ZipRecruiter

Log In

1

Ecommerce Customer Service Manager Jobs (NOW HIRING)

The HEAT Group

E-commerce Customer Service Associate

Doral, FL · On-site

$13.75 - $19.25/hr

Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager. * Keep records of customer interactions or transactions, recording details of inquiries ...

ALUF Plastics

E-Commerce Manager

Manhattan, NY · On-site

The E-Commerce Manager collaborates closely with Sales, Marketing, Customer Service, IT, Operations ... , and Product Management to optimize online sales channels and improve overall digital commerce ...

M&K Truck Centers

ECommerce Manager

Byron Center, MI · On-site

$100K - $120K/yr

Our commitment to operational excellence and customer service is what drives our continued growth. We're looking for a hands-on Ecommerce Manager / Developer to support and grow our ecommerce ...

Crescent Foods

Ecommerce Manager

Chicago, IL · On-site

The E-commerce Manager works closely with marketing, logistics, and IT teams to ensure smooth ... Interact with logistics, finance, customer service and marketing as needed to resolve issues

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ... Strong financial and business acumen with experience managing budgets, forecasting, and analyzing ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ... Strong financial and business acumen with experience managing budgets, forecasting, and analyzing ...

next page

Showing results 1-20

All JobsRetail JobsEcommerce JobsOnline Merchant JobsEcommerce Customer Service Manager Jobs

Ecommerce Customer Service Manager information

See salary details

$24.5K

$58K

$101K

How much do ecommerce customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ecommerce customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an ecommerce customer service manager do?

An Ecommerce Customer Service Manager oversees the customer service operations for online retail platforms. Their main responsibilities include leading a team of support agents, ensuring customer inquiries and complaints are resolved promptly, and optimizing processes to improve customer satisfaction. They also analyze customer feedback, implement service improvements, and often work closely with other departments like sales, logistics, and IT to enhance the overall customer experience. The role requires strong leadership, communication, and problem-solving skills, along with a deep understanding of ecommerce platforms and customer expectations.

What are the key skills and qualifications needed to thrive as an ecommerce customer service manager?

To thrive as an Ecommerce Customer Service Manager, you need a solid background in customer service operations, team leadership, and knowledge of ecommerce practices, often supported by a relevant degree or equivalent experience. Familiarity with CRM platforms, order management systems, and analytics tools is typically required, and certifications in customer experience or digital commerce can be advantageous. Strong communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for excelling in this role. These skills ensure efficient team management, high customer satisfaction, and the effective resolution of issues in a digital retail environment.

What are some common challenges faced by ecommerce customer service managers, and how can they be addressed?

Ecommerce Customer Service Managers often navigate the challenges of high inquiry volumes, rapidly changing customer expectations, and coordinating support across multiple digital channels. Managing a remote or hybrid team can also add complexity to communication and quality assurance. To address these issues, it's helpful to implement robust training programs, use technology such as CRM systems to track interactions, and establish clear protocols for escalations. Regular team meetings and feedback sessions can further enhance team cohesion and service quality.

What is the difference between Ecommerce Customer Service Manager vs Ecommerce Customer Support Specialist?

AspectEcommerce Customer Service ManagerEcommerce Customer Support Specialist
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsHandles customer inquiries, provides support, resolves issues
Required SkillsLeadership, communication, problem-solving, industry knowledgeCommunication, product knowledge, problem-solving
Work EnvironmentManagement, strategic planning, team supervisionCustomer interaction, support channels, troubleshooting
Common CertificationsCustomer service management, leadership coursesCustomer support training, product certifications

The Ecommerce Customer Service Manager focuses on leading support teams and developing customer service strategies, while the Ecommerce Customer Support Specialist handles direct customer interactions and resolves issues. Both roles require strong communication skills, but the manager's role is more strategic and supervisory, whereas the specialist's role is more hands-on and operational.

What cities are hiring for Ecommerce Customer Service Manager jobs?

Cities with the most Ecommerce Customer Service Manager job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What states have the most Ecommerce Customer Service Manager jobs?

States with the most job openings for Ecommerce Customer Service Manager jobs include:

What are popular job titles related to Ecommerce Customer Service Manager jobs?

