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Donor Support Representative Jobs in Florida (NOW HIRING)

OneBlood

Donor Services Sup Spec

Fort Lauderdale, FL · On-site

Provides first point of contact support to incoming calls/emails/requests from Donor Services or representatives to answer questions, resolve issues and respond to inquiries * Provides excellent ...

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Donor Support Representative information

What is a donor support representative?

A Donor Support Representative is a professional who acts as a liaison between an organization and its donors. Their main responsibilities include answering donor inquiries, processing donations, resolving issues, and ensuring donors have a positive experience. They may also update donor records, provide information about fundraising campaigns, and assist with donor recognition efforts. This role is vital in maintaining strong relationships with donors and supporting the overall fundraising goals of the organization.

What are the key skills and qualifications needed to thrive as a donor support representative?

To thrive as a Donor Support Representative, you need strong communication skills, attention to detail, and a background in customer service or nonprofit support, often supported by a relevant associate's or bachelor's degree. Familiarity with donor management databases (such as Salesforce or Raiser's Edge) and proficiency with CRM systems and standard office software are typically required. Empathy, problem-solving ability, and a positive attitude are important soft skills for building rapport and handling sensitive donor interactions. These skills ensure effective donor engagement, accurate recordkeeping, and strong relationships that support organizational fundraising goals.

How does a donor support representative typically collaborate with other departments within a nonprofit organization?

Donor Support Representatives regularly work alongside fundraising, communications, and finance teams to ensure donors receive accurate information and a positive giving experience. They may coordinate with fundraising staff to relay donor feedback or concerns, work with communications to personalize thank-you messages, and help finance track contributions for reporting purposes. This collaborative approach helps maintain strong donor relationships and ensures seamless internal operations.

What is the difference between Donor Support Representative vs Fundraising Coordinator?

AspectDonor Support RepresentativeFundraising Coordinator
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree often preferred; experience in fundraising or event planning
Work EnvironmentOffice setting, interacting directly with donorsOffice and event sites, coordinating campaigns and events
Employer & Industry UsageNonprofits, charities, educational institutionsNonprofits, charitable organizations, advocacy groups
Common Search & Comparison IntentUnderstanding roles involving donor communication and supportRoles focused on planning and executing fundraising efforts

The main difference is that Donor Support Representatives primarily handle donor communication, providing support and maintaining relationships, while Fundraising Coordinators focus on planning and executing fundraising campaigns. Both roles are essential in nonprofit organizations but differ in responsibilities and scope.

What skills do you need for donor support representative?

A donor support representative needs strong communication and interpersonal skills to effectively assist donors and address their concerns. They should also have good organizational skills, attention to detail, and proficiency with customer service tools or databases. Empathy, patience, and the ability to work in a team are also important for success in this role.

What cities in Florida are hiring for Donor Support Representative jobs?

Cities in Florida with the most Donor Support Representative job openings:

Customer Service - Donor Support Technician (Bilingual - English/Spanish)

Lake Worth Beach, FL • On-site

CSL
Scientific Research and Development Services • 10K+ employees
Learn more about CSLexternal

$13.75 - $17.25/hr

Other

Re-posted 7 days ago

Job description

Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Greenacres, Florida, United States
Employer Reference: R-282635
Job Description
Responsibilities:
• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
Qualifications:
• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Commonwealth Serum Laboratories logo

About Commonwealth Serum Laboratories

Sourced by ZipRecruiter

Commonwealth Serum Laboratories (CSL) is a global leader in biotechnology, based in King of Prussia, Pennsylvania. The company originates from Australia, founded in 1916 by the Australian government to service the country’s health needs. Since then, CSL has expanded operations to become a multinational specialty biotechnology company that researches, develops, and manufactures vaccines and plasma protein biotherapies. Their mission is underpinned by focused, patient-driven values. Our commitment to saving lives and protecting people's health by providing safe and effective products is a testament to the difference we are making. One of their considerate achievements includes establishing one of the largest influenza vaccine providers in the world through their brand Seqirus.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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