer questions about loan repayment options, process payments, and provide guidance on deferment, forbearance, and forgiveness programs. Their goal is to help borrowers understand their financial obligations and make informed decisions about their student loans.

What are the key skills and qualifications needed to thrive as an Ed Financial customer service representative?

To thrive as an EdFinancial Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with loan servicing platforms, CRM software, and basic computer proficiency are typically required, along with knowledge of federal student loan regulations. Patience, active listening, and a customer-focused attitude help you effectively assist borrowers and resolve issues. These skills are vital for maintaining compliance, ensuring customer satisfaction, and supporting borrowers through complex financial processes.

How does an Ed Financial representative typically collaborate with other departments to resolve customer inquiries?

As an Ed Financial representative, you’ll often work closely with teams such as loan servicing, compliance, and technical support to resolve complex customer issues. Effective communication and teamwork are essential, as you may need to coordinate information or escalate cases for specialized assistance. Regular meetings and shared digital tools are common methods to ensure seamless collaboration and timely resolution of borrower concerns. This collaborative environment helps representatives provide accurate and comprehensive support to customers.

What is the difference between Ed Financial vs Loan Officer?

AspectEd FinancialLoan Officer
Required CredentialsTypically requires a bachelor's degree in finance, economics, or related field; licensing may be needed for certain rolesRequires a mortgage license (e.g., NMLS), often with a background in finance or real estate
Work EnvironmentPrimarily office-based, working with students, educational institutions, or financial dataBanking or mortgage company settings, interacting with clients and lenders
Employer & Industry UsageUsed mainly in education finance companies like Ed Financial ServicesCommon in banking, mortgage lending, and financial institutions

While Ed Financial professionals focus on student loan programs and education finance, Loan Officers primarily handle mortgage and personal loan applications. Both roles require financial knowledge and client interaction but differ in industry focus and licensing requirements.

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Ed Financial jobs near you
Infographic showing various Ed Financial job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 11% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% In-person job distribution.

ED Financial Counselor (Emergency Department)

Physician and Tactical Healthcare Services, LLC

Allentown, PA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Job description

Description:

Location: Allentown, PA
Job Type: Full-Time
Schedule: Monday–Friday, 1:30PM – 10:00PM
Training Schedule: Monday–Friday, 8:00 AM – 4:30 PM (Allentown, PA)
Work Environment: On-Site (Hospital Emergency Department)

About the Role

PATHS, LLC is seeking a compassionate and detail-oriented ED Financial Counselor to support patients within the Emergency Department at our clients hospital in the Allentown, PA area. 

In this patient-facing role, you will assist individuals and families with understanding insurance coverage, applying for medical assistance programs, and navigating healthcare-related financial resources during urgent and often stressful situations. This position plays a vital role in improving patient access to care and reducing financial barriers in the emergency setting.

About PATHS, LLC

Physician and Tactical Healthcare Services (PATHS), LLC has been providing account receivable management, patient advocacy, and healthcare consulting services since 2000.

With 450 employees across four offices in PA, NJ, and DE, PATHS supports more than 100 healthcare clients. We are committed to creating a supportive workplace that values teamwork, professional growth, and individualized employee success while delivering high-quality service to our healthcare partners.

Key Responsibilities

  • Assist patients with applying for Medical Assistance (Medicaid) and other applicable programs
  • Counsel patients on medical bills, insurance benefits, and available financial resources
  • Provide clear and compassionate communication in a fast-paced emergency department setting
  • Accurately document patient information and maintain compliance with healthcare regulations
  • Work collaboratively with hospital staff to support patient financial navigation
  • Perform other related duties as assigned
Requirements:

Training Requirement

  • Required training at the Allentown, PA office
  • Training schedule: Monday–Friday, 8:00 AM – 4:30 PM

Required Qualifications

  • High school diploma or GED required
  • Valid driver’s license, reliable vehicle, and current car insurance
  • Experience in a healthcare facility preferred
  • Insurance billing, Medicaid eligibility, patient advocacy, or social work experience      preferred
  • Excellent written and verbal communication skills
  • Strong interpersonal, organizational, and customer service skills
  • Trustworthy, detail-oriented, and goal-driven
  • Comfortable working in a hospital emergency department environment
  • Proficiency in Microsoft Outlook, Word, and Excel

Pre-Employment Requirements

Employment offers are contingent upon successful completion of required screenings in accordance with federal, state, and local laws, including:

  • Criminal background check and drug screening
  • Physical  exam and PPD screening
  • Proof of COVID-19 vaccination and required immunizations
  • Employment  eligibility verification (I-9/E-Verify)

Compensation & Benefits

$20-$22 per hour commensurate with experience.

  • Paid  Time Off (PTO) and Paid Holidays
  • Medical,  Dental, Life, and Long-Term Disability Insurance
  • 401(k) retirement plan
  • Flexible Spending Account (FSA) / Health Savings Account (HSA) options
  • Paid  training and referral program
  • Parental leave (where applicable)

Equal Opportunity Employer

PATHS, LLC is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other status protected by law. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.