For Ecommerce Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Customer Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

E-Commerce Customer Service Specialist

Salem, NH • On-site

FY International LLC
See more jobs at FY International LLCexternal

$17 - $22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Company Description FY International LLC is a U.S.-based company founded in 2013 that has evolved from multi-platform e-commerce operations into an AI-driven e-commerce and logistics provider. Leveraging extensive experience in high-volume online retail across Amazon, Walmart, eBay, and other marketplaces, the company now supports sellers with AI-customized systems and services. Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end solutions for Amazon Selling Partners and multi-channel e-commerce teams. FY International delivers AI-powered operations, marketing, product selection, and analytics to help businesses optimize orders, inventory, customer service, shipping, and returns. The company also brings deep expertise in consumer electronics retail and R2V3-aligned refurbishment and reverse logistics, enhancing its lifecycle and returns capabilities.

Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in Salem, NH. This role handles day-to-day customer interactions across online marketplaces, responding to inquiries via phone, email, and messaging platforms and ensuring timely, accurate resolution of issues related to orders, deliveries, returns, and product information. The specialist will manage customer tickets, communicate with internal operations and logistics teams, and document all interactions in the company’s systems. Responsibilities include monitoring customer feedback, identifying recurring issues, and suggesting process improvements to enhance the overall customer experience. The role also involves maintaining professional communication standards, following marketplace policies, and supporting ongoing initiatives to improve customer satisfaction across platforms.

Qualifications

  • Strong customer-facing skills, including Customer Support and Customer Service capabilities to manage inquiries, complaints, and resolutions effectively.
  • Experience focused on Customer Satisfaction and Customer Experience, with the ability to identify pain points and propose improvements.
  • Professional Phone Etiquette and clear written communication skills for interacting with customers across multiple channels.
  • Familiarity with e-commerce platforms (such as Amazon, Walmart, eBay) and basic order management or CRM systems.
  • Ability to work on-site in Salem, NH, with strong time management, organization, and attention to detail.
  • Comfort handling high volumes of customer interactions while maintaining accuracy and composure.
  • Bachelor’s degree or higher required; post-secondary education or relevant certifications in customer service or business are a plus.
  • Prior experience in e-commerce, logistics, or consumer electronics retail is beneficial.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance



招聘启事：电商客服专员

工作地点：Salem, NH（波士顿北郊）

公司性质：电商公司

岗位职责

1. 客户服务与售后处理：负责多渠道日常客户沟通，高效处理咨询、客诉、退换货及退款，维护良好的品牌形象与客户满意度

2. 订单与物流跟踪：跟进订单处理全流程，协调仓库与物流承运商，跟进逆向物流（退货），确保履约顺畅与准确

3. 客服数据分析与报告：定期汇总分析客服数据（如响应时长、满意度、退换货原因、常见客诉等），输出数据分析报告，识别体验痛点与潜在业务风险

4. 账号安全与合规维护：监控平台账号绩效指标及买家反馈，及时预警并配合处理合规与风控问题，保障账号安全

5. 流程优化与系统应用：熟练运用电商平台后台及 ERP 系统，基于日常服务与退换货数据反馈，协助优化客服与履约流程

6. 跨部门协作：配合运营、仓库及远程支持团队，推动客诉快速解决，助力团队整体服务 KPI 的达成

任职要求

  • 本科及以上学历，英语可作为工作语言（具备良好的书面与口语沟通能力）
  • 有电商客服、售后、物流或平台运营相关经验者优先
  • 具备较强的数据敏感度，熟练使用数据分析工具进行数据整理与分析优先
  • 熟悉电商订单、退换货流程及 ERP/客服系统操作者优先
  • 逻辑清晰，具备良好的沟通协调能力
  • 欢迎优秀的应届毕业生，公司提供完善的专业培训与晋升通道

福利待遇

  • 具有竞争力的薪酬待遇 +绩效奖励
  • 完善的福利保障：医疗保险、牙科与眼科保险、401(K) 退休计划
  • 快速发展的电商平台与国际化工作氛围
  • 明确的培养机制与晋升空间
  • 舒适优越的办公环境


Apply