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Eap Care Jobs (NOW HIRING)

Saviance

Customer Care Associate I

Pensacola, FL

$13.75 - $19/hr

Researches and articulately communicates information regarding member eligibility, benefits, EAP ... Leads or participates in activities as requested that help improve Care Center performance ...

Saviance

Customer Care Associate I

Glen Allen, VA

$13.50 - $18.50/hr

Researches and articulately communicates information regarding member eligibility, benefits, EAP ... Leads or participates in activities as requested that help improve Care Center performance ...

Saviance

Customer Care Associate I

Orlando, FL

$13.50 - $18.75/hr

Researches and articulately communicates information regarding member eligibility, benefits, EAP ... Leads or participates in activities as requested that help improve Care Center performance ...

Saviance

Customer Care Associate I

San Diego, CA

$15.50 - $21.25/hr

Researches and articulately communicates information regarding member eligibility, benefits, EAP ... Leads or participates in activities as requested that help improve Care Center performance ...

Carilion Clinic

EAP CONSULTANT

Christiansburg, VA

R158598 EAP CONSULTANT (Open) How You'll Help Transform Healthcare: The Consultant, Employee Assistance Program (EAP) provides support to all Carilion EAP client companies through excellent ...

Phsorg

$54K - $83K/yr

EAP Counselor Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled ... About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients ...

Pennsylvania Medicine

EAP Clinician

Philadelphia, PA · On-site

$55K - $72K/yr

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to ... Are you living your life's work? Full-Time EAP Clinician Summary: * Monitor and answer queue calls ...

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Eap Care information

What are the key skills and qualifications needed to thrive as an EAP (Employee Assistance Program) Care Specialist, and why are they important?

To thrive as an EAP Care Specialist, you need a background in counseling, psychology, or social work, often supported by a relevant degree and professional licensure such as LCSW, LPC, or LMFT. Familiarity with case management software, telehealth platforms, and confidentiality regulations like HIPAA is typically required. Strong interpersonal skills, cultural sensitivity, and the ability to handle sensitive situations with discretion help you connect with and support clients effectively. These competencies are crucial for providing timely, confidential assistance to employees in need, ultimately supporting organizational well-being and productivity.

What are some common challenges faced by EAP Care professionals, and how can they effectively manage them?

EAP Care professionals often encounter challenges such as managing high caseloads, addressing a wide range of personal and workplace issues, and maintaining strict confidentiality. Balancing the emotional demands of supporting clients while adhering to organizational policies can also be demanding. To effectively manage these challenges, EAP professionals benefit from strong organizational skills, regular supervision, and ongoing professional development. Collaboration with HR teams and external mental health providers is also essential to ensure clients receive comprehensive support.

What is the difference between Eap Care vs Eap Counselor?

AspectEap CareEap Counselor
CredentialsTypically requires certification in Employee Assistance Program (EAP) services or related mental health credentialsRequires licensure as a mental health counselor, therapist, or psychologist
Work EnvironmentOften works within corporate settings providing short-term support to employeesWorks in clinical settings or private practice offering ongoing mental health therapy
Employer & Industry UsageEmployed by organizations to support employee well-beingEmployed by clinics, hospitals, or private practices to provide mental health counseling

While both roles focus on mental health support, Eap Care professionals primarily provide short-term, workplace-based assistance, whereas Eap Counselors offer in-depth therapy in clinical settings. Understanding these differences helps in choosing the right mental health support provider.

What is an EAP Care professional?

An EAP Care professional is someone who works within an Employee Assistance Program (EAP) to provide support, counseling, and resources to employees experiencing personal or work-related issues. Their role often includes offering confidential counseling, connecting individuals with mental health resources, and assisting with challenges such as stress, substance abuse, or family problems. EAP Care professionals help improve employee wellbeing, productivity, and workplace morale by addressing issues before they impact work performance.
More about Eap Care jobs
What cities are hiring for Eap Care jobs? Cities with the most Eap Care job openings:
What are the most commonly searched types of Eap Care jobs? The most popular types of Eap Care jobs are:
What states have the most Eap Care jobs? States with the most job openings for Eap Care jobs include:
What job categories do people searching Eap Care jobs look for? The top searched job categories for Eap Care jobs are:
Eap Care jobs near you
Infographic showing various Eap Care job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 85% Full Time, 2% Part Time, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Care Associate I

Customer Care Associate I

Saviance

Pensacola, FL

$13.75 - $19/hr

Other

Posted 9 days ago

Job description

Customer Service Representative

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on Magellan's appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding Magellan's professional provider selection criteria and application process. Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.

Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.

Work Experience: Customer Service

Education: High School Diploma or GED (Required), Associates (Preferred), Bachelors (Preferred)

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About Saviance

Sourced by ZipRecruiter

Saviance is a modern consulting firm providing a variety of professional services to its clients in the US. We bring twenty three years of experience to the table. Our consultants are qualified experts and extremely talented. We understand the business behind the technology, and work with many of the top Fortune 100 companies and provide innovative, scalable, robust and secure solutions. At the forefront of the Staffing and IT Solutions industry, Saviance is certified by NMSDC as a Tier 1, Minority Business Enterprise (MBE) . We are a self- certified Small Business and self- certified Woman Owned Business committed to maximizing global workforce solutions on behalf of our clients, empowering businesses and talent through applied human intelligence. We are a Diversity Supplier with global reach specializing in a business services blend of talent, technology, and a relentless commitment to customer success. It’s our diversity that’s acts as a core component of our culture, our approach to business, and the opportunities we provide to our clients and our employees.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

East Rutherford, NJ, US

Year founded

1999

Social media

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