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Mattel

Supervisor Distrib Center Ops - DTC

Jonestown, PA · On-site

$125K/yr

The Supervisor, Distribution Center Operations (DTC) operates in a fast-paced, customer-centric eCommerce environment and is responsible for coordinating, directing, and supervising teams to deliver ...

Takeda

Manager,DTC Bid Execution Specialist

Lexington, MA · On-site +1

$116K - $182K/yr

Manager, DTC Bid Execution Specialist Takeda PharmaceuticalLexington, MA Position Summary Provide enterprise DTC bidding and optimization guidance by setting execution standards, advising teams on ...

Mattel

Supervisor Distrib Center Ops - DTC

Jonestown, PA

$125K/yr

The Supervisor, Distribution Center Operations (DTC) operates in a fast-paced, customer-centric eCommerce environment and is responsible for coordinating, directing, and supervising teams to deliver ...

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How much do dtc jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for dtc in the United States is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Dtc position, and why are they important?

To thrive as a DTC (Direct-to-Consumer) Manager, you need a solid background in ecommerce, digital marketing, and data analytics, often supported by a degree in marketing, business, or a related field. Familiarity with ecommerce platforms (like Shopify or Magento), CRM systems, and digital advertising tools is essential. Strong communication, creative problem-solving, and leadership skills help you effectively manage campaigns and collaborate across teams. These capabilities are critical for driving online sales, optimizing customer experience, and ensuring growth in a rapidly evolving digital marketplace.

What are some common challenges faced by DTC Managers, and how can they be addressed?

DTC Managers often encounter challenges such as rapidly shifting consumer trends, intense competition in the digital marketplace, and optimizing the customer journey across multiple channels. Staying updated on industry best practices and leveraging real-time data analytics can help address these challenges. Collaboration with cross-functional teams including product, supply chain, and customer support is vital to ensure seamless operations and effective campaigns. Continual learning and adaptability will position you for long-term success in this dynamic role.

What is a DTC job?

A DTC (Direct-to-Consumer) job involves working for a brand that sells its products directly to customers without intermediaries like wholesalers or retailers. Roles in DTC can span marketing, e-commerce, supply chain management, and customer service. These positions focus on building brand loyalty, optimizing digital sales channels, and enhancing customer experience. DTC professionals often work with data analytics, social media, and digital advertising to drive growth.

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Dtc jobs near you
Sr. Program Manager, DTC Platform Performance

Sr. Program Manager, DTC Platform Performance

Hasbro

Renton, WA • On-site

Full-time

Medical, Life

Re-posted 16 days ago

Hasbro rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

We take play seriously. We're looking for curious adventurers ready to find their party, fueled by imagination and drive to build what's never been built before. At Hasbro and Wizards of the Coast, you'll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Hasbro's Direct-to-Consumer (DTC) platform connects fans to our brands through Hasbro Pulse, Dungeons & Dragons Beyond, and future storefronts.
We are hiring a Sr. Program Manager, DTC Platform Performance to own how DTC platform performance is measured, understood, and reviewed across storefronts and customer experiences. This role operates at the platform level and serves as the central point of accountability for platform performance insights and operating rhythm. It enables decision making across Product, Engineering, Analytics, and business teams by providing a consistent, data-driven view of platform and customer performance.
You will define a clear view of platform health, lead the operating cadence (including Weekly Business Reviews), and translate performance and customer insights into actionable recommendations for product, experience, and operational improvements. This role ensures teams are aligned on what matters most, how performance is trending, and where to focus. This role is not aligned to any single brand or business unit and operates across the DTC ecosystem.
This is a hybrid role requiring three days a week in our Renton, WA office.
What You'll Do
1. Own Platform Performance
  • Define and maintain the core metrics that reflect the health of the DTC platform, including conversion, engagement, retention, order quality, and customer satisfaction.
  • Ensure consistency in how performance is measured by aligning metric definitions, data sources, and reporting across teams.
  • Analyze performance trends, identify key drivers, and communicate risks and opportunities with clear business impact.
  • Evaluate performance across the end-to-end customer journey, identifying where platform or experience improvements can drive better outcomes.

2. Lead the Operating Rhythm
  • Own the Weekly Business Review (WBR) and related forums as the primary mechanism for reviewing DTC performance.
  • Structure discussions around insights, decisions, and actions to ensure meetings drive outcomes.
  • Provide clear visibility into performance trends, priorities, and tradeoffs for cross-functional teams and leadership.
  • Track actions and ensure follow-through to measurable results.

3. Lead Customer Insights
  • Define and evolve customer segmentation, identifying key cohorts, behaviors, and value drivers.
  • Synthesize behavioral data, customer feedback, and support signals into a clear view of the customer experience.
  • Identify and prioritize customer friction points and opportunities based on impact to performance.

4. Translate Insights into Direction
  • Turn performance and customer insights into clear, data-driven recommendations that inform product roadmap priorities, customer experience improvements, and operational focus areas.
  • Partner with Product, Engineering, Analytics, and Operations teams to ensure initiatives are tied to measurable outcomes.
  • Support planning and prioritization with structured analysis.

5. Drive Alignment
  • Align teams on shared definitions of success, priorities, and expected outcomes.
  • Create transparency into performance, dependencies, and tradeoffs across initiatives.
  • Support accountability through clear communication and consistent follow-up.

Minimum Qualifications
  • 6+ years of experience in program management, business operations, or analytics-driven roles, with increasing scope and ownership
  • Demonstrated experience owning business or performance metrics and operating cadences (e.g., WBRs, MBRs)
  • Strong business judgment, with the ability to connect data to decisions and tradeoffs
  • Experience communicating insights and recommendations to senior stakeholders, including structuring clear, data-driven narratives
  • Strong analytical skills, including experience working with large datasets and using SQL and BI tools to explore and validate insights
  • Experience working cross-functionally with Product, Engineering, Analytics, and Operations teams
  • Ability to operate in ambiguous environments, define problems clearly, and structure data-driven approaches to solving them

Preferred Qualifications
  • Experience in Direct-to-Consumer or digital commerce environments
  • Experience with customer segmentation or lifecycle analysis
  • Familiarity with experimentation and performance measurement frameworks
  • Experience building or scaling business mechanisms such as performance reviews or reporting frameworks
  • Experience influencing product or business decisions through data and structured analysis

The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$126,600-$230,500 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
  • Health & Wellness
  • Time Off to Recharge
  • Financial Well-being
  • Life & Family Support
  • Volunteer and Community Initiatives
  • Learning & Development
  • Exclusive Perks

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