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Eap Care Jobs (NOW HIRING)

Health Advocate Solutions

EAP Care Manager 2

$28 - $35/hr

Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling ...

Health Advocate, Inc.

EAP Care Manager 2

$28 - $35/hr

Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling ...

Saviance

Customer Care Associate I

Glen Allen, VA ยท On-site

$13.50 - $18.50/hr

Researches and articulately communicates information regarding member eligibility, benefits, EAP ... Leads or participates in activities as requested that help improve Care Center performance ...

Saviance

Customer Care Associate I

Orlando, FL ยท On-site

$13.50 - $18.75/hr

Researches and articulately communicates information regarding member eligibility, benefits, EAP ... Leads or participates in activities as requested that help improve Care Center performance ...

Saviance

Customer Care Associate I

$14.75 - $20.50/hr

Customer Care Associate I Actively listens and probes callers in a professionally and timely manner ... Researches and articulately communicates information regarding member eligibility, benefits, EAP ...

Saviance

Customer Care Associate I

San Diego, CA ยท On-site

$15.50 - $21.25/hr

Researches and articulately communicates information regarding member eligibility, benefits, EAP ... Leads or participates in activities as requested that help improve Care Center performance ...

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Eap Care information

What is an EAP Care professional?

An EAP Care professional is someone who works within an Employee Assistance Program (EAP) to provide support, counseling, and resources to employees experiencing personal or work-related issues. Their role often includes offering confidential counseling, connecting individuals with mental health resources, and assisting with challenges such as stress, substance abuse, or family problems. EAP Care professionals help improve employee wellbeing, productivity, and workplace morale by addressing issues before they impact work performance.

What are some common challenges faced by EAP Care professionals, and how can they effectively manage them?

EAP Care professionals often encounter challenges such as managing high caseloads, addressing a wide range of personal and workplace issues, and maintaining strict confidentiality. Balancing the emotional demands of supporting clients while adhering to organizational policies can also be demanding. To effectively manage these challenges, EAP professionals benefit from strong organizational skills, regular supervision, and ongoing professional development. Collaboration with HR teams and external mental health providers is also essential to ensure clients receive comprehensive support.

What are the key skills and qualifications needed to thrive as an EAP Care specialist, and why are they important?

To thrive as an EAP Care Specialist, you need a background in counseling, psychology, or social work, often supported by a relevant degree and professional licensure such as LCSW, LPC, or LMFT. Familiarity with case management software, telehealth platforms, and confidentiality regulations like HIPAA is typically required. Strong interpersonal skills, cultural sensitivity, and the ability to handle sensitive situations with discretion help you connect with and support clients effectively. These competencies are crucial for providing timely, confidential assistance to employees in need, ultimately supporting organizational well-being and productivity.

What is the difference between Eap Care vs Eap Counselor?

AspectEap CareEap Counselor
CredentialsTypically requires certification in Employee Assistance Program (EAP) services or related mental health credentialsRequires licensure as a mental health counselor, therapist, or psychologist
Work EnvironmentOften works within corporate settings providing short-term support to employeesWorks in clinical settings or private practice offering ongoing mental health therapy
Employer & Industry UsageEmployed by organizations to support employee well-beingEmployed by clinics, hospitals, or private practices to provide mental health counseling

While both roles focus on mental health support, Eap Care professionals primarily provide short-term, workplace-based assistance, whereas Eap Counselors offer in-depth therapy in clinical settings. Understanding these differences helps in choosing the right mental health support provider.

How to become an EAP care provider?

To become an EAP (Employee Assistance Program) care provider, individuals typically need a relevant healthcare or mental health qualification such as a master's degree in social work, counseling, psychology, or a related field. Certification or licensure may be required depending on the state or organization, and experience in counseling or mental health support is often preferred.

What does an EAP care provider do?

An EAP care provider offers confidential support and counseling services to employees and their families for personal or work-related issues. They assess client needs, provide guidance, and may refer individuals to additional mental health or social services, often working within organizations or healthcare settings. Strong communication skills and relevant certifications are typically required for this role.
More about Eap Care jobs

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Cities with the most Eap Care job openings:

What are the most commonly searched types of Eap Care jobs?

The most popular types of Eap Care jobs are:

What states have the most Eap Care jobs?

States with the most job openings for Eap Care jobs include:

What job categories do people searching Eap Care jobs look for?

The top searched job categories for Eap Care jobs are:

Eap Care jobs near you
Infographic showing various Eap Care job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

EAP Care Manager 2

Remote

Health Advocate Solutions
See more jobs at Health Advocate Solutionsexternal

$28 - $35/hr

Full-time

Re-posted 10 days ago

Job description

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2025:

  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

  • Excellence in Customer Service Awards: Organization of the Year (Small)

  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

About the role

The EAP Care Manager is a mental health professional who provides telephonic and/or live chat support to members accessing the Employee Assistance Program (EAP). This role delivers brief clinical assessment, crisis intervention, solution-focused support, referral coordination, and workplace consultation services. The Care Manager ensures high-quality member experience while adhering to clinical best practices, confidentiality standards, and organizational workflows.

This position is full-time (40 hours/week) Monday - Friday. Applicants must be able to work the schedule below.

Monday - Friday 11:30am-8pm EST

Pay Rate:

$28-35 per hour, commensurate with experience.

Job Summary

  • Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue.
  • Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use.
  • Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence.
  • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated.
  • Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member's needs and goals.
  • Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate.
  • May provide consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues within EAP scope, while maintaining professional boundaries and confidentiality.
  • May assist with Critical Incident Response following a Disruptive Event in the workplace, providing telephonic in-the-moment support to members and/or assisting with arranging onsite or virtual counseling at the worksite.
  • Document all interactions and activities accurately and timely in the electronic case management system.
  • Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations.
  • Participate in individual supervision, team meetings, and case consultation.
  • Collaborate effectively with colleagues to ensure high-quality member care.
  • Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities.
  • Complete required trainings and maintain competency in EAP protocols and procedures.
  • Participate in the EAP on-call rotation to provide after-hours coverage (evenings, weekends, and holidays), typically assigned approximately two weeks per calendar year.

Required Qualifications:

  • Master's degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field.
  • Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings.
  • Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential.
  • Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems.
  • Strong cultural competence and ability to work effectively with diverse populations across workplace settings.
  • Excellent organizational skills and ability to complete timely, accurate clinical documentation.

Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.

Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.

Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.

Company Overview

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

  • Excellence in Customer Service Awards: Organization of the Year (Small)

  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2023:

  • National Customer Service Association All-Stars Award: Service Organization of the Year.

  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

  • Excellence in Customer Service Awards: Organization of the Year (Small)

  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:

  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

  • Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:

  • National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

  • Communicator Award of Distinction: October 2019 Broker News

  • MarCom Awards: Gold, COVID Staycation Ideas brochure

  • MarCom Awards: Platinum, 2021 Well-being Calendar

  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

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