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Duty Manager Jobs in Indiana (NOW HIRING)

Ace Hardware

Manager On Duty

New Albany, IN

$16/hr

We are seeking a Closing Manager On Duty - Full Time. Our store hours are: Mon-Sat 7:00am - 7:00pm, Sun 9:00am - 5:00pm At Holmes Ace Hardware, we're independently owned and operated so helping our ...

Fairfield Inn- Hammond

HOUSEKEEPER

Hammond, IN · On-site

Report any damage, breakage, or out-of-service items immediately to the Duty Manager for resolution or guest billing if applicable * Communicate housekeeping staff needs regarding materials, supplies ...

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Duty Manager information

See Indiana salary details

$8

$25

$51

How much do duty manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for duty manager in Indiana is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $31.11 per hour, depending on experience, location, and employer.

How does a duty manager typically handle unexpected situations during their shift?

Duty Managers are often the first point of contact for resolving unexpected situations, such as staffing shortages, guest complaints, or operational issues. They are expected to assess situations quickly, coordinate with relevant departments, and implement solutions to maintain smooth operations and customer satisfaction. Effective communication and strong decision-making skills are crucial, as the Duty Manager must often make on-the-spot judgments while keeping both customer experience and company policies in mind.

What is the difference between Duty Manager vs Front Desk Supervisor?

AspectDuty ManagerFront Desk Supervisor
CredentialsRelevant certifications, management experienceCustomer service, hospitality certifications
Work EnvironmentHotels, resorts, hospitality venuesHotels, front office areas
Employer & IndustryHotels, hospitality industryHotels, hospitality industry
Common Search/ComparisonOversees operations, manages staffSupervises front desk, handles guest inquiries

The Duty Manager typically oversees overall hotel operations and manages staff across departments, while the Front Desk Supervisor focuses on guest services and front desk management. Both roles require hospitality experience, but the Duty Manager has broader responsibilities beyond guest interactions.

What are the key skills and qualifications needed to thrive as a duty manager?

To thrive as a Duty Manager, you need strong leadership, organizational, and problem-solving skills, often supported by experience in hospitality or facility management and relevant qualifications such as a diploma in management. Familiarity with property management systems, scheduling software, and compliance protocols is typically required. Excellent communication, decision-making, and conflict resolution abilities help build effective teams and ensure smooth operations. These competencies are vital for maintaining service standards, handling emergencies, and ensuring guest or customer satisfaction.

What do duty managers get paid?

Duty managers typically earn an average salary ranging from $30,000 to $50,000 per year, depending on the industry, location, and experience. They often work in environments such as hotels, retail, or hospitality, and may receive additional benefits or overtime pay.

What is a duty manager?

A duty manager oversees day-to-day operations for a business or organization. In this career, you act as a leader for staff members. Your job responsibilities include overseeing employee scheduling, delegating duties, dealing with customer relations issues, organizing the workplace, handling security and safety concerns, and managing daily workflow for all aspects of the operation. Any company can have a duty manager, but this career is most common in hotels, health clubs, department stores, and other customer service businesses.

More about Duty Manager jobs
What are the most commonly searched types of Duty jobs in Indiana? The most popular types of Duty jobs in Indiana are:
What are popular job titles related to Duty Manager jobs in Indiana? For Duty Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Duty Manager jobs in Indiana look for? The top searched job categories for Duty Manager jobs in Indiana are:
What cities in Indiana are hiring for Duty Manager jobs? Cities in Indiana with the most Duty Manager job openings:
Duty Manager jobs near you
Infographic showing various Duty Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $52,152 per year, or $25.1 per hour.

Manager On Duty

Ace Hardware

New Albany, IN

$16/hr

Full-time

Re-posted 16 hours ago

Ace Hardware Corporation rating

6.1

Company rating: 6.1 out of 10

Based on 1,474 frontline employees who took The Breakroom Quiz

36th of 51 rated home improvement retailers

Job description

We are seeking a Closing Manager On Duty - Full Time. Our store hours are: Mon-Sat 7:00am - 7:00pm, Sun 9:00am - 5:00pm

At Holmes Ace Hardware, we’re independently owned and operated so helping our community is our number one priority.

Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun

environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Holmes Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a

future, a purpose, and a community with us.

Learn and grow with us:

  • Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
  • Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
  • We train you from day one and the opportunities don’t stop there.

The Manager On Duty role includes supervising staff, ensuring daily tasks are completed efficiently, handling customer relations and complaints, and maintaining safety and security standards. You will act as a central point of contact for employees and customers, managing staff schedules, enforcing company policies, and handling administrative tasks.

Key responsibilities:

  • Staff supervision: Oversee daily performance, delegate tasks, manage schedules, provide training, and enforce company policies. 
  • Operational management: Ensure smooth daily operations, monitor workflow efficiency, and assist teams as needed during busy periods. 
  • Customer service: Address customer inquiries and complaints, act as the escalation point for issues, and work to ensure customer satisfaction. 
  • Problem-solving: Handle emergencies and unexpected situations, such as power outages or security incidents, and find solutions for operational issues. 
  • Administrative duties: Complete daily reports, maintain records, and perform other administrative tasks as required. 
  • Safety and security: Conduct inspections to ensure a safe and clean environment, and ensure compliance with all security and safety procedures.

Key skills:

Leadership and communication

  • Communication: Clearly relaying information to staff, other managers, and customers. 
  • Leadership: Motivating and guiding the team to ensure tasks are completed and goals are met. 
  • Delegation: Assigning tasks to staff and overseeing their completion. 

Operational and problem-solving

  • Problem-solving: Identifying and effectively addressing operational issues and challenges. 
  • Decision-making: Making quick, sound judgments in a fast-paced environment. 
  • Time management: Prioritizing tasks and managing time efficiently to keep operations running smoothly. 
  • Adaptability: Adjusting processes and leadership style to manage unexpected changes. 

Customer and business-focused

  • Customer service: Ensuring a positive and quality experience for customers. 

Additional key skills

  • Supervision: Monitoring employee performance and providing feedback.
  • Technical proficiency: Using necessary software and technology for scheduling, reporting, or other tasks.
  • Report writing: Documenting and communicating performance and operational progress.

Requirements

  • Previous retail experience in management is required.
  • No felonious criminal background.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

What Ace Hardware Corporation employees say

Pay

Benefits

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Workplace

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Ace Hardware logo

About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

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