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Eap Care Jobs (NOW HIRING)

Carilion Clinic

EAP CONSULTANT

Christiansburg, VA · On-site

$63K - $95K/yr

R158598 EAP CONSULTANT (Open) How You'll Help Transform Healthcare: The Consultant, Employee Assistance Program (EAP) provides support to all Carilion EAP client companies through excellent ...

Carilion Clinic

EAP CONSULTANT

Christiansburg, VA · On-site

$63K - $95K/yr

R158598 EAP CONSULTANT (Open) How You'll Help Transform Healthcare: The Consultant, Employee Assistance Program (EAP) provides support to all Carilion EAP client companies through excellent ...

Phsorg

$57K - $87K/yr

EAP Counselor Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled ... About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients ...

Carilion Clinic

EAP CONSULTANT

Christiansburg, VA · On-site

$63K - $95K/yr

R158598 EAP CONSULTANT (Open) How You'll Help Transform Healthcare: The Consultant, Employee Assistance Program (EAP) provides support to all Carilion EAP client companies through excellent ...

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Eap Care information

What are the key skills and qualifications needed to thrive as an EAP (Employee Assistance Program) Care Specialist, and why are they important?

To thrive as an EAP Care Specialist, you need a background in counseling, psychology, or social work, often supported by a relevant degree and professional licensure such as LCSW, LPC, or LMFT. Familiarity with case management software, telehealth platforms, and confidentiality regulations like HIPAA is typically required. Strong interpersonal skills, cultural sensitivity, and the ability to handle sensitive situations with discretion help you connect with and support clients effectively. These competencies are crucial for providing timely, confidential assistance to employees in need, ultimately supporting organizational well-being and productivity.

What are some common challenges faced by EAP Care professionals, and how can they effectively manage them?

EAP Care professionals often encounter challenges such as managing high caseloads, addressing a wide range of personal and workplace issues, and maintaining strict confidentiality. Balancing the emotional demands of supporting clients while adhering to organizational policies can also be demanding. To effectively manage these challenges, EAP professionals benefit from strong organizational skills, regular supervision, and ongoing professional development. Collaboration with HR teams and external mental health providers is also essential to ensure clients receive comprehensive support.

What is the difference between Eap Care vs Eap Counselor?

AspectEap CareEap Counselor
CredentialsTypically requires certification in Employee Assistance Program (EAP) services or related mental health credentialsRequires licensure as a mental health counselor, therapist, or psychologist
Work EnvironmentOften works within corporate settings providing short-term support to employeesWorks in clinical settings or private practice offering ongoing mental health therapy
Employer & Industry UsageEmployed by organizations to support employee well-beingEmployed by clinics, hospitals, or private practices to provide mental health counseling

While both roles focus on mental health support, Eap Care professionals primarily provide short-term, workplace-based assistance, whereas Eap Counselors offer in-depth therapy in clinical settings. Understanding these differences helps in choosing the right mental health support provider.

What is an EAP Care professional?

An EAP Care professional is someone who works within an Employee Assistance Program (EAP) to provide support, counseling, and resources to employees experiencing personal or work-related issues. Their role often includes offering confidential counseling, connecting individuals with mental health resources, and assisting with challenges such as stress, substance abuse, or family problems. EAP Care professionals help improve employee wellbeing, productivity, and workplace morale by addressing issues before they impact work performance.
More about Eap Care jobs
What cities are hiring for Eap Care jobs? Cities with the most Eap Care job openings:
What are the most commonly searched types of Eap Care jobs? The most popular types of Eap Care jobs are:
What states have the most Eap Care jobs? States with the most job openings for Eap Care jobs include:
What job categories do people searching Eap Care jobs look for? The top searched job categories for Eap Care jobs are:
Eap Care jobs near you
Infographic showing various Eap Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Care Associate

Customer Care Associate

Integrated Resources INC

Maryland Heights, MO • On-site

$14 - $19.25/hr

Contractor

Re-posted 21 days ago

Job description

Company Description

Healthcare Company

Job Description

Title: Customer Care Associate

Duration: Till December , possibility of extension

Location: Maryland Heights MO 63043

*Spanish plus*

Description:

This position is a frontline service position providing assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

Essential Functions:

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.

Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.

Assist in the mentoring and training of new staff.

Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal).

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.

Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help company achieve its business and operational goals.

Educates providers on how to submit claims and when/where to submit a treatment plan.

Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.

Informs providers and members on appeal process.

Lead or participate in activities as requested that help improve Care Center performance, excellence and culture.

Links or makes routine referrals and triage decisions not requiring clinical judgment.

Performs necessary follow-up tasks to ensure member or provider?s needs are completely met.

Provides information regarding client's in-network and out-of-network reimbursement rates and states multiple networks to providers.

Refers callers requesting provider information to Provider Services regarding clients's professional provider selection criteria and application process.

Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.

Support team members and participate in team activities to help build a high-performance team.

Thoroughly documents customers? comments/information and forwards required information to the appropriate staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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