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Duty Manager Jobs (NOW HIRING)

DCA Duty Manager

Arlington, VA · On-site

$22.48/hr

Ensure that duty managers and supervisors are properly trained and understand their assigned duties. * Monitor compliance with contractual and regulatory requirements in area of responsibility.

General information Job Title Airport Duty Manager - ORD Date Thursday, April 16, 2026 Entity Unifi Aviation, LLC Posting City Chicago Posting State Illinois Exempt or Non-Exempt Position Exempt ...

General information Job Title Airport Duty Manager- CLT Date Monday, June 29, 2026 Entity Unifi Aviation, LLC Posting City Charlotte Posting State North Carolina Exempt or Non-Exempt Position Exempt ...

The Assistant Manager/Duty Manager provides strategic leadership and hands-on project management across key service lines, including: * Facilities maintenance * Dining and food services * Cleaning ...

DCA Duty Manager

Arlington, VA · On-site

$22.48/hr

Ensure that duty managers and supervisors are properly trained and understand their assigned duties. * Monitor compliance with contractual and regulatory requirements in area of responsibility.

General information Job Title Airport Duty Manager - ATW Date Thursday, June 25, 2026 Entity Unifi Aviation, LLC Posting City Appleton Posting State Wisconsin Exempt or Non-Exempt Position Exempt ...

General information Job Title Airport Duty Manager - BOS Date Wednesday, July 8, 2026 Entity Unifi Aviation, LLC Posting City Boston Posting State Massachusetts Exempt or Non-Exempt Position Exempt ...

General information Job Title Airport Duty Manager (F9) - LAX Date Friday, June 12, 2026 Entity Unifi Aviation, LLC Posting City Los Angeles Posting State California Exempt or Non-Exempt Position ...

General information Job Title Prospect Duty Manager (SY) - MSP Date Wednesday, June 24, 2026 Entity Prospect International Airport Services Posting City Minneapolis Posting State Minnesota Exempt or ...

The Manager on Duty is the General Manager's direct representative and speaks on their behalf when they are not available. Essential Duties and Responsibilities * Open the building at the start of ...

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Duty Manager information

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How much do duty manager jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for duty manager in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

How does a Duty Manager typically handle unexpected situations during their shift?

Duty Managers are often the first point of contact for resolving unexpected situations, such as staffing shortages, guest complaints, or operational issues. They are expected to assess situations quickly, coordinate with relevant departments, and implement solutions to maintain smooth operations and customer satisfaction. Effective communication and strong decision-making skills are crucial, as the Duty Manager must often make on-the-spot judgments while keeping both customer experience and company policies in mind.

What is the difference between Duty Manager vs Front Desk Supervisor?

AspectDuty ManagerFront Desk Supervisor
CredentialsRelevant certifications, management experienceCustomer service, hospitality certifications
Work EnvironmentHotels, resorts, hospitality venuesHotels, front office areas
Employer & IndustryHotels, hospitality industryHotels, hospitality industry
Common Search/ComparisonOversees operations, manages staffSupervises front desk, handles guest inquiries

The Duty Manager typically oversees overall hotel operations and manages staff across departments, while the Front Desk Supervisor focuses on guest services and front desk management. Both roles require hospitality experience, but the Duty Manager has broader responsibilities beyond guest interactions.

What are Duty Managers?

Duty Managers are professionals responsible for overseeing daily operations and ensuring smooth functioning of a business during their shift. They handle staff supervision, customer service issues, and operational emergencies, acting as the main point of contact when senior management is unavailable. Duty Managers are commonly found in hotels, retail stores, airports, and other service-oriented organizations. Their role is crucial for maintaining service standards, enforcing policies, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Duty Manager, and why are they important?

To thrive as a Duty Manager, you need strong leadership, organizational, and problem-solving skills, often supported by experience in hospitality or facility management and relevant qualifications such as a diploma in management. Familiarity with property management systems, scheduling software, and compliance protocols is typically required. Excellent communication, decision-making, and conflict resolution abilities help build effective teams and ensure smooth operations. These competencies are vital for maintaining service standards, handling emergencies, and ensuring guest or customer satisfaction.

What Is a Duty Manager?

A duty manager oversees day-to-day operations for a business or organization. In this career, you act as a leader for staff members. Your job responsibilities include overseeing employee scheduling, delegating duties, dealing with customer relations issues, organizing the workplace, handling security and safety concerns, and managing daily workflow for all aspects of the operation. Any company can have a duty manager, but this career is most common in hotels, health clubs, department stores, and other customer service businesses.

What cities are hiring for Duty Manager jobs? Cities with the most Duty Manager job openings:
What are the most commonly searched types of Duty jobs? The most popular types of Duty jobs are:
What states have the most Duty Manager jobs? States with the most job openings for Duty Manager jobs include:
Infographic showing various Duty Manager job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $54,806 per year, or $26.3 per hour.
Airport Operations Duty Manager

$106K - $154K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago


Job description

Compensation Grade:

S21

Salary Range:

$106,262.00-$154,080.00

Opening Date:

June 26, 2026

Closing Date:

July 11, 2026

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As an Airport Operations Duty Manager, you will perform critical airport management functions to ensure the safe, efficient, and secure operation of the entire airport complex.
Airport Operations Duty Manager
Serves in the Airport Operations Department at either Ronald Reagan Washington National Airport (DCA) or Washington Dulles International Airport (IAD).
Performs airport management functions with responsibility for the safe, efficient, and secure operation of the entire airport complex. Maintains constant awareness of changing conditions, activities, and requirements affecting Airport operations. Maximizes safety and security with minimal disruption to Airport operations. Reacts and responds to incidents, events, problems, and complaints in a professional manner and takes appropriate actions. Performs related functions.

