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Driver Support Specialist Jobs (NOW HIRING)

Swift Transportation

Driver Support Specialist-FT

Greer, SC · On-site

$18.82 - $26.37/hr

What you will do Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time. * Respond to drivers needs and ...

Swift Transportation

Driver Support Specialist-FT

Greer, SC · On-site

$18.82 - $26.37/hr

What you will do Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time. * Respond to drivers needs and ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$20/hr

The Drop to Home Driver Support Specialist works closely with the Drop to Home Customer Success Manager to streamline processes, improve communication, and deliver exceptional experiences for both ...

Vinfen

Driver/Support Staff

Allston, MA

$20.50/hr

The ACCS Driver/Support Staff supports community access for PS by driving their own or company-owned or leased vehicles, transporting and accompanying PS to, from and during community appointments as ...

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Driver Support Specialist information

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$12

$24

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How much do driver support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for driver support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a driver support specialist?

A Driver Support Specialist is a professional who assists drivers—often in logistics, delivery, or transportation companies—by providing guidance, troubleshooting issues, and ensuring drivers have the information and resources they need to perform their jobs effectively. They handle inquiries related to routes, schedules, equipment, and company policies, and may also resolve emergencies or provide technical support. Their goal is to enhance driver satisfaction, safety, and efficiency while serving as a key communication link between drivers and company management.

What are the key skills and qualifications needed to thrive as a driver support specialist, and why are they important?

To thrive as a Driver Support Specialist, you need strong problem-solving abilities, knowledge of transportation regulations, and experience in customer service, often supported by a high school diploma or relevant associate degree. Familiarity with fleet management software, GPS tracking systems, and dispatch tools is typically required. Excellent communication, patience, and multitasking skills help you effectively support drivers and resolve issues quickly. These competencies ensure smooth operations, high driver satisfaction, and efficient resolution of transportation challenges.

What are some common challenges faced by driver support specialists and how are they typically addressed?

Driver Support Specialists often encounter challenges such as resolving urgent driver issues, managing communications across multiple channels, and adapting to rapidly changing schedules or routes. To handle these, specialists use strong problem-solving skills, rely on detailed protocols, and collaborate closely with dispatchers, fleet managers, and drivers. Many organizations also provide ongoing training and technology tools to help specialists respond efficiently and maintain high levels of service, ensuring both driver satisfaction and operational efficiency.

What is the difference between Driver Support Specialist vs Driver Dispatcher?

AspectDriver Support SpecialistDriver Dispatcher
Required CredentialsHigh school diploma, relevant certifications (e.g., CDL, safety training)High school diploma, communication skills, sometimes CDL
Work EnvironmentOffice-based, customer service, support rolesField and office-based, coordinating routes and schedules
Employer & Industry UsageLogistics, transportation companies, fleet managementTrucking companies, freight carriers, logistics firms
Common Search & ComparisonYesYes

The Driver Support Specialist primarily provides customer service and support to drivers, focusing on problem-solving and communication. In contrast, the Driver Dispatcher coordinates routes, schedules drivers, and manages logistics operations. While both roles are essential in transportation, the Support Specialist emphasizes driver assistance and communication, whereas the Dispatcher handles route planning and scheduling.

More about Driver Support Specialist jobs

What job categories do people searching Driver Support Specialist jobs look for?

The top searched job categories for Driver Support Specialist jobs are:

Driver Support Specialist jobs near you
Infographic showing various Driver Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Driver Support Specialist - PT

Swift Transportation

Phoenix, AZ • On-site

$18.82 - $26.37/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Swift Transportation rating

7.2

Company rating: 7.2 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

188th of 366 rated logistics

Job description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.


Job Responsibilities: What you will do
Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

  • Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
  • Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
  • Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
  • Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
  • Hand off appropriate information to next shift.
  • Promote driver safety at all times.
  • Proactively work to assist others in achieving the organization's objective.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=6909
Qualifications: What you need to bring

  • Previous related experience in call center and/or transportation operations preferred.
  • Must have strong communication skills.
  • Must be able to work in high pressure situations.
  • Must possess strong problem solving skills.
  • Must be self-motivated.
  • Must be detail-orientated.
  • High School Diploma or equivalent required.


Pay Range: $18.82 - $26.37 Hourly

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.


The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.

Employment Type: PT-PART TIME

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