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Donor Support Representative Jobs (NOW HIRING)

Samaritan's Purse

Donor Ministries Representative

Coppell, TX · On-site

$34K - $39K/yr

In the role of Donor Ministries Representative , you will have the opportunity to: * Maintain a ... Participate in support of seasonal needs, special assignments, and promotional campaigns for the ...

SC On-Site

Brand Ambassador

Charleston, SC · On-site

You'll share the nonprofit's mission, build awareness, and help secure long-term donor support through meaningful conversations. Responsibilities: * Represent the nonprofit's mission with ...

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How much do donor support representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for donor support representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a donor support representative?

A Donor Support Representative is a professional who acts as a liaison between an organization and its donors. Their main responsibilities include answering donor inquiries, processing donations, resolving issues, and ensuring donors have a positive experience. They may also update donor records, provide information about fundraising campaigns, and assist with donor recognition efforts. This role is vital in maintaining strong relationships with donors and supporting the overall fundraising goals of the organization.

What are the key skills and qualifications needed to thrive as a donor support representative?

To thrive as a Donor Support Representative, you need strong communication skills, attention to detail, and a background in customer service or nonprofit support, often supported by a relevant associate's or bachelor's degree. Familiarity with donor management databases (such as Salesforce or Raiser's Edge) and proficiency with CRM systems and standard office software are typically required. Empathy, problem-solving ability, and a positive attitude are important soft skills for building rapport and handling sensitive donor interactions. These skills ensure effective donor engagement, accurate recordkeeping, and strong relationships that support organizational fundraising goals.

How does a donor support representative typically collaborate with other departments within a nonprofit organization?

Donor Support Representatives regularly work alongside fundraising, communications, and finance teams to ensure donors receive accurate information and a positive giving experience. They may coordinate with fundraising staff to relay donor feedback or concerns, work with communications to personalize thank-you messages, and help finance track contributions for reporting purposes. This collaborative approach helps maintain strong donor relationships and ensures seamless internal operations.

What is the difference between Donor Support Representative vs Fundraising Coordinator?

AspectDonor Support RepresentativeFundraising Coordinator
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree often preferred; experience in fundraising or event planning
Work EnvironmentOffice setting, interacting directly with donorsOffice and event sites, coordinating campaigns and events
Employer & Industry UsageNonprofits, charities, educational institutionsNonprofits, charitable organizations, advocacy groups
Common Search & Comparison IntentUnderstanding roles involving donor communication and supportRoles focused on planning and executing fundraising efforts

The main difference is that Donor Support Representatives primarily handle donor communication, providing support and maintaining relationships, while Fundraising Coordinators focus on planning and executing fundraising campaigns. Both roles are essential in nonprofit organizations but differ in responsibilities and scope.

What skills do you need for donor support representative?

A donor support representative needs strong communication and interpersonal skills to effectively assist donors and address their concerns. They should also have good organizational skills, attention to detail, and proficiency with customer service tools or databases. Empathy, patience, and the ability to work in a team are also important for success in this role.

What cities are hiring for Donor Support Representative jobs?

Cities with the most Donor Support Representative job openings:

What states have the most Donor Support Representative jobs?

States with the most job openings for Donor Support Representative jobs include:

What are popular job titles related to Donor Support Representative jobs?

For Donor Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Donor Support Representative job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Donor Support Representative - Part Time

East Earl, PA • On-site

GOODWILL KEYSTONE AREA
Non-Profits • 1 - 5K employees
Learn more about GOODWILL KEYSTONE AREAexternal

$16.25/hr

Part-time

Re-posted 4 days ago

Job description

Position:  Donor Service Representative
Department:  Donated Goods Retail
Reports to:  Production Manager
Status:  Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.

Duties and Responsibilities

  • Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.
  • Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill Keystone Area information to donors.
  • Completes donor tracking paperwork accurately and submits in a timely manner.
  • Assists transportation department to include but not be limited to:  loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
  • Steri-fabs appropriate items following all safety precautions.
  • Price hard goods as needed.
  • Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
  • Supports, promotes and participates in organizational programs and special events.
  • Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
  • Communicates progress, problems, and concerns to the Production Manager.

#INDHP

Education and Experience

  • Must be at least 18 years old (responsible for equipment operation).

Skills/Abilities/Qualifications

  • Ability to speak, hear, read and write.
  • Ability to speak English in order to interact with donors and customers satisfactorily.
  • Must present a neat and positive appearance and demeanor.
  • Must possess good customer service skills.
  • Must be able to stand for extended period.
  • Must be able to lift up to 50 pounds frequently.
  • Must be able to work a flexible schedule to include evenings and weekends.

 Physical Requirements

  • Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
  • Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
  • Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
  • Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
  • Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
  • Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
  • Ability to stand continuously for more than 75% of the shift.
  • Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
    • Note: This applies to powered industrial equipment operators only.
  • Possession of a forklift license or the ability to become certified as a forklift operator. 
    • Note: This applies to powered industrial equipment operators only.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.


 

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