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Ecommerce Customer Service Manager Jobs (NOW HIRING)

The Bronx

Ecommerce Specialist

Monroe, CT · On-site

$75K - $80K/yr

... and customer experience teams while managing multiple priorities. COMPENSATION AND BENEFITS ... Scion Staffing, Inc. is an equal opportunity employer and service provider and does not ...

Sprouts Farmers Market

E-Commerce Specialist

Phoenix, AZ · On-site

... customer experience, sales performance, and gross margin. This role operates within a fastpaced ... Opens, tracks, and manages service tickets with external partners and internal technology teams to ...

VarData, LLC

eCommerce Sales Manage

Rochester, NY · On-site

$45K - $75K/yr

As our eCommerce Manager, you will take charge of our online storefront, analyzing customer data and habits, optimizing the overall sales experience on the sites, and implementing strategies to drive ...

Sprouts Farmers Market

E-Commerce Specialist

Phoenix, AZ · On-site

... customer experience, sales performance, and gross margin. This role operates within a fastpaced ... Opens, tracks, and manages service tickets with external partners and internal technology teams to ...

Zones LLC.

Director, eCommerce

Richardson, TX · On-site

$185K - $215K/yr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... Support strategic customer pursuits by presenting Zones' digital commerce value proposition ...

VarData, LLC

eCommerce Sales Manage

Rochester, NY · On-site

$45K - $75K/yr

As our eCommerce Manager, you will take charge of our online storefront, analyzing customer data and habits, optimizing the overall sales experience on the sites, and implementing strategies to drive ...

Zones

Director, eCommerce

Chicago, IL · On-site

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... Support strategic customer pursuits by presenting Zones' digital commerce value proposition ...

Monoprice Inc.

Ecommerce Manager

Brea, CA · On-site

$80K - $115K/yr

The eCommerce Manager is responsible for the profitable growth and overall performance of assigned ... Analyze competitive landscape, customer behavior, market trends, tariffs, landed costs, and freight ...

Ninjakitchen

eCommerce Manager (Czech)

Needham, MA · On-site

As E-Commerce Manager (Eastern Europe) you will report into the Senior Director eCommerce (Eastern ... Analyze market trends, pricing data, sales performance, competitor activities, and customer ...

Frette

Ecommerce Manager, North America

Manhattan, NY · On-site

... of customer service through extensive product knowledge and commitment to an elevated selling ... The Ecommerce Manager is responsible for leading commercial strategy and driving profitable growth ...

Salvation Army

E-Commerce Associate

San Diego, CA · On-site

E-COMMERCE SUPERVISOR or BUSINESS MANAGER GENERAL STATEMENT: The Salvation Army, an international ... of customer service and/or retail experience. PHYSICAL REQUIREMENTS: • Ability to sit, walk ...

Hollander

... Service, you will drive innovation, optimize the customer experience, and position the DTC channel ... Lead lifecycle marketing, CRM, and retention strategies to increase repeat purchases and customer ...

SASSO

E-Commerce Director

Baton Rouge, LA · On-site

... management of paid and owned channels. * Oversee customer engagement programs including email and ... Manage direct reports, including e-commerce specialists, and coordinate with cross-functional teams ...

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Ecommerce Customer Service Manager information

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$24.5K

$58K

$101K

How much do ecommerce customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ecommerce customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an ecommerce customer service manager do?

An Ecommerce Customer Service Manager oversees the customer service operations for online retail platforms. Their main responsibilities include leading a team of support agents, ensuring customer inquiries and complaints are resolved promptly, and optimizing processes to improve customer satisfaction. They also analyze customer feedback, implement service improvements, and often work closely with other departments like sales, logistics, and IT to enhance the overall customer experience. The role requires strong leadership, communication, and problem-solving skills, along with a deep understanding of ecommerce platforms and customer expectations.

What are the key skills and qualifications needed to thrive as an ecommerce customer service manager?

To thrive as an Ecommerce Customer Service Manager, you need a solid background in customer service operations, team leadership, and knowledge of ecommerce practices, often supported by a relevant degree or equivalent experience. Familiarity with CRM platforms, order management systems, and analytics tools is typically required, and certifications in customer experience or digital commerce can be advantageous. Strong communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for excelling in this role. These skills ensure efficient team management, high customer satisfaction, and the effective resolution of issues in a digital retail environment.

What are some common challenges faced by ecommerce customer service managers, and how can they be addressed?

