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E Commerce Customer Service Manager Jobs (NOW HIRING)

The HEAT Group

E-commerce Customer Service Associate

Doral, FL ยท On-site

$13.75 - $19.25/hr

Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager. * Keep records of customer interactions or transactions, recording details of inquiries ...

ALUF Plastics

E-Commerce Manager

Manhattan, NY ยท On-site

The E-Commerce Manager collaborates closely with Sales, Marketing, Customer Service, IT, Operations ... , and Product Management to optimize online sales channels and improve overall digital commerce ...

Integra Staffing And Search

Ecommerce Manager

Augusta, GA ยท On-site

Collaborate with Customer Service team (Marketing, Engineering, and Sourcing) to develop e-commerce ... Manage various brands and platforms to continue to expand presence to drive revenue. Qualification ...

Sunco Lighting, Inc.

Ecommerce Manager

Los Angeles, CA ยท On-site

Manage day-to-day ecommerce website operations and related digital systems. * Oversee website ... Coordinate with operations, finance, customer service, marketing, and technical teams during ...

M&K Truck Centers

ECommerce Manager

Byron Center, MI ยท On-site

$100K - $120K/yr

Our commitment to operational excellence and customer service is what drives our continued growth. We're looking for a hands-on Ecommerce Manager / Developer to support and grow our ecommerce ...

Crescent Foods

Ecommerce Manager

Chicago, IL ยท On-site

The E-commerce Manager works closely with marketing, logistics, and IT teams to ensure smooth ... Interact with logistics, finance, customer service and marketing as needed to resolve issues

Ballerina Farm

Director of E-Commerce

Springville, UT ยท On-site

Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ... Strong financial and business acumen with experience managing budgets, forecasting, and analyzing ...

Ballerina Farm

Director of E-Commerce

Springville, UT ยท On-site

Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ... Strong financial and business acumen with experience managing budgets, forecasting, and analyzing ...

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E Commerce Customer Service Manager information

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$24.5K

$58K

$101K

How much do e commerce customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for e commerce customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What cities are hiring for E Commerce Customer Service Manager jobs?

Cities with the most E Commerce Customer Service Manager job openings:

What states have the most E Commerce Customer Service Manager jobs?

States with the most job openings for E Commerce Customer Service Manager jobs include:

What are popular job titles related to E Commerce Customer Service Manager jobs?

For E Commerce Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various E Commerce Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

E-Commerce Customer Service Specialist

Salem, NH โ€ข On-site

FY International LLC
See more jobs at FY International LLCexternal

$17 - $22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Company Description FY International LLC is a U.S.-based company founded in 2013 that has evolved from multi-platform e-commerce operations into an AI-driven e-commerce and logistics provider. Leveraging extensive experience in high-volume online retail across Amazon, Walmart, eBay, and other marketplaces, the company now supports sellers with AI-customized systems and services. Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end solutions for Amazon Selling Partners and multi-channel e-commerce teams. FY International delivers AI-powered operations, marketing, product selection, and analytics to help businesses optimize orders, inventory, customer service, shipping, and returns. The company also brings deep expertise in consumer electronics retail and R2V3-aligned refurbishment and reverse logistics, enhancing its lifecycle and returns capabilities.

Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in Salem, NH. This role handles day-to-day customer interactions across online marketplaces, responding to inquiries via phone, email, and messaging platforms and ensuring timely, accurate resolution of issues related to orders, deliveries, returns, and product information. The specialist will manage customer tickets, communicate with internal operations and logistics teams, and document all interactions in the companyโ€™s systems. Responsibilities include monitoring customer feedback, identifying recurring issues, and suggesting process improvements to enhance the overall customer experience. The role also involves maintaining professional communication standards, following marketplace policies, and supporting ongoing initiatives to improve customer satisfaction across platforms.