GENERAL RESPONSIBILITIES

Maintains constant awareness of conditions, activities and changing requirements affecting Airport security. Ensures adherence to the Airport's operations safety standards.

Inspects the operational condition of the Airport complex during each tour of duty and ensures compliance with all related guidelines and requirements. Inspections include but are not limited to landside roads, terminal facilities, airfield runways, taxiways, safety areas, imaginary surfaces, NAVAIDS critical areas and lighting systems.

Documents issues, discrepancies, and non-complying conditions concerning 14 FAR Part 139 and 49 FAR Part 1540 and 1542, and tenant activities to appropriate parties and reports for follow-up actions: monitors progress of corrections; determines severity of discrepancies and priority for corrective action.

Closes all or portions of airfield during emergencies; authorizes the issuances of Notices to Airmen (NOTAMs).

Initiates and directs the appropriate Contingency Plan(s), and makes decisions on behalf of the Airport Manager during emergencies and other events. Coordinates personnel efforts during emergencies.

Serves as a liaison between the Transportation Security Authority (TSA), airlines, tenants and other stakeholders regarding Airport security.

Directs and commits resources to ensure the containment of potential threats or incidents.

Ensures compliance with "Wildlife Hazard Management" regulations.

Directs or initiates action to prevent unsafe operating conditions on the entire Airport complex during inclement weather.

Manages the Airport Operations 24-hour Command Center.

Monitors the activities and operations of general facility and utility systems.

Coordinates with the Public Affairs Department when responding to news media requests.

Ensures coordination with the U.S. Secret Service, State Department, Federal Bureau of Investigation (FBI), TSA, and other agencies pertinent to the security of high-ranking officials, foreign dignitaries, or other "high-risk" individuals that warrant special handling.

Consults with representatives of air carriers, tenants, concessionaires, and Airports Authority personnel to provide assistance and guidance in resolving Airport operations situations.

Reviews the Airport's Security Plan and other Airport operational documents and drawings.

Ensures Airport Daily Activities Report (DAR) is compiled correctly and submitted daily.

Is assigned one or more collateral areas/duties on a continuing basis.

Plans and coordinates movements of the Snow Teams during winter operations.

May initiate and serve in the Incident Command System and the Emergency Operations Center during emergency conditions.

May serve in the role of Airport Security Coordinator in that person's absence.

May substitute for the Supervisory Airport Operations Duty Manager in that person's absence.

Performs other duties as assigned.

QUALIFICATIONS

Six years of progressively responsible experience in airport operations or airline operations as a full performance level Operations Officer, or in a comparable job class in airport or airline operations at either a 14 CFR Part 139 certified airport OR six years of military air operations experience, OR a combination of the two provided that totals six years of operations experience and a bachelor's degree in any field. An equivalent combination of education and experience may be considered.

Experience leading, or helping to lead, at least one of the following: Federal Aviation Administration (FAA) airport certification; airport, airline, or military security program; recurring disaster/emergency exercises; or the monitoring and coordination of airport construction and maintenance operations.

Knowledge of and ability to apply relevant Federal regulatory requirements governing airports.

Knowledge of aircraft operations, to include navigational and unusual aircraft operating characteristics, and the ability to evaluate aircraft and air traffic and take timely and appropriate action.

Ability to recommend and develop new airport operational policies or procedures, as necessary.

Knowledge of and ability to perform airport management functions.

Ability to analyze complex situations, prioritize issues, and formulate response plans.

Ability to make detailed analyses of data and information and make recommendations.

Ability to speak and write effectively, with emphasis on communicating sensitive or classified information in an emergency situation.

Skill in using a computer and modern software, with emphasis on security access control systems and weather monitoring systems.

PREFERRED QUALIFICATIONS

None.

EDUCATION

A Bachelor's Degree in any field.

CERTIFICATIONS AND LICENSES REQUIRED

A state driver's license in good standing.

NECESSARY SPECIAL FACTORS

Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.

Operates vehicle airside and landside (requires AOA permit).

Is subject to hold-over and recall on a 24-hour basis for essential services and emergencies such as snow removal.

May be subject to night/weekend work.

May walk for extended distances, including ascending and descending stairs, to inspect various areas in the terminals or to respond to emergencies.

May be subject to the possibility of bombs and various types of terrorist threats, irate passengers, large crowds, airport trespassers with ill intent, and potential exposure to hazardous materials and contagious diseases.

WHAT WE OFFER

A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family's health, financial security, and professional growth. Benefits include medical, dental, and vision coverage; well-being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities. Discover more about our benefits packagehere.

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.