Ecommerce Customer Service Managers often navigate the challenges of high inquiry volumes, rapidly changing customer expectations, and coordinating support across multiple digital channels. Managing a remote or hybrid team can also add complexity to communication and quality assurance. To address these issues, it's helpful to implement robust training programs, use technology such as CRM systems to track interactions, and establish clear protocols for escalations. Regular team meetings and feedback sessions can further enhance team cohesion and service quality.

What is the difference between Ecommerce Customer Service Manager vs Ecommerce Customer Support Specialist?

AspectEcommerce Customer Service ManagerEcommerce Customer Support Specialist
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsHandles customer inquiries, provides support, resolves issues
Required SkillsLeadership, communication, problem-solving, industry knowledgeCommunication, product knowledge, problem-solving
Work EnvironmentManagement, strategic planning, team supervisionCustomer interaction, support channels, troubleshooting
Common CertificationsCustomer service management, leadership coursesCustomer support training, product certifications

The Ecommerce Customer Service Manager focuses on leading support teams and developing customer service strategies, while the Ecommerce Customer Support Specialist handles direct customer interactions and resolves issues. Both roles require strong communication skills, but the manager's role is more strategic and supervisory, whereas the specialist's role is more hands-on and operational.

What cities are hiring for Ecommerce Customer Service Manager jobs?

Cities with the most Ecommerce Customer Service Manager job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What states have the most Ecommerce Customer Service Manager jobs?

States with the most job openings for Ecommerce Customer Service Manager jobs include:

What are popular job titles related to Ecommerce Customer Service Manager jobs?

For Ecommerce Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Customer Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Ecommerce Specialist

Monroe, CT • On-site

The Bronx
See more jobs at The Bronxexternal

$75K - $80K/yr

Other

Medical, Dental, Vision, PTO

Posted 9 days ago

Key responsibilities

  • Manage product catalog updates, merchandising, pricing, promotions, and inventory within Shopify.

  • Monitor site performance, optimize user experience, and collaborate with development partners to improve functionality.

  • Analyze ecommerce performance metrics and provide insights to improve conversion and customer experience.

Job description

Scion Staffing has been engaged to conduct a search for an Ecommerce Specialist for an established consumer products organization. This is a hybrid opportunity, with the first 90 days onsite for onboarding and training, followed by a schedule of 3 days in the office and 2 days working remotely.

POSITION OVERVIEW

Our client is seeking an Ecommerce Specialist to manage and optimize a Shopify direct-to-consumer ecommerce experience while supporting digital growth initiatives. This role is responsible for catalog management, site performance, content execution, analytics, and cross-functional collaboration to deliver an exceptional online customer experience. The ideal candidate is hands‑on, detail-oriented, analytical, and passionate about ecommerce excellence.

PERKS
  • Competitive compensation package.
  • Comprehensive medical, dental, and vision benefits.
  • Hybrid work schedule after a structured onsite onboarding period.
  • Opportunity to partner directly with executive leadership and influence ecommerce growth.
  • Collaborative, innovative team environment with opportunities for professional development.
RESPONSIBILITIES
  • Manage product catalog updates, merchandising, pricing, promotions, and inventory within Shopify.
  • Monitor site performance, optimize user experience, and collaborate with development partners to improve functionality.
  • Maintain SEO best practices and create engaging onsite content that supports organic growth.
  • Analyze ecommerce performance metrics and provide insights to improve conversion and customer experience.
  • Partner cross-functionally with marketing, operations, customer support, and digital teams to support campaigns and product launches.
  • Ensure ecommerce operations remain accurate, efficient, and aligned with business growth initiatives.
QUALIFICATIONS
  • Bachelor's degree in Business, Marketing, Ecommerce, or a related field (Associate's degree considered with relevant experience).
  • 2-4+ years of experience supporting direct-to-consumer ecommerce operations for a consumer products or CPG brand.
  • Hands-on Shopify experience, including product catalog management and familiarity with the Shopify app ecosystem.
  • Strong understanding of ecommerce analytics, merchandising, SEO, website optimization, and order management.
  • Excellent analytical, organizational, written, and verbal communication skills.
  • Ability to collaborate effectively with marketing, operations, IT, and customer experience teams while managing multiple priorities.
COMPENSATION AND BENEFITS
  • Salary: $75,000-$80,000 annually, with potential flexibility up to $90,000-$95,000 for a highly qualified manager-level candidate.
  • Comprehensive medical, dental, and vision coverage.
  • Paid time off and company holidays.
  • Hybrid work flexibility following onboarding.
  • Additional company-sponsored benefits and career development opportunities.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.

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