Qualifications

  • Strong customer-facing skills, including Customer Support and Customer Service capabilities to manage inquiries, complaints, and resolutions effectively.
  • Experience focused on Customer Satisfaction and Customer Experience, with the ability to identify pain points and propose improvements.
  • Professional Phone Etiquette and clear written communication skills for interacting with customers across multiple channels.
  • Familiarity with e-commerce platforms (such as Amazon, Walmart, eBay) and basic order management or CRM systems.
  • Ability to work on-site in Salem, NH, with strong time management, organization, and attention to detail.
  • Comfort handling high volumes of customer interactions while maintaining accuracy and composure.
  • Bachelorโ€™s degree or higher required; post-secondary education or relevant certifications in customer service or business are a plus.
  • Prior experience in e-commerce, logistics, or consumer electronics retail is beneficial.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance



ๆ‹›่˜ๅฏไบ‹๏ผš็”ตๅ•†ๅฎขๆœไธ“ๅ‘˜

ๅทฅไฝœๅœฐ็‚น๏ผšSalem, NH๏ผˆๆณขๅฃซ้กฟๅŒ—้ƒŠ๏ผ‰

ๅ…ฌๅธๆ€ง่ดจ๏ผš็”ตๅ•†ๅ…ฌๅธ

ๅฒ—ไฝ่Œ่ดฃ

1. ๅฎขๆˆทๆœๅŠกไธŽๅ”ฎๅŽๅค„็†๏ผš่ดŸ่ดฃๅคšๆธ ้“ๆ—ฅๅธธๅฎขๆˆทๆฒŸ้€š๏ผŒ้ซ˜ๆ•ˆๅค„็†ๅ’จ่ฏขใ€ๅฎข่ฏ‰ใ€้€€ๆข่ดงๅŠ้€€ๆฌพ๏ผŒ็ปดๆŠค่‰ฏๅฅฝ็š„ๅ“็‰Œๅฝข่ฑกไธŽๅฎขๆˆทๆปกๆ„ๅบฆ

2. ่ฎขๅ•ไธŽ็‰ฉๆต่ทŸ่ธช๏ผš่ทŸ่ฟ›่ฎขๅ•ๅค„็†ๅ…จๆต็จ‹๏ผŒๅ่ฐƒไป“ๅบ“ไธŽ็‰ฉๆตๆ‰ฟ่ฟๅ•†๏ผŒ่ทŸ่ฟ›้€†ๅ‘็‰ฉๆต๏ผˆ้€€่ดง๏ผ‰๏ผŒ็กฎไฟๅฑฅ็บฆ้กบ็•…ไธŽๅ‡†็กฎ

3. ๅฎขๆœๆ•ฐๆฎๅˆ†ๆžไธŽๆŠฅๅ‘Š๏ผšๅฎšๆœŸๆฑ‡ๆ€ปๅˆ†ๆžๅฎขๆœๆ•ฐๆฎ๏ผˆๅฆ‚ๅ“ๅบ”ๆ—ถ้•ฟใ€ๆปกๆ„ๅบฆใ€้€€ๆข่ดงๅŽŸๅ› ใ€ๅธธ่งๅฎข่ฏ‰็ญ‰๏ผ‰๏ผŒ่พ“ๅ‡บๆ•ฐๆฎๅˆ†ๆžๆŠฅๅ‘Š๏ผŒ่ฏ†ๅˆซไฝ“้ชŒ็—›็‚นไธŽๆฝœๅœจไธšๅŠก้ฃŽ้™ฉ

4. ่ดฆๅทๅฎ‰ๅ…จไธŽๅˆ่ง„็ปดๆŠค๏ผš็›‘ๆŽงๅนณๅฐ่ดฆๅท็ปฉๆ•ˆๆŒ‡ๆ ‡ๅŠไนฐๅฎถๅ้ฆˆ๏ผŒๅŠๆ—ถ้ข„่ญฆๅนถ้…ๅˆๅค„็†ๅˆ่ง„ไธŽ้ฃŽๆŽง้—ฎ้ข˜๏ผŒไฟ้šœ่ดฆๅทๅฎ‰ๅ…จ

