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Duty Manager Jobs (NOW HIRING)

London Youth

As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works ...

Akima, LLC

Duty Manager

Anchorage, AK · On-site

The Duty Manager - Aircraft Maintenance serves as the senior technical authority during assigned shifts, overseeing all aircraft maintenance operations in a 24/7 ground handling environment. This ...

Marriott

Duty Manager

Lewisport, KY · On-site

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in ...

Marriott

Duty Manager

Lewisport, KY · On-site

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in ...

Unifi

Duty Manager-Janitorial

Atlanta, GA · On-site

General information Job Title Duty Manager-Janitorial Date Monday, July 27, 2026 Entity Unifi Aviation, LLC Posting City Atlanta Posting State Georgia Exempt or Non-Exempt Position Exempt Shift A.M ...

Unifi

Prospect Duty Manager - SEA

Seattle, WA · On-site

General information Job Title Prospect Duty Manager - SEA Date Wednesday, September 2, 2026 Entity Prospect International Airport Services State Washington City Seattle Base Pay Rate: $ 30.57 ...

Unifi

Airport Duty Manager - PIT

Pittsburgh, PA · On-site

General information Job Title Airport Duty Manager - PIT Date Tuesday, September 1, 2026 Entity Unifi Aviation, LLC Posting City Pittsburgh Posting State Pennsylvania Exempt or Non-Exempt Position ...

Unifi

Duty Manager (F9) - IAH

Houston, TX · On-site

General information Job Title Duty Manager (F9) - IAH Date Friday, September 4, 2026 Entity Unifi Aviation, LLC Posting City Houston Posting State Texas Exempt or Non-Exempt Position Exempt Shift A.M ...

Unifi Aviation, LLC

Job Summary: The Duty Manager is responsible for ensuring the daily airport operation runs in a safe, efficient, and cost-effective manager. The Duty Manager will oversee and coordinate team ...

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Duty Manager information

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How much do duty manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for duty manager in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What is a duty manager?

A duty manager oversees day-to-day operations for a business or organization. In this career, you act as a leader for staff members. Your job responsibilities include overseeing employee scheduling, delegating duties, dealing with customer relations issues, organizing the workplace, handling security and safety concerns, and managing daily workflow for all aspects of the operation. Any company can have a duty manager, but this career is most common in hotels, health clubs, department stores, and other customer service businesses.

What are the key skills and qualifications needed to thrive as a duty manager?

To thrive as a Duty Manager, you need strong leadership, organizational, and problem-solving skills, often supported by experience in hospitality or facility management and relevant qualifications such as a diploma in management. Familiarity with property management systems, scheduling software, and compliance protocols is typically required. Excellent communication, decision-making, and conflict resolution abilities help build effective teams and ensure smooth operations. These competencies are vital for maintaining service standards, handling emergencies, and ensuring guest or customer satisfaction.

How does a duty manager typically handle unexpected situations during their shift?

Duty Managers are often the first point of contact for resolving unexpected situations, such as staffing shortages, guest complaints, or operational issues. They are expected to assess situations quickly, coordinate with relevant departments, and implement solutions to maintain smooth operations and customer satisfaction. Effective communication and strong decision-making skills are crucial, as the Duty Manager must often make on-the-spot judgments while keeping both customer experience and company policies in mind.

What is the difference between Duty Manager vs Front Desk Supervisor?

AspectDuty ManagerFront Desk Supervisor
CredentialsRelevant certifications, management experienceCustomer service, hospitality certifications
Work EnvironmentHotels, resorts, hospitality venuesHotels, front office areas
Employer & IndustryHotels, hospitality industryHotels, hospitality industry
Common Search/ComparisonOversees operations, manages staffSupervises front desk, handles guest inquiries

The Duty Manager typically oversees overall hotel operations and manages staff across departments, while the Front Desk Supervisor focuses on guest services and front desk management. Both roles require hospitality experience, but the Duty Manager has broader responsibilities beyond guest interactions.

What do duty managers get paid?

Duty managers typically earn an average salary ranging from $30,000 to $50,000 per year, depending on the industry, location, and level of experience. They often work in environments such as hotels, retail, or hospitality, and may receive additional benefits or shift differentials. Salaries can vary based on the size of the organization and specific responsibilities.
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Duty Manager jobs near you
Infographic showing various Duty Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $54,806 per year, or $26.3 per hour.

