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Donor Support Representative Jobs in Oregon (NOW HIRING)

Director of Donor Engagement

Portland, OR · On-site

$80K - $90K/yr

Manage a portfolio of donor-advised, endowed, and supporting foundation funds, serving as a trusted ... Represent OJCF at donor, community, and professional events. Experience & Qualifications * Bachelor ...

With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support ... INFLUENCE & REPRESENTATION * Communicate effectively to executive and other stakeholder groups to ...

With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support ... INFLUENCE & REPRESENTATION * Communicate effectively to executive and other stakeholder groups to ...

With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support ... INFLUENCE & REPRESENTATION * Communicate effectively to executive and other stakeholder groups to ...

With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support ... INFLUENCE & REPRESENTATION * Communicate effectively to executive and other stakeholder groups to ...

With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support ... INFLUENCE & REPRESENTATION * Communicate effectively to executive and other stakeholder groups to ...

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Donor Support Representative information

What is a donor support representative?

A Donor Support Representative is a professional who acts as a liaison between an organization and its donors. Their main responsibilities include answering donor inquiries, processing donations, resolving issues, and ensuring donors have a positive experience. They may also update donor records, provide information about fundraising campaigns, and assist with donor recognition efforts. This role is vital in maintaining strong relationships with donors and supporting the overall fundraising goals of the organization.

What are the key skills and qualifications needed to thrive as a donor support representative?

To thrive as a Donor Support Representative, you need strong communication skills, attention to detail, and a background in customer service or nonprofit support, often supported by a relevant associate's or bachelor's degree. Familiarity with donor management databases (such as Salesforce or Raiser's Edge) and proficiency with CRM systems and standard office software are typically required. Empathy, problem-solving ability, and a positive attitude are important soft skills for building rapport and handling sensitive donor interactions. These skills ensure effective donor engagement, accurate recordkeeping, and strong relationships that support organizational fundraising goals.

How does a donor support representative typically collaborate with other departments within a nonprofit organization?

Donor Support Representatives regularly work alongside fundraising, communications, and finance teams to ensure donors receive accurate information and a positive giving experience. They may coordinate with fundraising staff to relay donor feedback or concerns, work with communications to personalize thank-you messages, and help finance track contributions for reporting purposes. This collaborative approach helps maintain strong donor relationships and ensures seamless internal operations.

What is the difference between Donor Support Representative vs Fundraising Coordinator?

AspectDonor Support RepresentativeFundraising Coordinator
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree often preferred; experience in fundraising or event planning
Work EnvironmentOffice setting, interacting directly with donorsOffice and event sites, coordinating campaigns and events
Employer & Industry UsageNonprofits, charities, educational institutionsNonprofits, charitable organizations, advocacy groups
Common Search & Comparison IntentUnderstanding roles involving donor communication and supportRoles focused on planning and executing fundraising efforts

The main difference is that Donor Support Representatives primarily handle donor communication, providing support and maintaining relationships, while Fundraising Coordinators focus on planning and executing fundraising campaigns. Both roles are essential in nonprofit organizations but differ in responsibilities and scope.

What skills do you need for donor support representative?

A donor support representative needs strong communication and interpersonal skills to effectively assist donors and address their concerns. They should also have good organizational skills, attention to detail, and proficiency with customer service tools or databases. Empathy, patience, and the ability to work in a team are also important for success in this role.

What cities in Oregon are hiring for Donor Support Representative jobs?

Cities in Oregon with the most Donor Support Representative job openings:

Director of Donor Engagement

Portland, OR • On-site

$80K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago


Job description

OJCF seeks an experienced, relationship-driven Director of Donor Engagement to lead
the Foundation’s fundholder stewardship, donor education, charitable giving advising,
and donor community-building efforts. This exempt position is responsible for designing
and implementing a comprehensive donor engagement strategy that supports
fundholders throughout their philanthropic journey, from onboarding and active
grantmaking to legacy and succession planning.

The Director of Donor Engagement serves as a trusted advisor to current and
prospective donors while creating meaningful opportunities for learning, connection, and
impact. This position supervises the Fundholder Services Coordinator and works
collaboratively across the organization to advance donor satisfaction, giving activity, and
community engagement. Responsibilities are informed by OJCF’s stewardship and
donor-centered priorities.

Responsibilities
  • Develop and implement OJCF’s overall donor engagement, stewardship, and fundholder experience strategy.
  • Plan, execute, and evaluate an annual donor education program, including curriculum development, workshops, webinars, seminars, site visits, and other learning opportunities for donors, prospective donors, and professional advisors.
  • Manage a portfolio of donor-advised, endowed, and supporting foundation funds, serving as a trusted advisor to donors and families.
  • Design and oversee donor lifecycle engagement, including onboarding, stewardship, fund replenishment, donor recognition, succession planning, and legacy giving opportunities.
  • Coordinate all aspects of educational and stewardship events, including content development, speaker recruitment, marketing, registration, logistics, budgeting, and participant engagement.
  • Develop and implement marketing and communication strategies that promote donor engagement, educational programming, giving opportunities, and donor impact.
  • Create presentations, educational materials, donor communications, newsletters, impact stories, stewardship reports, and other donor-facing content.
  • Build meaningful relationships with fundholders through meetings, stewardship plans, and proactive outreach designed to deepen donor engagement and satisfaction.
  • Identify opportunities for additional giving, fund growth, charitable planning, family engagement, and community impact.
  • Supervise the Fundholder Services Coordinator and establish systems and procedures that support excellent donor service and stewardship.
  • Oversee stewardship tracking, donor engagement reporting, and the effective use of CRM systems and donor data to inform relationship management and strategic decision-making.
  • Manage supporting foundation and grantmaking fund relationships and assist with special initiatives and giving programs.
  • Collaborate with colleagues across advancement, finance, communications, and operations to advance OJCF’s donor engagement and community-building goals.
  • Represent OJCF at donor, community, and professional events.
Experience & Qualifications
  • Bachelor’s degree or equivalent combination of education and experience.
  • Five or more years of experience in charitable giving, fundraising, donor relations, community engagement, financial services, or related fields.
  • Demonstrated success building and managing donor, client, or constituent relationships.
  • Experience designing and leading educational programs, events, or community engagement initiatives.
  • Excellent written, verbal, and presentation skills.
  • Strong strategic thinking and project management abilities.
  • Experience supervising staff and managing multiple priorities simultaneously.
  • Ability to handle sensitive and confidential information with discretion.
  • High degree of emotional intelligence, professionalism, and customer-service orientation.
  • Proficiency with Microsoft Office Suite and CRM/database systems.
  • Knowledge of charitable giving vehicles, donor-advised funds, endowment giving, and/or planned giving is preferred.

A successful candidate will enjoy working on a small team and be capable of navigating complex, shifting priorities. A commitment to OJCF’s mission and values is essential. Knowledge of Jewish practices or experience within the Jewish community is welcomed but not required.

Compensation and Benefits

This is an exempt position paying $80,000 - $90,000 annually, depending on experience. The position is full‑time with the possibility of hybrid work. Some evening or weekend work may be required. Benefits currently include Health, Dental, Vision, PTO, and a retirement plan.

Contact

Nadine Gartner, Chief Advancement Officer

503-248-9328

jobs@ojcf.org

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