5. ๆต็จ‹ไผ˜ๅŒ–ไธŽ็ณป็ปŸๅบ”็”จ๏ผš็†Ÿ็ปƒ่ฟ็”จ็”ตๅ•†ๅนณๅฐๅŽๅฐๅŠ ERP ็ณป็ปŸ๏ผŒๅŸบไบŽๆ—ฅๅธธๆœๅŠกไธŽ้€€ๆข่ดงๆ•ฐๆฎๅ้ฆˆ๏ผŒๅๅŠฉไผ˜ๅŒ–ๅฎขๆœไธŽๅฑฅ็บฆๆต็จ‹

6. ่ทจ้ƒจ้—จๅไฝœ๏ผš้…ๅˆ่ฟ่ฅใ€ไป“ๅบ“ๅŠ่ฟœ็จ‹ๆ”ฏๆŒๅ›ข้˜Ÿ๏ผŒๆŽจๅŠจๅฎข่ฏ‰ๅฟซ้€Ÿ่งฃๅ†ณ๏ผŒๅŠฉๅŠ›ๅ›ข้˜Ÿๆ•ดไฝ“ๆœๅŠก KPI ็š„่พพๆˆ

ไปป่Œ่ฆๆฑ‚

  • ๆœฌ็ง‘ๅŠไปฅไธŠๅญฆๅŽ†๏ผŒ่‹ฑ่ฏญๅฏไฝœไธบๅทฅไฝœ่ฏญ่จ€๏ผˆๅ…ทๅค‡่‰ฏๅฅฝ็š„ไนฆ้ขไธŽๅฃ่ฏญๆฒŸ้€š่ƒฝๅŠ›๏ผ‰
  • ๆœ‰็”ตๅ•†ๅฎขๆœใ€ๅ”ฎๅŽใ€็‰ฉๆตๆˆ–ๅนณๅฐ่ฟ่ฅ็›ธๅ…ณ็ป้ชŒ่€…ไผ˜ๅ…ˆ
  • ๅ…ทๅค‡่พƒๅผบ็š„ๆ•ฐๆฎๆ•ๆ„Ÿๅบฆ๏ผŒ็†Ÿ็ปƒไฝฟ็”จๆ•ฐๆฎๅˆ†ๆžๅทฅๅ…ท่ฟ›่กŒๆ•ฐๆฎๆ•ด็†ไธŽๅˆ†ๆžไผ˜ๅ…ˆ
  • ็†Ÿๆ‚‰็”ตๅ•†่ฎขๅ•ใ€้€€ๆข่ดงๆต็จ‹ๅŠ ERP/ๅฎขๆœ็ณป็ปŸๆ“ไฝœ่€…ไผ˜ๅ…ˆ
  • ้€ป่พ‘ๆธ…ๆ™ฐ๏ผŒๅ…ทๅค‡่‰ฏๅฅฝ็š„ๆฒŸ้€šๅ่ฐƒ่ƒฝๅŠ›
  • ๆฌข่ฟŽไผ˜็ง€็š„ๅบ”ๅฑŠๆฏ•ไธš็”Ÿ๏ผŒๅ…ฌๅธๆไพ›ๅฎŒๅ–„็š„ไธ“ไธšๅŸน่ฎญไธŽๆ™‹ๅ‡้€š้“

็ฆๅˆฉๅพ…้‡

  • ๅ…ทๆœ‰็ซžไบ‰ๅŠ›็š„่–ช้…ฌๅพ…้‡ +็ปฉๆ•ˆๅฅ–ๅŠฑ
  • ๅฎŒๅ–„็š„็ฆๅˆฉไฟ้šœ๏ผšๅŒป็–—ไฟ้™ฉใ€็‰™็ง‘ไธŽ็œผ็ง‘ไฟ้™ฉใ€401(K) ้€€ไผ‘่ฎกๅˆ’
  • ๅฟซ้€Ÿๅ‘ๅฑ•็š„็”ตๅ•†ๅนณๅฐไธŽๅ›ฝ้™…ๅŒ–ๅทฅไฝœๆฐ›ๅ›ด
  • ๆ˜Ž็กฎ็š„ๅŸนๅ…ปๆœบๅˆถไธŽๆ™‹ๅ‡็ฉบ้—ด
  • ่ˆ’้€‚ไผ˜่ถŠ็š„ๅŠžๅ…ฌ็Žฏๅขƒ


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