Duty Manager

On-site

London Youth
See more jobs at London Youthexternal

Full-time

Medical, PTO

Posted 5 days ago

Job description

Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/Lifeguards; and works closely with the customer teams across the site, swimming teachers and lifeguards to maintain ongoing service delivery expectations. 
The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers. 
Leisure Centre Operations 
  • Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings. 
  • You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday - Sunday. 
  • Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations and maintaining training records, as required. 
  • Supervise the leisure retail shop, including sales, inventory control and daily reconciliation. 
  • Cover lifeguard shifts where there are gaps to ensure ongoing operations.
  • Support the Operations & Duty Manager to ensure the rota is proactively staffed each week. 
  • Ensure accurate and timely recording of staff attendance and absence data each shift. 
  • Support new leisure staff inductions and training requirements. 
  • Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development. 
Centre Health & Safety 
  • Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team. 
  • Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule. 
  • Ensure the reporting of accidents, incidents and near misses are done in a timely manner. 
  • Ensure reporting of any hazards, damage or maintenance issues to the Facilities team. 
Corporate Responsibilities
  • Actively promote London Youth's policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships. 
  • Manage resources to the highest standards and act as a custodian of best practice. 
  • You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity. 
Undertake  any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences. 
Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues. 
Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. 
Experience, Knowledge & Skills 
  • Experience working in leisure in a supervisory or management capacity as a Duty Manager, Senior Lifeguard Assistant, or similar. 
  • Experience working in a customer facing environment, providing the highest levels of customer service, managing communications, resolving conflict. 
  • Experience of working with a range of customers, including young people and adults, with different backgrounds and varying needs. 
  • Working knowledge of health & safety best practice and legislation in leisure facilities. 
  • Experience supervising and/or line managing people, including training and induction. 
  • Experience carrying out lifeguard observations. 
  • Computer literate and competent using Microsoft applications. 
We would love to hear about if you have any: 
  • Experience in the use of CoursePro, or similar leisure bookings management systems. 
  • Experience in the use of Deputy, or similar employee scheduling, timesheet software systems. 
  • Experience managing external suppliers to support delivery of essentials services. 
  • Experience operating a pool plant room, and associated KPI management. 

Qualifications 
  • Current RLSS NPLQ (National Pool Lifeguard Qualification) - Essential 
  • Pool Plant Operator Certificate - Highly Advantageous 
Please let us know if you have: 
  • Swimming Teacher Qualification (Swim England or STA) 
  • First Aid at Work certificate 
  • NVQ in Leisure or Operations Management, or similar 
  • RLSS NPLQ Trainer Assessor 

Attributes and Behaviours
  • Customer-centric mindset with exceptional customer service skills. 
  • Able to quickly establish rapport and build effective relationships across a range of personas. 
  • Composed demeanour, able to keep calm under pressure and solve problems when they arise. 
  • Articulate communicator with a confident telephone manner and excellent written skills. 
  • Collaborative team player with a willingness to work effectively with others. 
  • Self-motivated with a positive attitude, growth mindset and keen willingness to develop. 
  • Able to work independently, demonstrating proactivity and initiative. 
  • Impeccable work ethic and a flexible approach to work. 
  • Good organisational skills, able to effectively prioritise workload. 
  • Analytical thinker with meticulous attention to detail. 
  • Absolute discretion and ability to maintain confidentiality. 
  • Passionate about leisure and sport opportunities to support health and wellbeing outcomes. 
  • Passionate and demonstrably committed to improving the lives of children and young people. 
  • Absolute commitment to London Youth's principles of equality, diversity and inclusi8on. 
You are able to demonstrate living our values of being: 
  • Ambitious 
  • Collaborative 
  • Inclusive 
  • Accountable 
  • 39 days of annual leave (31 days + 8 bank holidays).
  • Health Care Cash Plan to help cover your healthcare essentials. 
  • Free access for you and your family to the Employee Assistance Programme. 
  • Free onsite parking. 
  • Branded quality uniform provided. 
  • Free access to the 'Headspace' wellbeing app. 
  • Free access to the Charity Mentoring Network, as a mentee or mentor. 
  • Free tea and coffee available in the 'Tea & Coffee Bar'. 
  • Free meals provided whilst on duty when the kitchen is serving young people in residence. 
  • Magnificent location on an historic estate surrounded by nature. 
  • You'll be working with a fantastic team of passionate colleagues across London Youth. 
  • An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. 
  • Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. 
  • You will be making a difference to the lives of young people! 

Apply