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Receiving Agent

Department: Operations

Reports To: Receiving & Inventory Coordinator

Role: Primary QC Inspector — inbound check-in

Workflow Tier: Tier 1 Inbound (front of the blank-goods loop)

Growth Path: Lead Receiving / QC as the team grows — built into the Coordinator's duplication plan

Schedule: Monday–Friday, aligned to the inbound receiving schedule

Location: Pittsburgh Print House

Position Summary

The Receiving Agent is the primary QC inspector at the front of the shop. Working from the priorities set by the Receiving & Inventory Coordinator, this role checks in every incoming piece of blank goods against its paperwork, catches problems before they reach the floor, and stocks as many production-ready jobs as possible into staged inventory.

This is the hands-on engine of Tier 1 inbound. Accuracy and speed here are what let the Receiving & Inventory Coordinator build the 3–5 days of staged, verified inventory that gives the Production Coordinator room to pivot. Every mispick, damage, or bad work order this role catches at check-in is a fire that never reaches production.

This role is built for growth. As the inbound team scales, the Receiving & Inventory Coordinator duplicates herself through this position — grooming a Lead in this area to create coverage and a clear path for upward mobility.

Key Responsibilities

Primary QC Inspection & Check-In

•    Check in every incoming piece of blank goods against its purchase order, worksheet, and packing list.

•    Work the check-in queue in the priority order set by the Receiving & Inventory Coordinator — hottest jobs first.

•    Verify correct style, color, size, and quantity on every order before it moves to staging.

•    Inspect for manufacturer damage and defects — stains, holes, missewn seams, dye issues — and pull anything that fails.

•    Follow all check-in SOPs precisely and keep documentation traveling correctly with the goods.

Error Identification & Reporting

Catch and report every problem at the door, from both outside vendors and inside the building.

•    Identify and report mispicks and misordered goods from vendors and distributors.

•    Flag damages and defective pieces the moment they surface at check-in.

•    Report incorrect work orders coming from the PPH orders team so paperwork errors are caught before production, not after.

•    Document each issue accurately — with counts and photos where required — and hand it to the Receiving & Inventory Coordinator for vendor or customer follow-up.

Stocking Production-Ready Jobs

•    Stock as many complete, verified, production-ready jobs into staged inventory as possible.

•    Move checked-in, passing goods promptly into the correct staging location so they are ready to pull.

•    Keep partial or problem orders clearly separated so only true production-ready jobs are counted as staged.

•    Support the Coordinator's goal of holding 3–5 days of staged inventory ahead of production.

Receiving & Truck Support

•    Support the Receiving & Inventory Coordinator and Assistant Production Coordinator in offloading inbound trucks.

•    Sort and stage new arrivals into the QC check-in area as orders await inspection.

•    Move goods safely using pallet jacks, carts, and skateboards; keep check-in and staging zones clean and organized.

Daily Numbers & Reporting

•    Track daily check-in numbers — pieces checked in, errors caught, jobs stocked to inventory.

•    Submit those daily numbers to the Receiving & Inventory Coordinator at end of day, feeding the department's EOD data to the Production Coordinator.

•    Work each day from the priorities and action list the Coordinator passes down.

SOP Compliance, Safety & Growth

•    Follow and reinforce all receiving and check-in SOPs consistently.

•    Maintain safe equipment use and a clean, organized work area at all times.

•    Build toward a Lead role as the team grows — learn the full inbound workflow and be ready to train and cover for others.

Physical & Skill Requirements

•    Ability to stand for a full shift and lift 50 lbs regularly and safely.

•    Comfortable and safe with pallet jacks, carts, skateboards, and material-handling tools.

•    Sharp visual accuracy for spotting defects, mislabels, miscounts, and mismatched SKUs.

•    Strong attention to detail and high accuracy tolerance for counts, PO matching, and QC verification.

•    Able to follow SOPs consistently and work both independently and as part of a team.

•    Comfortable with Trello, Deco, and scanning systems for check-in and order movement.

•    Reliable, punctual, and comfortable with repetitive tasks while maintaining quality.

Pittsburgh Print House is a fast-growing, full-service apparel decoration and manufacturing company specializing in screen printing, embroidery, DTF printing, fulfillment, and branded merchandise. We partner with leading brands, promotional distributors, retailers, and event organizations to deliver exceptional quality, reliable service, and on-time production. Our culture is built around the 3Cs—Commitment, Capability, and Chemistry—because we believe great people build great companies. We invest in modern technology, continuous improvement, and team members who take pride in their craft and want to grow with us.