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Eap Care Manager Jobs (NOW HIRING)

Health Advocate, Inc.

EAP Care Manager 2

$28 - $35/hr

Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling ...

Saviance

Customer Care Associate I

Pensacola, FL · On-site

$13.75 - $19/hr

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrates flexibility in areas such as ...

New

Saviance

Customer Care Associate I

Glen Allen, VA · On-site

$13.50 - $18.50/hr

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrates flexibility in areas such as ...

Monarch Communities

Care Manager

Selbyville, DE · On-site

$19 - $23/hr

... care, food service, housekeeping, laundry, behavior management, socialization, and activities ... Employee Assistance Program (EAP) * 401(k) Retirement with Company Match * Paid Time Off (PTO) and ...

Monarch Communities

Care Manager

Selbyville, DE · On-site

$19 - $23/hr

... care, food service, housekeeping, laundry, behavior management, socialization, and activities ... Employee Assistance Program (EAP) * 401(k) Retirement with Company Match * Paid Time Off (PTO) and ...

Saviance

Customer Care Associate I

Orlando, FL · On-site

$13.50 - $18.75/hr

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrates flexibility in areas such as ...

Monarch Communities

Care Manager

Selbyville, DE · On-site

... care, food service, housekeeping, laundry, behavior management, socialization, and activities ... Employee Assistance Program (EAP) * 401(k) Retirement with Company Match * Paid Time Off (PTO) and ...

Saviance

Customer Care Associate I

$14.75 - $20.50/hr

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrates flexibility in areas such as ...

Saviance

Customer Care Associate I

San Diego, CA · On-site

$15.50 - $21.25/hr

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrates flexibility in areas such as ...

Heartshare

Care Manager

Brooklyn, NY · On-site

$25.20 - $26.16/hr

Care Managers provide outreach and enrollment services to children presumed to meet eligibility ... Employee Assistance Program (EAP). * Flexible spending account (Dependent Care, Medical, Parking ...

TerraBella Greensboro

Care Manager

Greensboro, NC · On-site

The Care Giver's role includes providing hands-on care and physical and emotional support to each ... EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate ...

TerraBella Senior Living

Care Manager

Hermitage, TN · On-site

The Care Giver's role includes providing hands-on care and physical and emotional support to each ... EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate ...

TerraBella Hermitage

Care Manager

Hermitage, TN

The Care Giver's role includes providing hands-on care and physical and emotional support to each ... EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate ...

TerraBella Newton

Care Manager

Newton, NC · On-site

The Care Giver's role includes providing hands-on care and physical and emotional support to each ... EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate ...

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Eap Care Manager information

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$26K

$56.4K

$100.5K

How much do eap care manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for eap care manager in the United States is $56,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an EAP Care Manager?

To thrive as an EAP Care Manager, you need a background in mental health or social work—typically with a relevant degree and professional licensure (such as LCSW, LPC, or LMFT)—and strong case management skills. Familiarity with electronic case management systems, telehealth platforms, and EAP-related documentation is important for daily operations. Exceptional interpersonal skills, active listening, and the ability to maintain confidentiality help build trust with clients and coordinate care effectively. These skills enable EAP Care Managers to provide timely, appropriate support and referrals, ensuring employee well-being and organizational productivity.

What is the difference between Eap Care Manager vs Eap Counselor?

AspectEap Care ManagerEap Counselor
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; certifications varyRequires a master's degree in counseling, psychology, or social work; licensure often needed
Work EnvironmentCorporate settings, employee assistance programs, healthcare organizationsClinics, private practices, mental health facilities
Employer & IndustryEmployers offering employee support services, healthcare providers

The Eap Care Manager primarily coordinates employee assistance programs, focusing on case management and resource connection, often with less direct counseling. In contrast, Eap Counselors provide direct mental health counseling and therapy. While both roles require related credentials and work within similar environments, their core responsibilities differ, with Care Managers emphasizing coordination and support, and Counselors focusing on clinical treatment.

How does an EAP Care Manager typically collaborate with other healthcare professionals and organizational staff?

EAP Care Managers frequently work in close collaboration with clinicians, HR professionals, and external providers to ensure employees receive timely and effective support. This often involves coordinating referrals, sharing relevant case information (while maintaining confidentiality), and participating in multidisciplinary meetings to discuss complex cases. By fostering open communication and leveraging each team member’s expertise, EAP Care Managers help deliver comprehensive care and facilitate successful outcomes for employees seeking assistance.

What is an EAP Care Manager?

An EAP Care Manager is a professional who helps employees access and coordinate services offered through an Employee Assistance Program (EAP). These services often include short-term counseling, referrals to mental health professionals, and support for issues like stress, substance abuse, or work-life balance. EAP Care Managers assess individuals' needs, create care plans, and follow up to ensure employees receive appropriate support. Their goal is to help employees resolve personal or work-related problems that may affect job performance, well-being, or health.
More about Eap Care Manager jobs
What cities are hiring for Eap Care Manager jobs? Cities with the most Eap Care Manager job openings:
What states have the most Eap Care Manager jobs? States with the most job openings for Eap Care Manager jobs include:
What job categories do people searching Eap Care Manager jobs look for? The top searched job categories for Eap Care Manager jobs are:
Eap Care Manager jobs near you
Infographic showing various Eap Care Manager job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,357 per year, or $27.1 per hour.

EAP Care Manager 2

Health Advocate, Inc.

Remote

$28 - $35/hr

Full-time

Re-posted 16 days ago

Job description

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)
About the role
The EAP Care Manager is a mental health professional who provides telephonic and/or live chat support to members accessing the Employee Assistance Program (EAP). This role delivers brief clinical assessment, crisis intervention, solution-focused support, referral coordination, and workplace consultation services. The Care Manager ensures high-quality member experience while adhering to clinical best practices, confidentiality standards, and organizational workflows.
This position is full-time (40 hours/week) Monday - Friday. Applicants must be able to work the schedule below.
• Monday-Friday 11:30am-8pm ET
Pay Rate:
$28-35 per hour, commensurate with experience.
Job Summary
  • Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue.
  • Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use.
  • Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence.
  • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated.
  • Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member's needs and goals.
  • Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate.
  • May provide consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues within EAP scope, while maintaining professional boundaries and confidentiality.
  • May assist with Critical Incident Response following a Disruptive Event in the workplace, providing telephonic in-the-moment support to members and/or assisting with arranging onsite or virtual counseling at the worksite.
  • Document all interactions and activities accurately and timely in the electronic case management system.
  • Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations.
  • Participate in individual supervision, team meetings, and case consultation.
  • Collaborate effectively with colleagues to ensure high-quality member care.
  • Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities.
  • Complete required trainings and maintain competency in EAP protocols and procedures.
  • Participate in the EAP on-call rotation to provide after-hours coverage (evenings, weekends, and holidays), typically assigned approximately two weeks per calendar year.

Required Qualifications:
  • Master's degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field.
  • Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings.
  • Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential.
  • Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems.
  • Strong cultural competence and ability to work effectively with diverse populations across workplace settings.
  • Excellent organizational skills and ability to complete timely, accurate clinical documentation.

Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.
Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.
Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.
Company Overview
Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2025:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2023:
  • National Customer Service Association All-Stars Award: Service Organization of the Year.
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
  • Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:
  • National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
  • Communicator Award of Distinction: October 2019 Broker News
  • MarCom Awards: Gold, COVID Staycation Ideas brochure
  • MarCom Awards: Platinum, 2021 Well-being Calendar
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)
Health Advocate logo

About Health Advocate

Sourced by ZipRecruiter

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Plymouth Meeting, PA, US

Year founded

2001

Social media

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